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-   -   Teavana.com cyber Monday issues - check your order (http://slickdeals.net/f/5595672-teavana-com-cyber-monday-issues-check-your-order)

tashazoe 11-27-2012 12:42 PM

Teavana.com cyber Monday issues - check your order
 
Teavana.com had a great promo on cyber Monday with free shipping (any order) and a free 3 oz. tin plus a sample. Their servers were bogged down and many orders lost. The orders that went through were marked after midnight and shipping (starting at $4.75) was charged.

If anyone ordered from Teavana.com on Monday, check your order! You have probably been charged shipping!

Only 1 of my orders went through and I was charged $4.75 extra. After waiting on hold for over 30 minutes, the service rep was willing to adjust the costs but nothing more. My other orders were lost.

danimarie 12-28-2012 10:22 AM

I know this thread is kinda old, but found it when searching for others with this problem. I'm STILL trying to get my shipping charges refunded. I've contacted them numerous times and the idiots still haven't responded. But I did receive an e-mail from them asking about my satisfaction with their customer service regarding my e-mail(s) to them. Um, not great, Teavana. Anyone ever had any luck dealing with these guys? I'm not finding anything but negative comments about their customer (dis)service.

daniel32 12-29-2012 03:23 PM

Quote:

Originally Posted by danimarie (Post 56446794)
I know this thread is kinda old, but found it when searching for others with this problem. I'm STILL trying to get my shipping charges refunded. I've contacted them numerous times and the idiots still haven't responded. But I did receive an e-mail from them asking about my satisfaction with their customer service regarding my e-mail(s) to them. Um, not great, Teavana. Anyone ever had any luck dealing with these guys? I'm not finding anything but negative comments about their customer (dis)service.

file a chargeback with your credit card.

AlexC1782 12-03-2013 10:45 AM

i am having a problem placing my order keeps telling my cc is declined anybody else having this issue

SlickDilla 12-03-2013 11:36 AM

lmao teavana has atrocious customer service. I had an order pending last year that still has not shipped (nor have i been charged), wait time on phone was over an hour, i hung up twice and then gave up. Piss poor company.


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