Slickdeals.net - [Tigerdirect] OCZ 120GB Vertex Plus SSD

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- - [Tigerdirect] OCZ 120GB Vertex Plus SSD - $70 SHIPPED AR! (58 cents/GB) (http://slickdeals.net/f/3615333-Tigerdirect-OCZ-120GB-Vertex-Plus-SSD-70-SHIPPED-AR-58-cents-GB)

ragingazn628

11-25-2011 05:04 PM

[Tigerdirect] OCZ 120GB Vertex Plus SSD - $70 SHIPPED AR! (58 cents/GB)

65530 Attachment(s)

http://www.tigerdirect.com/applic...GY4WNJAJOw

Rebate #1:
http://static.highspeedbackbone.net/rebates/$50%20Automatic-Renewal%20Service%20Rebate%20on%20online%20backup.pdf - $50

Rebate #2:
http://static.highspeedbackbone.net/rebates/Tiger%20OCZ-10542%20$30%20SSD.pdf -$30

Perfect laptop upgrade from hdd for cheap! And this is $0.58/gb so the best deal ever!! You also get CA online backup software with this bundle.

Latest firmware fixes all of the problems so make sure you have the latest firmware when you get it (Recent reviews say they come with updated firmware )

newegg review: http://www.newegg.com/Product/Pro...6820227739

wikipost

11-25-2011 05:04 PM

This post can and should be edited by users like you :)

~UPDATE 5 MONTHS LATER~

The drive is still working perfectly with the Macbook Pro. No issues, kernel panics, etc. Boot up is still 14 seconds even after all of the patches, updates and program installations that have happened since November. However, the issue is with the rebate from CA/TotalDefense, which was a stipulation of this purchase.

It took FIVE MONTHS, 9 phone calls and a complaint to the BBB to receive the $50 rebate American Express card. I see in other forums that some people gave up on it, and others settled for a $20 American Express card that was sent to them. Here's the fast facts:
*To make this deal work, you had to purchase the CA TotalDefense Backup software for that came with a $50 rebate American Express card.
*To apply for the rebate, you had to install the software, sign up for the Automatic Renewal and provide a credit card number and information you entered into a website. You were not presented with a confirmation number, just a message that said "You're all set!"
*Rebate was supposed to be mailed about 6 weeks after activating software and signing up for Auto Renewal.
*CA TotalDefense also offered a $20 rebate card through other retailers.
*Since the customer was not given a confirmation number, and rebates are handled by different departments at two companies (CA and TotalDefense still function as separate entities), CA/TotalDefense can claim that they do not have a record, or claim that you are only owed the $20 rebate since they cannot verify whether you claimed the $20 rebate or $50 rebate.

In short, don't ever trust a CA/TotalDefense rebate promise.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

VERTEX PLUS HAD DATA CORRUPTION ISSUES ON OLD FIRMWARE: FIRMWARE 3.55 FIXES CORRUPTION ISSUES THAT CAME FROM USING SATA I CONNECTION (Sata II is the 3gb/s & Sata III is the new 6gb/s interface)~flashfir
I have my roommate running his netbook on vertex plus firmware 3.55 no problems few weeks in.

DEAD. Not avail online, won't add software to cart. Need software for rebate to get price to $70.

NOTICE: These are Barefoot+Martini drives, not Sandforce.

toastman91

11-25-2011 05:05 PM

tigerdirect not newegg

ChennehCis

11-25-2011 05:09 PM

The SSD may be Sandforce but the price per GB is pretty awesome. Good find!

crice

11-25-2011 05:09 PM

nice price

FYI: You have to enroll in CA's Automatic Renewal Service to get the $50 rebate

Jr3d	11-25-2011 05:10 PM

Good deal if you are in the market for a Sata II, older model.

A.VOID

11-25-2011 05:12 PM

i was excited until i read the reviews. YIKES>

Farmeroak

11-25-2011 05:22 PM

Quote:

Originally Posted by A.VOID (Post 45177519)

i was excited until i read the reviews. YIKES>

Wow you're not kidding. Any owners want to chime in?

TheMaster

11-25-2011 05:28 PM

Quote:

Originally Posted by crice (Post 45177414)

nice price

FYI: You have to enroll in CA's Automatic Renewal Service to get the $50 rebate

Almost purchased until I read this fine print...

JCMAN

11-25-2011 05:30 PM

Meh, I'm trying to confirm whether or not it's fixed in firmware... I would like to hear from a drive owner here.

Quote:

Originally Posted by TheMaster (Post 45178070)

Almost purchased until I read this fine print...

"You may opt out of ARS at any time by visiting the My Account section within your CA Technologies software."

I'll set a google calendar reminder to disable it. The rebate is triggered right after you give them your card info, so you can cancel immediately after. I'll probably do it on a one time discover card number and tell them any further charges on the SOAN number aren't authorized, just in case. Since it would be a one time number I wouldn't have to change my card # if there were problems.

ashesofthewake

11-25-2011 05:31 PM

Great deal, TU+Repped

JDMKidBill

11-25-2011 05:32 PM

I own the 120gb Vertex Plus. At first, I got windows errors stating to check my drive consistency. But once they released the firmware update, I flashed my drive without wiping data, and it's working flawlessly in my Asus K52F-BBR9 with 8gigs RAM.

trader14

11-25-2011 05:33 PM

Quote:

Originally Posted by TheMaster (Post 45178070)

Almost purchased until I read this fine print...

what's the big deal, use a virtual card that expires at the end of the month or a rebate credit card

JCMAN

11-25-2011 06:01 PM

Ended up buying. Set 6 reminders via Google Calendar to get the rebates done. I think I'll be fine.

Other owners (via Google search) concurred with OP when I asked for advice and stated 3.55 fixes the issues that cause the bad reviews.

Somewhat comfortable that it's over half in rebates.

JDMKidBill

11-25-2011 06:08 PM

Quote:

Originally Posted by JCMAN (Post 45179398)

Would you cancel the ARS right after you get your rebate card?

Staticks

11-25-2011 06:10 PM

Why not just buy the software by itself and make $30?

Nettozx

11-25-2011 06:15 PM

The speeds aren't that good on this ssd

JCMAN

11-25-2011 06:31 PM

Quote:

Originally Posted by JDMKidBill (Post 45179694)

Would you cancel the ARS right after you get your rebate card?

Correct. I'm setting a separate google calendar reminder by 8 weeks to nag/cancel the rebate.

I'll cancel authorization on the Discover card SOAN single use number within a week of adding it though. Leaving it open is a liability.

JDMKidBill

11-25-2011 06:36 PM

Quote:

Originally Posted by JCMAN (Post 45180639)

What should I do if I do not have a Discover card with SOAN? I only have a debit card... :/

JCMAN

11-25-2011 06:38 PM

Quote:

Originally Posted by JDMKidBill (Post 45180798)

What should I do if I do not have a Discover card with SOAN? I only have a debit card... :/

Call your credit card company and tell them you cancelled automatic renewal at CA Technologies, and if the company places any further charges they are unauthorized.

Your issuer may say "blah, we can't cancel them automatically if they occur", but just say "I want to put a notation on file just in case the biller ignores the cancellation and I have to dispute it later".

The beauty of one time use credit card numbers is you can get them individually cancelled... So if I ask for number cancellation that would prevent any and all future charges on that #.

I wish American Express still offered a single use credit card service...

TrevorK

11-25-2011 06:41 PM

Possible Issues With Latest FW

All,

Without 3.5 or 3.55 firmware, the drive is completely unstable. It is much more usable with at least 3.5. However, when RAIDing, especially RAID0, there are still data integrity issues.

There is a reason they are fire-selling these drives...and it ain't to give the consumer a deal. :vomit:

Buyer beware.

TrevorK

jshbckr

11-25-2011 06:42 PM

This almost seems too good to be true. And doesn't TigerDirect get a lot of mixed reviews as a seller? And the drive gets mixed reviews, too... I may have to pass.

JCMAN

11-25-2011 06:47 PM

Quote:

Originally Posted by TrevorK (Post 45181018)

All,However, when RAIDing, especially RAID0, there are still data integrity issues.

TrevorK

Intel is the first one to look at offering TRIM support in RAID 0 from what I recall, and they made the announcement under a week ago.

Which means you're eventually going to encounter performance issues on any drive presently available using RAID0 because TRIM isn't available.

JDMKidBill

11-25-2011 06:47 PM

Quote:

Originally Posted by TrevorK (Post 45181018)

There are RAID 0 issues with firmware 3.55?

JCMAN

11-25-2011 06:48 PM

Quote:

Originally Posted by jshbckr (Post 45181053)

This almost seems too good to be true. And doesn't TigerDirect get a lot of mixed reviews as a seller? And the drive gets mixed reviews, too... I may have to pass.

I'm trying to squeeze a couple years out of a 2008 Thinkpad through this (1920x1200, Core 2 Duo, 4Gb of RAM, etc.) and I think it'll meet the job. I'll get a third year on the warranty with American Express, so I'm not unduly concerned

okinawanmatt

11-25-2011 06:51 PM

The reviews for Mac OS X Lion on Newegg are positive... in for one!

1093koney

11-25-2011 06:54 PM

To good of a deal to pass. Been looking for a 64gb ssd for $50ish but this will do just fine if not better. I'll just have to remember to cancel the software after i get my rebate and to update the firmware :/ Thanks OP

JDMKidBill

11-25-2011 06:56 PM

Should I RAID 0 these for my new computer build?

It's either take out the 120gb Vertex Plus in my laptop, buy another one and RAID 0 it for my new Corsair 500R build.

OR

Take apart the Seagate GoFlex 3TB I picked up last night, use it as an internal drive, and buy an SSD at another time.

Thoughts, fellas?

lpranal

11-25-2011 07:05 PM

I've had a 30gb Vertex (original, not plus) I bought used, and have been running just fine for about 6 months. In general, negative reviews on the internet tend to over represent (nobody complains when it works fine), but this thing does seem to have a higher failure rate than many other SSDs. Whether its 5% instead of 1% or 25% vs 2%, I have no idea; also haven't bothered to update the firmware on my drive yet, so don't know how that plays into it

koukou11

11-25-2011 07:12 PM

Great deal! Thanks OP. I'll be using it as a secondary SSD without RAID primary for installing games. A little scared to use it for OS drive but it should be fine for installing games.
I was charged 2.29 for eco shipping so you might want to add that to the title.

DonkeyOtay

11-25-2011 07:35 PM

the crappy software is OOS for me.

weymouthba

11-25-2011 07:38 PM

Quote:

Originally Posted by DonkeyOtay (Post 45183146)

the crappy software is OOS for me.

Ditto.

rekd0514

11-25-2011 07:42 PM

cheapest per GB so far... ? I don't think I would ever buy an OCZ SSD after all the bad reviews they get, but great price. :)

realog91

11-25-2011 07:45 PM

They don't appear out of stock but you can't add the software to the card because it seems that's out of stock.

ddrhazy

11-25-2011 07:52 PM

sata 3 or bust.

1093koney

11-25-2011 08:01 PM

Can't add software anymore, i think it might be dead .... sucks too great deal

Staticks

11-25-2011 08:08 PM

I'll ask once again:

Why don't people just buy the software by itself, forget about the SSD, and make $30 bucks out of the deal?

weymouthba

11-25-2011 08:13 PM

Quote:

Originally Posted by Staticks (Post 45184184)

I'll ask once again:

Why don't people just buy the software by itself, forget about the SSD, and make $30 bucks out of the deal?

Because the software is $49 by itself.

cheerful

11-25-2011 08:18 PM

damn, the software is oos.

hodaddy

11-25-2011 08:31 PM

TD:thumbdow: just because it's TD

SilentJudge

11-25-2011 08:44 PM

Mixed bag of reviews on Newegg:
http://www.newegg.com/Product/Pro...llFullInfo

Anyone here own this? Thoughts?

dkeyes

11-25-2011 09:35 PM

wow, I have zero luck with rebates through tiger direct. Last time I never received it, called rebate company, they told me tiger direct never gave them funds for the rebate and to call tiger direct. TD ruins this.

abichake

11-25-2011 09:37 PM

beware, if you "add to cart" the SSD + software bundle...it only adds the SSD now. TD has sucked balls since they switched their CEO.

GSW	11-25-2011 09:41 PM

Quote:

Originally Posted by A.VOID (Post 45177519)

i was excited until i read the reviews. YIKES>

You should read all SSD reviews. Almost all have some firmware issue. Intel is the most reliable but it still has issues. When i got my corsair, kingston, and ocz drive each time i had to flash the firmware, play with bios, pray that last change will make it stable.

In the end its the price you have to pay to be on the cutting edge. Thank God i was able to have all my drives stable in few days of tweaking. OCZ has lot of info in its forms and it takes some time to figure out the right answer.

Intel is drives have best reviews for stablity but they are not the fastest drive on the market. Intel is very conservative when it comes to releasing new stuff. They take thier time when it comes to realeasing products. People buy them because they are intel. Most co operate users only use intel or samsung ssd. OCZ is a baby when compared to intel.

realog91

11-25-2011 09:43 PM

I just phone ordered this.

Also bought 8GB of laptop RAM for $22.99AR + $2.19 SH:
http://www.tigerdirect.com/applic...u=P33-5320

caseyfriday

11-25-2011 09:44 PM

Quote:

Originally Posted by ddrhazy (Post 45183703)

sata 3 or bust.

You're all over the SSD threads with this line. What gives?

NotCool

11-25-2011 09:49 PM

No rebate without the software, huh.

infin8007

11-25-2011 10:04 PM

pass.

ddrhazy

11-25-2011 10:21 PM

Quote:

Originally Posted by caseyfriday (Post 45187853)

You're all over the SSD threads with this line. What gives?

It's my gimmick.

infin8007

11-25-2011 10:24 PM

so the sata ii has corruption issues if i try to put it in a sata i thinkpad huH?

Staticks

11-25-2011 10:25 PM

Quote:

Originally Posted by weymouthba (Post 45184336)

Because the software is $49 by itself.

No it's not. I could add the software by itself for $20.

AaronDotNET

11-25-2011 10:31 PM

Ok I'm confused. I just bought this thing because I saw the 69.99 on the page and figured I would figure out the rebates latter. But now I see the $50 one is dependent on buying some software as well? My order was just the SSD. What the heck is going on here?

ciswt

11-25-2011 10:54 PM

Quote:

Originally Posted by ChennehCis (Post 45177410)

The SSD may be Sandforce but the price per GB is pretty awesome. Good find!

Pretty sure that the vertex plus line has only used indilinx controllers.. perhaps you're thinking of the vertex2/vertex3 line?

peppermint

11-25-2011 11:34 PM

thanks

killington

11-25-2011 11:34 PM

To be honest guys, the benchmarks on this thing are as slow as 7200rpm HDDs.

dude6156

11-25-2011 11:55 PM

Review at Newegg (latest):

Cons: Known SF controller defect has NOT been solved with the latest firmware update. Four lock ups in as many days, gives me horrible heartburn.

rbarkus

11-26-2011 12:11 AM

Rebate links not working for me.

Staticks

11-26-2011 12:21 AM

Quote:

Originally Posted by dude6156 (Post 45193249)

Review at Newegg (latest):

Cons: Known SF controller defect has NOT been solved with the latest firmware update. Four lock ups in as many days, gives me horrible heartburn.

What does a Sandforce defect have to do with the Vertex Plus, which uses an Indilux controller?

itchrelief

11-26-2011 12:55 AM

Quote:

Originally Posted by killington (Post 45192642)

To be honest guys, the benchmarks on this thing are as slow as 7200rpm HDDs.

You've got some really fast HDDs!

This thing gets 40ish MB/s random read/write. HDDs are not going to come close. Sequential isn't top of the pack but it's still high 100's to 200MB/s.

Let's be truthful here. It's much more responsive than a HDD. Maybe if you were talking about the smaller capacities, but the 120G drive is more than acceptable for a non-technosnob.

weymouthba

11-26-2011 03:05 AM

Quote:

Originally Posted by Staticks (Post 45189808)

No it's not. I could add the software by itself for $20.

Where? I don't see that option.

Staticks

11-26-2011 03:07 AM

Quote:

Originally Posted by weymouthba (Post 45195907)

Where? I don't see that option.

http://www.tigerdirect.com/applic...6002%20KIT

It's out of stock now, but yesterday I was able to add just the software to my cart for $20.

T07N	11-26-2011 03:10 AM

After hearing so many negative things about Tigerdirect's rebate, I'm going to skip this one even though it's very tempting.

sr71	11-26-2011 03:50 AM

Quote:

Originally Posted by JDMKidBill (Post 45181849)

If you take out the Seagate, you've voided the warranty, just RMA'd a 60GB Vertex 2 last month (purchased <1 yr), sounds like you roll the dice either way

dvanburen

11-26-2011 07:46 AM

Quote:

Originally Posted by sr71 (Post 45196269)

If you take out the Seagate, you've voided the warranty, just RMA'd a 60GB Vertex 2 last month (purchased <1 yr), sounds like you roll the dice either way

Not always. I can't speak for seagate, but I have RMA'd WD's before that came from an enclosure.

Falqon

11-26-2011 08:27 AM

Quote:

Originally Posted by dvanburen (Post 45200541)

Not always. I can't speak for seagate, but I have RMA'd WD's before that came from an enclosure.

I don't know how you managed that, when you put the serial number in the WD RMA website, everytime i've tried with an external enclosure it sends you to a different warranty department (which won't like the fact that you took it apart)

dvanburen

11-26-2011 09:02 AM

Quote:

Originally Posted by Falqon (Post 45201687)

I just bought 4 external 3TB drives from Costco ($110 ea). They all have a 2 year warranty on the drive itself. I checked each one with WD. I keep the enclosures just in case they give me a hassle if/when I need to submit an RMA. I'm not sure why there is a discrepancy, maybe it depends on the model of the enclosure. Though I do have another 3TB drive from a different model enclosure that shows as in warranty as well.

Edit: Just for clarity, the drives above were used to illustrate the warranty status of the drive itself. I have RMA'd other drives in the past that were from enclosures. I used to run across these every so often when I worked as a PC tech.

sunfic

11-26-2011 09:35 AM

Tigerdirect + ocz ssd + 2 rebates

I skipped this deal.

JDMKidBill

11-26-2011 12:17 PM

Quote:

Originally Posted by dvanburen (Post 45202600)

So if my drive from the external goes bad (and I took it apart for use as an internal in my rig), I could RMA just the drive to Seagate? If I decide to get into it, I'll for sure keep the enclosure. But can they tell I took it apart?

dvanburen

11-26-2011 12:37 PM

Quote:

Originally Posted by JDMKidBill (Post 45208362)

I don't know either way with Seagate, with WD I have done so in the past and they show a valid warranty on drives I purchased just last week.

JDMKidBill

11-26-2011 12:41 PM

Quote:

Originally Posted by dvanburen (Post 45208946)

I don't know either way with Seagate, with WD I have done so in the past and they show a valid warranty on drives I purchased just last week.

That's if you just give them model number/serial number on the HDD itself?

FPSguy

11-26-2011 12:45 PM

For Thrill Seekers -- OCZ Vertex Plus 120GB SSD and CA Online Backup for $69.99AR

OCZ TECHNOLOGY 120GB VERTEX PLUS CA ONLINE BACKUP [tigerdirect.com] -- $69.99 after rebate

Warnings:
1. The drive has scary reviews and it's not clear whether the newest firmware fixes the problems
2. It's TigerDirect -- you may or may not get your rebates, even if they do come from CA and OCZ
3. You have to sign up for auto-renewal of the CA backup service in order to get that rebate, but you can cancel it before you renew

On the plus side:
1. The drive has garbage collection so it works with Windows XP
2. That's pretty cheap for a 120GB SSD, if you get the rebates

dvanburen

11-26-2011 12:46 PM

Quote:

Originally Posted by JDMKidBill (Post 45209085)

That's if you just give them model number/serial number on the HDD itself?

Yes. FWIW the 3TB mybook drives from Costco have a 2Y warranty from date of manufacture.

croushore

11-26-2011 09:09 PM

I would personally steer clear of the Plus drives. These are older Indilinx drives that contain newer Arowana (FTL) firmware. OCZ also announced a free firmware upgrade for existing drives back in June, changing their regular drives into "plus" versions.

New FTL Supports 2xnm NAND Flash and Increases Performance of Indilinx Controllers by up to 500%
http://www.ocztechnology.com/abou...s/2011/432

Except, Arowana is buggy, and they haven't released the firmware some six months later. Instead, they would rather use new customers as guinea pigs.
http://www.ocztechnologyforum.com...na-FW-when

The Intel 320 are also pretty cheap, but the difference is they are: reliable, reasonably fast, good.

drac	11-27-2011 01:14 AM

Quote:

Originally Posted by croushore (Post 45221520)

The Intel 320 are also pretty cheap, but the difference is they are: reliable, reasonably fast, good.

I was under the impression that they both use the same hardware, just different firmware. You could say that Intel has better quality control though...

sr71	11-27-2011 09:16 AM

Quote:

Originally Posted by dvanburen (Post 45200541)

Not always. I can't speak for seagate...

back to roll of the dice ;), just because you did it once...

croushore

11-27-2011 03:54 PM

Quote:

Originally Posted by drac (Post 45227071)

I was under the impression that they both use the same hardware, just different firmware. You could say that Intel has better quality control though...

The Intel 320 uses an Intel controller, 25nm NAND, and upgraded X25-M firmware. The Intel 510 uses a Marvell 88SS9174 controller similar to the Crucial M4. This Vertex Plus uses an Indilinx Barefoot controller. They were known for having extremely high write amplification before the firmware upgrade. Intel has better everything compared to OCZ, including reputation.

AaronDotNET

11-29-2011 05:56 AM

So stupid me, seeing the $69.99 promised price after rebates, submitted my order as quick as possible. Now I see that my order total was $130 with only a $30 eligible mail in rebate. I emailed tiger direct and they admit it was an error and say I have to go through the return process since its already shipped. Honestly I don't know why I ever buy anything from Tiger Direct anymore.

ashesofthewake

11-30-2011 02:39 PM

Received my drive today. Fresh install of windows 7 and then followed the instructions here

http://thessdreview.com/ssd-guide...n-guide-2/

No problems, very fast.

If you have an issue with signing up for the automatic renewal for the rebate just go here.

store.ca.com/ARSRebate

I signed up with an american express giftcard that had $1.37 on it

CZroe

11-30-2011 05:55 PM

Quote:

Originally Posted by AaronDotNET (Post 45348698)

Same deal here except that it was my brother who ordered. My question is, what's to stop us from charging back the difference if it's "their error" and we have what we wanted? I'll suggest that he try it if they refuse to send us the qualifying software at the right price.

okinawanmatt

11-30-2011 07:08 PM

Got mine in today. Confirmed when comparing part numbers on the drive to OCZ's official site:
"OCZSSD2-1xxxxxxx is an Indilinx SATA 2 drive. "

Virbla

12-01-2011 09:30 PM

Quote:

Originally Posted by ashesofthewake (Post 45422858)

Thanks. During the installation process, there is no ARS windows shows up. I activated the software during installation. I finally have to use your link to get ARS service. However, I did not receive any confirmation email. Did you receive the email and additional information?

JCMAN

12-02-2011 10:03 AM

I used a Discover SOAN (recurring billing by a single biller, virtual CC that can be cancelled independently of other virtual CC#s or your real account #) and CA authorized it immediately. I got no Window during install and after doing the thing and being told I'd be sent info about whether or not I got the rebate, I got no such emails.

Auth of $1 is pending on my Discover (should fall off, this is normal when checking credit cards) but I want Discover to cancel authorization on the number ASAP. I have reminders two weeks, a month, and two months out. It's a one year license of the software so the rebate should arrive with plenty of time

ashesofthewake

12-05-2011 11:24 AM

Quote:

Originally Posted by Virbla (Post 45486952)

No e-mail, but I had to call about 4 times before someone correctly directed me to their rebate department where I finally spoke with a very nice rep who assured me that all I had to do was go to that link, sign up and the rebate would be successful.

ditbu13oi

12-05-2011 11:52 AM

Quote:

Originally Posted by ashesofthewake (Post 45610646)

Million dollar question, is will you be getting a $50 MIR or $20? Cause I received mine today and on the box it says sign up for blah blah and get a $20 MIR....

ashesofthewake

12-05-2011 12:18 PM

Quote:

Originally Posted by ditbu13oi (Post 45612038)

Million dollar question, is will you be getting a $50 MIR or $20? Cause I received mine today and on the box it says sign up for blah blah and get a $20 MIR....

Website said $50, Box said $20 so I'm gonna go with the website because that is where I signed up for the rebate.

ditbu13oi

12-05-2011 12:24 PM

Quote:

Originally Posted by ashesofthewake (Post 45613150)

Website said $50, Box said $20 so I'm gonna go with the website because that is where I signed up for the rebate.

And they told you that you will be getting a $50 gc?

ashesofthewake

12-05-2011 12:31 PM

Quote:

Originally Posted by ditbu13oi (Post 45613396)

And they told you that you will be getting a $50 gc?

store.ca.com/ARSRebate

Yes

okinawanmatt

12-06-2011 07:41 PM

Quote:

Originally Posted by JCMAN (Post 45178155)

Meh, I'm trying to confirm whether or not it's fixed in firmware... I would like to hear from a drive owner here.

"You may opt out of ARS at any time by visiting the My Account section within your CA Technologies software."

I'll set a google calendar reminder to disable it. The rebate is triggered right after you give them your card info, so you can cancel immediately after. I'll probably do it on a one time discover card number and tell them any further charges on the SOAN number aren't authorized, just in case. Since it would be a one time number I wouldn't have to change my card # if there were problems.

FYI, 3.55 firmware installs through a bootable DOS system on a CD. Installs fine through internal SuperDrive in a Macbook. Two weeks, not corruption issues on Mac OS X Lion.

JCMAN

12-07-2011 11:55 AM

Anybody get the rebate yet? Can I tell Discover to cancel the single use number? The terms weren't clear and I don't want to get deprived of the rebate on a technicality.

JCMAN

12-10-2011 07:38 AM

Just an update, I just got a random email from CA saying "Further to yor [sic] request for cancellation of your CA Online Backup user account (User
Name:email@example.com), the account has been canceled".

I never requested cancellation and wonder if CA is doing it in an attempt to not honor the rebate. I will update if I gain any information.

socalchef

12-14-2011 10:49 AM

Quote:

Originally Posted by JCMAN (Post 45817238)

I got the same notification but haven't gotten around to investigating yet. my CA login info is no good anymore for the software.

JCMAN

12-15-2011 05:43 AM

CA Emailed me back a very polite email. It did not fully address the issue (my login doesn't work) but I have been assured I'll get the rebate.

Quote:

Originally Posted by CA

Thank you for contacting Support for Total Defense Home and Home Office,
a former division of CA Technologies.

My name is [representative name] and I will be assisting you on issue # [issue #].

My sincere apologies for all the inconvenience caused to you.

[JCMAN], with reference to your email, I have checked your account and I see
that have the subscription for CA Online Backup with activation code
[license key] and is good till 11/30/2012. I see that only the
automatic renewal has been cancelled on your account, so you will still
receive the $50 gift card. You don't have to worry now, if you have any
questions you can reach us at 866-851-5273.

Please email me back at [representative email]@ca.com for any assistance you may need so
that I can take all necessary steps to ensure you satisfaction to this issue.

I hope this resolves your issue.

In case you have any concern, please feel free to chat with us at

[link to online chat]

[Representative name]
Associate Service Representative - CA
Consumer Support.

Thank you,
CA Support

socalchef

01-04-2012 09:30 PM

Quote:

Originally Posted by JCMAN (Post 46014772)

CA Emailed me back a very polite email. It did not fully address the issue (my login doesn't work) but I have been assured I'll get the rebate.

first amex card came through, I took the $3 hit for the quicker shipment of it. Nothing on the CA front.

socalchef

01-17-2012 02:57 PM

Quote:

Originally Posted by socalchef (Post 46625900)

first amex card came through, I took the $3 hit for the quicker shipment of it. Nothing on the CA front.

OCZ amex card came in, I called CA to check on it and they said my $30 card had been mailed out on 12/21.

Guess I learned my lesson with Tiger Direct.

okinawanmatt

04-16-2012 10:00 PM

Quote:

Originally Posted by Virbla (Post 45486952)

Quote:

Originally Posted by ashesofthewake (Post 45610646)

Quote:

Originally Posted by ditbu13oi (Post 45612038)

Million dollar question, is will you be getting a $50 MIR or $20? Cause I received mine today and on the box it says sign up for blah blah and get a $20 MIR....

Quote:

Originally Posted by ashesofthewake (Post 45613150)

Website said $50, Box said $20 so I'm gonna go with the website because that is where I signed up for the rebate.

Quote:

Originally Posted by ditbu13oi (Post 45613396)

And they told you that you will be getting a $50 gc?

Quote:

Originally Posted by ashesofthewake (Post 45613702)

store.ca.com/ARSRebate

Yes

Quote:

Originally Posted by JCMAN (Post 45696238)

Anybody get the rebate yet? Can I tell Discover to cancel the single use number? The terms weren't clear and I don't want to get deprived of the rebate on a technicality.

Quote:

Originally Posted by JCMAN (Post 45817238)

Quote:

Originally Posted by socalchef (Post 45982710)

I got the same notification but haven't gotten around to investigating yet. my CA login info is no good anymore for the software.

Quote:

Originally Posted by JCMAN (Post 46014772)

CA Emailed me back a very polite email. It did not fully address the issue (my login doesn't work) but I have been assured I'll get the rebate.

Quote:

Originally Posted by socalchef (Post 46625900)

first amex card came through, I took the $3 hit for the quicker shipment of it. Nothing on the CA front.

Quote:

Originally Posted by socalchef (Post 46959078)

OCZ amex card came in, I called CA to check on it and they said my $30 card had been mailed out on 12/21.

Guess I learned my lesson with Tiger Direct.

This is an update about the rebate through CA/TotalDefense. It took over FOUR MONTHS, 2 phone calls per month to check up on the status of my rebates, and intervention through the BBB to finally receive my $50 American Express rebate card. I registered for the rebate on 12/6/2012 and finally received the rebate on 4/16/2012.

One thing I found out throughout this ordeal is that CA and TotalDefense still act as separate entities, even though they are now owned by the same company. They also contract out customer service after-hours and weekends to two other companies. All four companies do not talk to each other, and cannot access each others' information.

Every call to any Customer Service or Rebate Processing representative ended with a, "We will call you back with more details", or, "We will call you back in a week with a status update." Out of the nine inquiries I made, I was told nine times that I would receive a call back, and even after confirming that my contact information was accurate in all of their departments, I never received a single call back.

Here's how the phone calls went throughout the months:

1) The representative confirmed on my first phone call that they had received my rebate application and it was still "processing".

2, 3) The second and third phone call worried me because they stated that although they saw my account, they did not see a rebate claim on file.

4) On the fourth phone call, I was told that I did not exist in their system.

5) On the fifth phone call, I read my serial number, order number, and other information back to them.

6) On the sixth phone call, I was told that I was eligible only for a $20 rebate because, "Our company has never offered a $50 rebate." I pointed the representative to TigerDirect, and he took down my information again to call me back. He never called me back.

7) On the seventh phone call, I was told that they did not offer a rebate.

8) On the eighth phone call, I was told that they had a rebate claim on file but they would call me back.

9) On the ninth phone call, I was told that I was eligible for a $20 rebate, and perhaps they could bump it up to $30. I spoke to two different departments and gave them my purchase date, location, order number, serial number and told them that the rebate clearly states $50 and I have all of the screenshots through each process.

I then filed a complaint with the BBB.

Three weeks later, a $50 American Express card showed up in the mail.

I wasted about 8 hours of my time. This doesn't sound bad in itself, but please note that:
1) The company tried to get out of honoring the refund.
2) The company tried to claim that I was wrong.
3) The company offered me less money than was promised.
4) The company tried to bribe me.
5) The company never contacted me back on any occasion.

I noticed on other forums that some people never received their rebates, and other people just settled for the $20 rebates.

I will never trust CA/TotalDefense. They have lost a customer.

(Note that the installation, activation, sign-up for Auto Renewal process and refund filing went through correctly on 12/6, which generated a proper confirmation message for me. The rebate "sign-up" process was done correctly on 12/6)

ditbu13oi

04-17-2012 08:13 AM

^^^ I had the exact same problem...I guess filing a complaint with BBB will get me my $50 MIR...

ditbu13oi

04-17-2012 08:16 AM

Quote:

Originally Posted by okinawanmatt (Post 49345766)

1) The representative confirmed on my first phone call that they had received my rebate application and it was still "processing".

2, 3) The second and third phone call worried me because they stated that although they saw my account, they did not see a rebate claim on file.

4) On the fourth phone call, I was told that I did not exist in their system.

5) On the fifth phone call, I read my serial number, order number, and other information back to them.

6) On the sixth phone call, I was told that I was eligible only for a $20 rebate because, "Our company has never offered a $50 rebate." I pointed the representative to TigerDirect, and he took down my information again to call me back. He never called me back.

7) On the seventh phone call, I was told that they did not offer a rebate.

8) On the eighth phone call, I was told that they had a rebate claim on file but they would call me back.

9) On the ninth phone call, I was told that I was eligible for a $20 rebate, and perhaps they could bump it up to $30. I spoke to two different departments and gave them my purchase date, location, order number, serial number and told them that the rebate clearly states $50 and I have all of the screenshots through each process.

How did you file a complaint? What info did you enter in?

okinawanmatt

04-17-2012 08:38 AM

Quote:

Originally Posted by ditbu13oi (Post 49353774)

How did you file a complaint? What info did you enter in?

I just went to http://www.bbb.org/ and filed a complaint for the city where the headquarters of CA is located. It was three weeks ago, so I don't quite remember what address I put in, but I think it was in New York somewhere. I just explained my entire situation in the text, and if you follow the complaint form through, they provide the option to specify that you are filing a complaint about a rebate.

ditbu13oi

04-17-2012 08:55 AM

Quote:

Originally Posted by okinawanmatt (Post 49354394)

Thanks I found the HQ. Islandia, New York — Headquarters

One CA Plaza
Islandia
NY
USA
11749
Phone: +1 800 225-5224
Fax: +1 631 342-6800

koukou11

04-20-2012 01:25 PM

Quote:

Originally Posted by okinawanmatt (Post 49345766)

1) The representative confirmed on my first phone call that they had received my rebate application and it was still "processing".

2, 3) The second and third phone call worried me because they stated that although they saw my account, they did not see a rebate claim on file.

4) On the fourth phone call, I was told that I did not exist in their system.

5) On the fifth phone call, I read my serial number, order number, and other information back to them.

6) On the sixth phone call, I was told that I was eligible only for a $20 rebate because, "Our company has never offered a $50 rebate." I pointed the representative to TigerDirect, and he took down my information again to call me back. He never called me back.

7) On the seventh phone call, I was told that they did not offer a rebate.

8) On the eighth phone call, I was told that they had a rebate claim on file but they would call me back.

9) On the ninth phone call, I was told that I was eligible for a $20 rebate, and perhaps they could bump it up to $30. I spoke to two different departments and gave them my purchase date, location, order number, serial number and told them that the rebate clearly states $50 and I have all of the screenshots through each process.

Same exact experience. OCZ rebate came promptly but CA rebate was such a pain in the butt. I had to call them 3 times and file rebate request through Tigerdirect to get my rebate from CA. Every time I called, they said they would call me back but they never did. Eventually got my rebate just this week. What a POS company. I would never purchase anything from them again.

ditbu13oi

05-20-2012 10:44 PM

Quote:

Originally Posted by okinawanmatt (Post 49354394)

Would you happen to have the BBB email you sent? I filed a complaint but CA technologies didn't respond to the complaint.

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