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|Topic Review (Newest First)|
|05-20-2012 10:44 PM|
|04-20-2012 01:25 PM|
|04-17-2012 08:55 AM|
One CA Plaza
Phone: +1 800 225-5224
Fax: +1 631 342-6800
|04-17-2012 08:38 AM|
|04-17-2012 08:16 AM|
|04-17-2012 08:13 AM|
|ditbu13oi||^^^ I had the exact same problem...I guess filing a complaint with BBB will get me my $50 MIR...|
|04-16-2012 10:00 PM|
This is an update about the rebate through CA/TotalDefense. It took over FOUR MONTHS, 2 phone calls per month to check up on the status of my rebates, and intervention through the BBB to finally receive my $50 American Express rebate card. I registered for the rebate on 12/6/2012 and finally received the rebate on 4/16/2012.
One thing I found out throughout this ordeal is that CA and TotalDefense still act as separate entities, even though they are now owned by the same company. They also contract out customer service after-hours and weekends to two other companies. All four companies do not talk to each other, and cannot access each others' information.
Every call to any Customer Service or Rebate Processing representative ended with a, "We will call you back with more details", or, "We will call you back in a week with a status update." Out of the nine inquiries I made, I was told nine times that I would receive a call back, and even after confirming that my contact information was accurate in all of their departments, I never received a single call back.
Here's how the phone calls went throughout the months:
1) The representative confirmed on my first phone call that they had received my rebate application and it was still "processing".I then filed a complaint with the BBB.
Three weeks later, a $50 American Express card showed up in the mail.
I wasted about 8 hours of my time. This doesn't sound bad in itself, but please note that:
1) The company tried to get out of honoring the refund.
2) The company tried to claim that I was wrong.
3) The company offered me less money than was promised.
4) The company tried to bribe me.
5) The company never contacted me back on any occasion.
I noticed on other forums that some people never received their rebates, and other people just settled for the $20 rebates.
I will never trust CA/TotalDefense. They have lost a customer.
(Note that the installation, activation, sign-up for Auto Renewal process and refund filing went through correctly on 12/6, which generated a proper confirmation message for me. The rebate "sign-up" process was done correctly on 12/6)
|01-17-2012 02:57 PM|
Guess I learned my lesson with Tiger Direct.
|01-04-2012 09:30 PM|
|12-15-2011 05:43 AM|
CA Emailed me back a very polite email. It did not fully address the issue (my login doesn't work) but I have been assured I'll get the rebate.
|12-14-2011 10:49 AM|
|12-10-2011 07:38 AM|
Just an update, I just got a random email from CA saying "Further to yor [sic] request for cancellation of your CA Online Backup user account (User
Name:firstname.lastname@example.org), the account has been canceled".
I never requested cancellation and wonder if CA is doing it in an attempt to not honor the rebate. I will update if I gain any information.
|12-07-2011 11:55 AM|
|JCMAN||Anybody get the rebate yet? Can I tell Discover to cancel the single use number? The terms weren't clear and I don't want to get deprived of the rebate on a technicality.|
|12-06-2011 07:41 PM|
|12-05-2011 12:31 PM|
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