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|Topic Review (Newest First)|
|11-25-2013 06:50 AM|
just a personal update, since I was about to buy another for my son; had it since March, use it daily, love it. Mail, surfing, games mostly (use my desk and laptop for real work). Recommended to a relative, she loves hers, mostly for taking/sending photos to family. Screen resolution is very good.
(AC plug got hot, but daughter had one from a Chinese device that is perfect.)
|05-06-2013 08:07 AM|
Just giving peeps a heads up when dealing with these overseas merchants. I recommend using Paypal, documenting everything regarding the sale, all correspondence with the merchant, damage/defect items with pictures/videos and staying on top of them when you request a refund as they will come with excuses to stall you. If you're without the item, no matter the circumstance or what the merchant may say, be sure to submit your dispute to paypal within the 45 day period or you're screwed. Escalate within the time frame if necessary. *Don't waste your time getting an exchange from the merchant as it will be too late for you to get any recourse.
Summary of Events
3/12/2013: Paid for item
4/2/2013:Received item per track# RBXXXXXXXXXCN *Item had 3 defective pixels & battery drain on tablet was poor
4/3/2013:Contact Merchant to report defect & begin RMA
4/4/2013:Merchant Rep Yan.Qin requested images documenting defects
4/7/2013:Contact merchant regarding submission of images documenting defects
4/8/2013:Merchant Rep Yan.Qin acknowledged defect and offer $3 coupon as compensation; I decline and ask for address to return item
4/9/2013:Merchant Rep Yan.Qin replies back with RMA ship address
4/10/2013:Returned via Registered Mail per track# REXXXXXXXXXUS (which cost $30)
4/23/2013:To protect myself from further possible loss, I submitted a paypal claim within 45 day time frame, which was denied stating that RMA was in progress
4/24/2013:RMA Item delivered per track# REXXXXXXXXXUS which can be verified from links below
4/25/2013:contact merchant to make them aware return was delieverd & when to expect refund
4/26/2013:Merchant Rep Kobe.Jiao replies item Delivered to country but has not reached warehouse & to wait 2 - 4 days & when checked I would get full refund or compensated by resending new item. I told merchant that my primary concern is to get full refund as I dont want another tablet.
5/1/2013:Waited 4 days made a 2nd request to merchant for refund via Paypal & provided tracking links showing Deliverd status; merchant Rep Sophia denied my refund saying that theyre checking their warehouse. I informed the merchant if I couldnt get a resolution through them directly I would escalte the claim to paypal.
5/1/2013:contacted merchant through website for status of RMA & denial of refund request, was told by merchant rep Yan.Qin to wait a couple days more for them to get the item
5/3/2013: Escalated Dispute to Paypal for resolution detailing summary of events up to this point and documentation of tracking info and RMA correspondence with this merchant in .PDF form
5/5/2013: Merchant finally offers refund of item price to which I accept.
|04-30-2013 07:14 PM|
|04-30-2013 06:09 PM|
|eric93se||Man that's too bad. So you think there was some internals problems or a bad battery and a custom rom would not have fixed the power issue? Did you leave it on the charger for a few hours before using it, maybe the battery gauge was not initialized because it was so new and maybe not charged.|
|04-30-2013 05:43 PM|
|04-30-2013 03:32 PM|
So did you all get your Nextway F7 by now??
How is its? Any custom ROM's out there that work well??
|03-15-2013 01:41 PM|
|03-15-2013 04:05 AM|
|03-14-2013 09:33 PM|
|03-14-2013 09:16 PM|
|03-14-2013 06:12 PM|
(so, next time you find yourself writing "I don't get why these things..." on the internet, you'll remember this and google it first)
|03-14-2013 03:10 PM|
IMHO I'm staying from away these china no name brand tablets because:
1- If anything happens you pay shipping back to china
2- questionable hardware quality and support from manufacture
3- lower community support.
4- rarely come out of the box and work right like it should and you have to tinker with it and do this/that just to get it right.
Personallhy I would raither jut spend alittle extra for piece of mind of support and warranty from vendor/manufacture and have it work like it should. my time is worth more $ than looking up roms and fixes etc...
On a personal note I order one of those Ainol crystal 7 from Geekbuying a few months ago. the touchscreen was defective. it took a month to a RMA (mainly because it takes them a week to respond to a email. and inital 3 weeks they tell me to do this, do that to fix it).
- Long story short it took a month till they received it (and thats only becasue I asked).
- They said they will refund it but they never did (dispite numerous emailed) I had to go through Paypal to file a FRAUD CASE to get a refund and the guy just paypal me the money so I get charged the paypal fee.. (on top of the $27 postage I aleready spent on shipping back to them)
- Geekbuying have alot of complaints look at their facebook page.
|03-14-2013 03:02 PM|
|03-14-2013 03:00 PM|
|thatdude888||How does the nextway compare to this http://www.amazon.com/Capacitive-...ords=pipo?|
|03-14-2013 02:21 PM|
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