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|Topic Review (Newest First)|
|03-25-2013 05:58 PM|
FTD sucks balls SO hard!
They said I had a $25 gift certificate... then I figure what the hell I'll order again just to use the certificate... I sign on to FTD and nothing. Says I never made an order... I email customer service and I get this:
"Please be informed that we are processing $20 coupon for future order. You will able to receive that within 6 - 8 weeks."
What an MF'ing joke... FTD I will NEVER use you again... NEVER. I'm going to try another posters advice and call a local florist and see how it turns out. If all goes well... well... I'll be happy to give the actual florist more $$ and know that things will go as planned.
|03-18-2013 04:46 PM|
FTD literally steals half your money before sending your order to the florist. It's just as easy to call your local florist OR use a marketplace service like www.bloomnation
|02-21-2013 11:56 PM|
|canknee||thank god i dodged this bullet. something was fishy with this company to begin with. good luck to those involved. i hope everything gets sorted way one or another (chargebacks..)|
|02-21-2013 11:40 PM|
|falleng0d||All these comments are fairly humorous btw. From the outside looking in, you guys make me laugh. I do feel bad for you though.|
|02-21-2013 11:35 PM|
Charged delivery! ugh
The email with charges did not give the free delivery. I've had a hell of a time getting in touch with them. Disputing charges.
|02-21-2013 02:17 PM|
Usually stay out of most threads but wanted to hop in and join into the chorus.
Never buy from FTD.com.
Bought my first order from them and nothing was delviered. No contact made. Couldn't speak to anyone when I called and sat on hold. They called once on Sunday morning and hung up when I picked up. Then emailed me saying I couldn't be reached by phone. Finally called again today and they offered to refund me half of my money. Half of my money when they did nothing. Never attempted a delviery. Never called to reschedule. Nothing.
I filled a complaint with the BBB and disputed the charges.
|02-20-2013 02:46 PM|
Another Horror Story
I used the "Friends and Family" discount to buy flowers for a family member on Valentine's Day. The flowers were never delivered. I called customer service on Friday, they were unsuccessful in contacting the florist and said they would contact me once they did. Never heard from them again. I emailed on Tuesday, they didn't return the email despite saying they respond within 24 hours. I called again today and once again was put on hold so that they can contact the florist. They won't give me contact details for the florist. I've spent over an hour on the phone with customer service. I haven't had 1) an apology 2) a refund 3) an explanation 4) any follow-up 5) anything to satisfy their " The FTD 'Good As Gold' 7 Day Satisfaction Guarantee." I did receive an offer of a $10 coupon off my next delivery when I asked to speak to a manager or supervisor. This is seriously the worst customer service I have ever experienced with a large merchant.
I'm filing dispute with my credit card company and letting it go. But let's make sure to avoid this company in the future.
|02-18-2013 01:04 PM|
|rpearlberg||i just got a call from my step-mom and she said she got two deliveries of the same order, with the same card and two different order numbers on the box. so far I only have one charge on my card, so I'll need to keep an eye on that...|
|02-18-2013 01:00 PM|
|icydog||FTD outsourced CSR absolutely refused to refund the $19.99 service fee that was tacked on after the fact. This will be my first chargeback request ever. Ugh.|
|02-18-2013 08:10 AM|
Thank you for that. When the girl called me from FTD she insisted that there was no 5pm guarantee to a business... and that the best they could do is offer me a $25 gift certificate for a future order.
I guess I can accept that... but it's pretty sh*tty... the point of having flowers delivered for Valentine's Day is for your girl to GET the flowers ON Valentine's Day! (like that even needs to be said!) Arguing that point with a customer service rep is preposterous.
The rep kept telling me that they don't guarantee ANY delivery time... that flowers could be delivered as late as 9pm.
WOW... keep that in mind the next time you want to order flowers gents... so for that birthday, anniversary, WHATEVER... FTD's policy is that your girl may not get her flowers on THAT work day!
Their motto should be, "FTD, when it absolutely, positively, doesn't matter if the flowers show up"...
|02-17-2013 06:04 PM|
Please note, to honor Our Guarantee:
- The recipient may be called to schedule delivery.
- We do not accept requests for delivery at specific times of day.
- Substitutions of flower color or type, plant type, gifts, and containers may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. Please see our substitution policy .
- For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the item in a safe place for the recipient to retrieve when they return or attempt delivery the next day. During the holidays deliveries may be made as late as 9pm.
- For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. During the holidays deliveries may be made as late as 5pm.
- Our goal is to respond to inquiries within 48 hours.
*Discounts, Miles and Points are not applicable to any products featured under "Add Special Gifts" and FTD Gold Membership. In addition, discounts are also not applicable on the following collections: Steuben, Nambe, Baccarat and Ultimate Roses. This offer is not available in retail stores. Available online only. Promotion cannot be combined with any other offers or discounts.
If you have any questions about your order, please call
|02-17-2013 12:27 PM|
|MattG||I got a call from FTD today... they said that nowhere on their site does it say that flowers will be delivered to a business by 5pm. While on the phone with them I tried to find it... anybody see it on there?|
|02-17-2013 11:22 AM|
|ncgo||My order was delivered a day late. I asked for my money back and all they offered was a discount. After several holds, for consulting with supervisor, I had to hang up. I'll call again on Monday, for a refund.|
|02-16-2013 10:34 PM|
UPDATE: Sent a complaint on Facebook and got a call an hour later. I'm getting my money back and they're sending a free arrangement on Tuesday.
|02-15-2013 07:33 PM|
I just called them earlier today, yes was on hold during lunch time for about 30 minutes, but the refund was painless. Took 2 minutes to get the email.. now the waiting game begins for my CC
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