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|04-27-2012 05:34 PM|
Also received the denial card, contacted Philips CS, resubmitted all the copies for review, and they denied it again.
I'm not sure if someone already mentioned this, but besides filing complaints with BBB, or AG, also post your complaints on their facebook page. http://www.facebook.co
I know it's not much, but bunch of unhappy customers posting complaints on their facebook can't be good for them, right? If I can save one more consumer from getting screwed by Philips, then 30 second post would be all worth it.
|04-16-2012 12:39 PM|
|04-15-2012 05:55 PM|
|04-15-2012 11:00 AM|
|slickdeal28||Thank you for your Philips purchase, however, discount(s) taken at the register are not valid for rebates|
|03-20-2012 09:17 PM|
|03-20-2012 09:15 PM|
Just an update on my experience which may help some.
I purchased from the Walmart deal with the gift card.
My family submitted THREE rebates. NONE were processed.
About two weeks ago I started chats with Norelco reps.
All chats went the same way with me being given a case number and an email address to email my proof or purchase and rebate forms.
After waiting between 10-14 days they were all approved. One may even have been approved TWICE. I'll be sure to return that extra cheque.
I'm not done though. I'll be writing to the appropriate people over the next couple of days. This was quite obviously a scam being run Philips. Who would have thought a "reputable" company like Philips would do such a thing?
That's me done with Philips products. No more. I sold the razor I got.
|03-19-2012 08:48 PM|
|03-19-2012 08:44 PM|
|TakeMeOrLeaveMe||Whew, mine finally showed up as "processed" on 3/18 - I submitted my rebate later than most so that date seems in line with the time delay others have had. I should mention I got mine through Walmart. There were no coupons applied but they were featuring a $30 gift card at the time with this purchase. With no coupon or other discounts listed on the receipt, it didn't raise any "deny! deny! deny!" flags for Philips, thankfully. About $25 is probably all this shaver is worth anyway, IMO. It shaves no faster/better than a 5 year old Panasonic non-rotary electric model I have.|
|03-19-2012 04:50 PM|
|03-19-2012 12:20 PM|
|Duffman814||Well, after my initial conversation with Amazon where they said they would look into and get back to me, someone from Amazon emailed me and all they said was that rebates are not valid 30 days after purchasing the product and therefore they cannot help me. This obviously was not my problem and/or requested solution. Amazon also emailed me a survey to ask how my customer service interaction was, so I clicked that no they did not answer my question and rated everything as very poor. When you submit the survey you can request for Amazon to call you again to try and resolve again, which I did. After a quick breakdown of my problems and previous call the person that called me the 2nd time offered me the $30 credit without any hassle.|
|03-19-2012 08:37 AM|
|Duffman814||Does anybody have a screenshot from the original Amazon page where it showed the $30 coupon? I got the letter from Phillips denying my rebate because it says it can't be combined with manufacturer's discount. So I called Amazon and said since they failed to properly disclose the coupon as a manufacturer's discount that I either wanted Amazon to credit my account for $30 or I wanted to ship it back. The CSR on the phone said they were showing that the original Amazon page said it was a "$30 instant rebate" not a coupon, but they are going to research it some more and get back with me. I only recall Amazon describing it as a coupon, and a screenshot of the original site would be awesome.|
|03-17-2012 10:34 AM|
|03-17-2012 09:28 AM|
Everyone who has had a valid rebate claim denied should file a complaint here with the BBB.
I would add this link to the wiki, but I can't figure out how to edit it. Perhaps someone else can add it to the wiki.
|03-16-2012 12:01 AM|
I mailed the rebate at the end of November. They initially told me it would show up on the status page by the end of January. I knew it wouldn't, but I had no other choice than to wait. At the end of January, I contacted them again, and they asked me to e-mail in my receipt, which I did.
I contacted them several times in the last several weeks. One guy told me it was "reprocessed" on February 8. When I asked what that meant exactly (was it verified to be valid and approved?), the rep ended the chat without answering. I contacted them on a subsequent occasion, and the rep said it was still processing, and that it would take another 8-10 weeks for status. I told him a rep previous said it was reprocessed on 2/8, and he replied, "Oh, yeah. It was reprocessed on 2/8." I asked him where the rebate was in the process and how many steps remained. He answered that he did not know and could not find out because the processing is handled by another department. Earlier this week another rep said status should be available by the end of this month.
|03-15-2012 11:50 PM|
Second, it takes over 12 weeks from your submission to process.
Philips is a slimy scum company.
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