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|Topic Review (Newest First)|
|04-15-2013 05:46 PM|
I used Deluxe and was ready to to pay $80. Live chatted with a CSR. He gave me a "downgrade" code which does not effect tax data and the fee changed to $0 at 4:40 PM Pacific.
All I told the CSR was that I was supposed to get State and Federal free. He asked me to copy and paste the fees from the eFile page, then he gave me the code.
|04-15-2013 02:24 PM|
|mnpmnp||Thanks guys. Chatted with a CSR. First he agreed to give 50% discount. Then he decided to give code for free Premier.|
|04-15-2013 07:08 AM|
|jokerdave||Go to the Help Center at the top right and then it will open up a new window. Scroll down to the bottom and click on Contact Us. Ask the question along the lines of "I thought Turbotax Premier was free for Fidelity users?". Then it should give you options to chat or to call them. I just chatted with a CSR and got both Federal and State for free on tax day! Wahoo.|
|04-14-2013 12:50 PM|
|JamesENicholson||how do you start a chat? I don't see any particular link. I started my return in january and upgraded to the free premier and am disappointed that now that I am finishing it shows fees.|
|04-13-2013 04:33 PM|
Got Federal e-file fee waived this morning. Started an online chat, explained that I had used the https://www.fidelity.co
|04-13-2013 07:49 AM|
|stonescotch||I chatted with 3 CSR and all denied to give me free code.|
|04-07-2013 11:44 PM|
+1 for code via chat
Took me about 2 hours to get a rep, then 5-10 mins once I got one. The chat constantly updates the estimated wait time and how many are ahead of you so it's not awful
|04-07-2013 02:02 PM|
|jachammercyclin||Took 90 minute Chat to get it for free...|
|03-29-2013 07:38 PM|
|suchday||Thank you all and love SD....IO almost paid......came here and now it's free......|
|03-27-2013 02:24 PM|
|the2bobs||Finally got the code to file both state & federal for free. It took a total of 45 minutes via chat to get it. I was 8th in line. I had to push for the state code.|
|03-27-2013 08:13 AM|
|tennis8363||Just received my code as well via chat. Odd, I don't remember TTax changing promos mid-season in the past.|
|03-22-2013 05:25 PM|
|goodguy74||Just chatted on turbotax website and got a free code. First agent denied me, second agent gave me a free code.|
|03-20-2013 06:46 AM|
|carby||Success on the promo code via chat. Thanks everyone for the tip.|
|03-18-2013 12:39 PM|
I just spoke to customer service via chat and also got my federal return for free. I stated that I clicked through a link via Fidelity to get a free online return. The CSR asked me for the link I used and I gave her https://www.fidelity.co
After a few minutes on chat I got the code for a free federal return. I didn't ask for state so I'll didn't get anything for that.
|03-17-2013 01:58 PM|
Very impressive customer service for a company that hasn't impressed me much lately.
|This thread has more than 15 replies. Click here to review the whole thread.|