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|Topic Review (Newest First)|
|12-25-2013 10:46 AM|
The grammar nazi needs to take some etiquette lessons.
|12-25-2013 10:30 AM|
|12-25-2013 10:25 AM|
Also review: THERE, THEIR.
|07-17-2013 07:30 PM|
Even if it is $500 / month dedicated server, best you'll do with just about any hosting provider is get prorated billing for the downtime, or maybe a free month or two. I'm certain there is something in the SLA that says what happens if the uptime promise isn't met, and that it is up to you to make sure your data is backed up.
I know people hate to hear it when data is lost, but if you lose data (especially *critical* data) in this kind of scenario (or any real-world production environment) in this day and age, it really is your own fault...
|07-17-2013 06:55 PM|
|DanD7168||anyone ever successfully be able to file a paypal dispute against these guys?|
|06-20-2013 10:57 AM|
|06-20-2013 10:41 AM|
|jheizer||So in summary: Screw Chicago VPS|
|06-20-2013 10:37 AM|
|Kickstand||I didn't mean to imply that I took it personally. I just felt there was some missing nuance between the "these guys sux!" commenters, my view, and the biggest proponents... and I wanted to clarify that.|
|06-20-2013 09:41 AM|
|06-20-2013 09:05 AM|
|06-20-2013 09:04 AM|
|phonic||I submitted a ticket 24 hours ago about restoring my backup. Haven't heard anything from them since.|
|06-20-2013 08:50 AM|
|jheizer||Yup, last time I was down for 48 hours, total data loss, no compensation at all, and worthless communication. I am a "backup whore" so I had plenty of remote backups to get back up and going once they were back online.|
|06-20-2013 08:48 AM|
I agree that the way they handled this was mind-blowingly unprofessional... 12+ hours of downtime before even sending out a notification, and when I submitted a ticket after 3+ hours of downtime, I got this cryptic response "We are working on the issue and will be issuing a statement shortly" -- wtf?? Even if they don't have all of the details they should've been way more proactive about this. Yes, downtime is bad, but if the customer has to contact the host about an incident like this, that just makes it worse.
But, seriously... for a vps at this price from a place with this reputation, if anyone wasn't managing their own backups, or running in production on this VPS without any kind of redundancy, they were basically inviting this headache. These days, there just really isn't any reason for someone to not have backups of their own critical data, and some sort of redundancy / quick-restore plan.
|06-20-2013 08:38 AM|
|jheizer||sucks. Every one thought we were crazy when we said it happened to us before. Thankfully I am still up during this down. I would have moved off right away if I had not prepaid a year.|
|06-20-2013 08:33 AM|
|eatwell||Stay away. My VPS is down more than 48+ hours now. I still can't access my server.|
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