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|Topic Review (Newest First)|
|02-14-2013 10:44 AM|
Ok, I called them today because they never responded to my e-mail. I spoke with Annabel, who was very polite. She apologized for the confusion and said that the e-mail should have noted that it was a price mistake. She didn't offer any sort of gift card compensation, which was disappointing, but I suppose to be expected.
In any case, I am disappointed that the deal didn't materialize and that Newegg felt the need to mislead me, but Annabel was nice enough that I am mollified. I'd suggest calling them if your funds are still being held; their CS team appears to be pretty competent.
|02-12-2013 07:32 PM|
I think this has more to do with the way they've handled their accident more than anything else. It isn't really befitting of what we've come to expect from NE in the past.
|02-12-2013 05:56 PM|
Haha...and then you whine about the "whiner".
|02-12-2013 05:51 PM|
|02-12-2013 05:09 PM|
There are SlickDealers, and then there are entitlist whiners. Let's not get carried away here and think that the world owes us something just because we breath.
|02-12-2013 02:59 PM|
|02-12-2013 02:49 PM|
Wow. Thats...fantastic? Hopefully that's percent, and not dollars?
|02-12-2013 02:29 PM|
|02-12-2013 02:16 PM|
|AmiLost||They offered me a coupon for 5 off my next order of 250 or more..........|
|02-10-2013 09:52 AM|
|02-09-2013 09:51 PM|
I wasn't able to get through to chat on Friday. Here's the e-mail I sent them via their customer service portal:
I recently ordered an Optiplex 7010 from newegg on 2/5. The item is here:
My card was charged and my order was confirmed within minutes, yet for the next three days the order was "Packaging."
Last night (Friday, 2/8), I received an order cancellation with the stated reason: "Out of Stock." And yet, I found this the very same hour that my order was cancelled:
Which is the exact same item.
I understand that what I ordered was almost certainly a price mistake, and I am not surprised the order was cancelled. But I expect to be treated with a modicum of respect for my intelligence. The item is clearly in stock; you simply did not want to sell it to me at the price you advertised, and felt it appropriate to withhold funds on my credit card for three days before canceling my order, and gave me an obvious falsehood as the reason for the cancellation.
I've been a customer of yours for over ten years. You're welcome to go into my account and see that I've spent thousands of dollars with your organization. In the future, please do me the courtesy of being honest with me, as I've been a loyal customer and an advocate of your organization to others. I was very disappointed by the e-mail I received, not because the order was cancelled, but because you would so blatantly lie to me and then relist the same item for roughly $600 more.
I look forward to your response. Thank you.
|02-09-2013 11:26 AM|
|02-09-2013 10:48 AM|
|planeguy||Well, I'm glad this was a FP deal|
|02-08-2013 10:15 PM|
|02-08-2013 10:14 PM|
|This thread has more than 15 replies. Click here to review the whole thread.|