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-   -   Rakuten Buy.com Customers Getting Fraudulent Credit Card Charges (http://slickdeals.net/f/6018544-rakuten-buy-com-customers-getting-fraudulent-credit-card-charges)

rrmoore 05-09-2013 10:33 AM

Rakuten Buy.com Customers Getting Fraudulent Credit Card Charges
 
3 Attachment(s)
SD USERS REPORTING CREDIT CARD FRAUD VIA RAKUTEN SHOPPING SITE: 339

Many posts within SlickDeals have multiple threads about fraudulent credit card account transactions occurring within a few weeks of placing an order at Rakuten Buy.com. If you have been affected, please post your experience here so the magnitude of Rakuten Buy.com's apparent security breach and the impact on the affected Rakuten customers may be known. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

If you are one of the affected Rakuten customers, please make a post with (1) first date of the fraud transaction and (2) the most recent Rakuten.com order date (if there was one).
The most important thing however is to just be counted, if you're one of the affected customers.

RAKUTEN SHOPPING would like to hear from you directly:
*PHONE: Nick Thompson (Head of Customer Experience) 877-880-1030, ext. 2095.
*E-MAIL QUESTIONNAIRE: http://slickdeals.net/forums/showpost.php?p=60106758&postcount=622 -- Dedicated e-mail address rakuten-help@mail.rakuten.com
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Newspaper & Other Media Reports on this recent Rakuten/Buy.com Apparent Security Breach:

Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches" -- post by 'steveliv', updated 'daniel32'
http://consumerist.com/2013/06/06/heres-everything-we-know-about-the-rakutenbuy-com-credit-card-breaches/ --and--- http://consumerist.com/2013/06/10...seriously/

New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges" -- posted by 'AnnoyedwithRakuten'
http://www.northjersey.com/news/B...l?page=all

Yahoo! Finance & MoneyTalksNews [Jun-6-2013] -- "Rakuten.com Customers Reporting Credit Card Fraud" -- txs 'krazyshopper'
http://finance.yahoo.com/news/rak...31825.html and http://www.moneytalksnews.com/201...ard-fraud/

Gizmodo via RakutenFraud.com [Jun-7-2013] -- "Gizmodo Announces They Will No Longer Post Rakuten Deals" -- txs to 'RakutenFraud.com'
http://rakutenfraud.com/2013/06/g...bORZRHn81I

StoreFrontBackTalk [Jun-12-2013] -- "Rakuten Breach: Live By The Web, Get Punished By The Web" -- txs to 'RakutenFraud.com'
http://storefrontbacktalk.com/sec...y-the-web/

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Summary of the conclusions made by the contributors of this forum:

(1) Identity thieves obtained credit card #'s and SSN #'s from some Rakuten Customers
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']
[Ref: Additionally http://www.bergendispatch.com/art...arges.aspx]
[Ref: 'scotthall3411' Post #462, etc.]

(2) Many other users have been affected outside of the SlickDeals community
[Ref: Specialized Site Now Available: http://rakutenfraud.com/]

(3) The apparent security breach is not limited to just customers who placed orders. Several have reported credit card details were taken from their Rakuten My Account screen.
[Ref: 'Cletus81' Post #435, 'missmex1' Post #445]

(4) The apparent security breach was not at the credit card payment processing agent.
[Ref: 'mirai' Post #437]

(5) Customers using credit, debit cards and Gift Cards have been affected.
[Ref: Thread postings and external sites.]

(6) Almost 100% of all fraud reports are from customers who gave Rakuten their credit (or debit) card directly (rather than using payment gateways or other payment methods (gift cards, etc.)
[Ref: Thread postings.]

(7) Many customers were able to uniquely identify Rakuten as the source of the credit card theft.
[Ref: Many thread postings from customers using a one-time Virtual Credit Card Number, a new credit card only used at Rakuten, or a new Gift Card.]

(8) Rakuten Buy.com denies that any security breach has occurred, though they are "cooperating with police".
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']

(9) Using a Virtual Credit Card Number or Gift Cards at Rakuten may not be the best alternative.
[Ref: 'GPz1100' Post #205, Post #447, etc. Several affected customers posted their VCCN's later breach caused the credit card company to reissue a new card.]
[Ref: 'namlook' Post #449, etc. Hacker's later emptied the gift card or sold the balance on eBay.]
[Ref: 'bargainfinder09' Post #449 Must close VCCN out afterwards.]

(10) The apparent security breach still exists at Rakuten today, and a Rakuten customer order is not required to generate the subsequent CC fraud.
[Ref: 'Edxzxz' Post #583]

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Please scroll down to the Wiki for important messages from users
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[Full Text of the News Story] New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges"
BY DENISA R. SUPERVILLE, STAFF WRITER // Link: http://www.northjersey.com/news/B...l?page=all

BOGOTA – "Local police are asking anyone who has used the website Rakuten.com, formerly Buy.com, to look out for suspicious charges on their credit cards." The police department started investigating three cases in which residents complained of fraudulent charges on their credit cards and has since discovered five additional victims, including one in New York City, Bogota Detective Sgt. Jonathan Misskerg said Tuesday. The single thread between the victims is that they have made purchases on Rakuten.com in the past three months, police said. The victims’ names, Social Security numbers, dates of birth and credit card information were used to open accounts at online equipment suppliers, police said.

The purchases, made at five online stores, included gas valves and warehouse time clocks and totaled around $10,000, Misskerg said. The buyer was traced to an address in Bogotá, Colombia, Misskerg said. After the items were purchased, they were sent to an Englewood company, which then shipped the items to Colombia, Misskerg said. Police declined to identify the Englewood company, saying that the owner was cooperating with authorities and that it remained unclear whether he was part of the scheme. But since investigators first spoke with the company’s owner, someone electronically deposited funds in the company owner’s account — enough to cover the cost of shipping the items to Colombia, Misskerg said. “We’ve seized the packages and additional merchandise,” Misskerg said Tuesday. “We are going to try to shut him down at this point.”

Rakuten.com, a Japan-based online retail company completed its purchase of Buy.com, a California-based online market place, in July 2010. The website was rebranded as Rakuten.com this year. A company representative said Tuesday that the company had not been contacted by the local police, but that it would cooperate with authorities. “If there is a police investigation, we are not aware of it, and we have not been contacted,” said Mark Kirschner, the company’s executive officer for global marketing, adding that the company takes such reports “very seriously.”

However, an online message board [SlickDeals.net] contains several comments from posters claiming to have used the website and complaining about fraudulent charges on their credit cards. Kirschner said the company was aware of the website and had made overtures, “without success,” to those claiming to be affected. He urged those affected to contact the company’s head of customer experience at 877-880-1030 ext. 2095. Kirschner said he was unaware of any security breach or hacking incident that could have compromised customers’ information.

If anyone suspects that he or she may be a victim of identity theft, he or she should fill out an identity theft report at ftc.gov/idtheft, police advised. After doing so, the individual should take a copy of the report to the local police department and place an initial fraud alert with all three credit bureaus. The investigation was continuing, and as of Tuesday no charges had been filed, police said.
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[Full Text of the News Story] Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches"
By Laura Northrup // Link: http://consumerist.com/2013/06/06...-breaches/

Starting about a month ago, rumblings began on the SlickDeals forums among people who had recently made purchases from Rakuten Shopping, the new brand name of the marketplace Buy.com. The purchases made were diverse, ranging from time clocks in Colombia to newspaper subscriptions in Cleveland to plane tickets in Germany. Something is very, very wrong here: hundreds of victims from recent months have come forward on Slickdeals alone.

Rakuten Shopping is a sort of online mall: the site allows other vendors to set up their own “marketplace” stores and sell items. Users have reported fraudulent credit card transactions after purchases from a variety of marketplace vendors.

Rakuten staff reach out to complainers on Facebook and even on the deal forums, asking victims to call in order to straighten things out. If they have a solution in progress, Rakuten has not let customers know, including victims. While talking too much about it publicly might compromise the investigations, victims are unhappy that the only thing they’ve heard from the company is “call us!” to people whose cards have been breached. Apart from the threads on the subject on shopping sites, victims have started their own site, the appropriately-titled RakutenFraud.com.

If having fraudsters make purchases for up to $10,000 on your credit cards isn’t scary enough, the Newark Star-Ledger reports that some victims had new accounts opened up using personal information––their birthdates and Social Security numbers––that you don’t need to provide to Rakuten as part of a purchase. If you’re a victim, what should you do? Contact your credit card company and your local police, of course. You should also contact the merchant where your card was used: after all, they’re a victim too.
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SLICKDEALS USER NAMES WHO REPORTED CREDIT CARD FRAUD AFTER A RAKUTEN ORDER
  1. rrmoore
  2. tprevett
  3. motorolaX
  4. rebutiw
  5. cpeed
  6. jastisatya
  7. rbcrewser
  8. avishah
  9. koyhbae
  10. avatar13
  11. sakdeals
  12. Udis
  13. slinson
  14. hagure
  15. Amaylin
  16. jbiz
  17. fatt1974
  18. Friend of Sonic
  19. Missiethegal
  20. bonkman
  21. Marekv
  22. chote
  23. guyver2077
  24. rarmortn
  25. jefflam79
  26. drydeniv
  27. wezlypipz
  28. shahhet2
  29. keeplow.com
  30. cindyc1122
  31. kevinca
  32. chihuahua8383
  33. small_stuff03
  34. ek9cv5
  35. jmgjj
  36. deaconx31
  37. virbla
  38. lds322
  39. vsspam
  40. dealjourney
  41. villageidiot
  42. sproqit
  43. mrstak
  44. Ichen5
  45. nitish
  46. bigboco
  47. igorjrr
  48. Argantes
  49. HJFarnsworth
  50. vapers
  51. subpar101
  52. ktatka13
  53. callsoldier83
  54. speedyg
  55. jump4deal
  56. daniel32
  57. victoras
  58. Cptobvious
  59. blueskiesnh20
  60. buyforsalemit
  61. HockeyPuck16
  62. dealinneed
  63. bigdeal5189
  64. Zelucifer
  65. jho
  66. nismo13GTiR
  67. Newnameforme
  68. Tennisjon2002
  69. killab77
  70. dogert
  71. SDRebel
  72. xthundaz
  73. Link2999
  74. guy_on_The_sofa
  75. DraftBuyer
  76. tortoise
  77. isokramer
  78. shreyasr
  79. doctaFingaz
  80. lotsalotsadeals
  81. scotthall3411
  82. 68droptop
  83. tda388
  84. azisme
  85. haggle_master
  86. wjc
  87. nyarrow
  88. DavidandDenise
  89. mustsav3
  90. aerofreaky11
  91. 68droptop
  92. yuchar168
  93. singal3
  94. ceelove
  95. Atari
  96. adanyc
  97. dirtmaster
  98. FlyingNun
  99. CBdelta
  100. sindeko
  101. rexb
  102. peteh555
  103. sumo28
  104. DMUE
  105. tortoise
  106. mirai
  107. thoror
  108. jcrash
  109. HDTiVoFan
  110. jcknows0
  111. abels
  112. Satsusi
  113. AnnoyedWithRakuten
  114. DPackMan
  115. cleaver
  116. mattsgarage
  117. nksnk
  118. wand
  119. j1huynh
  120. zetasoul
  121. highland1024
  122. Sam-Heek
  123. sightlessnet
  124. baxao1
  125. binji
  126. robinski_
  127. faiz_23
  128. gazr
  129. dealer007
  130. nikla
  131. bnizzle
  132. tarzan1234
  133. BadBrent
  134. yuchar168
  135. marlin29311
  136. xseanx
  137. kachelma
  138. psychojinx
  139. c627627
  140. snknk
  141. morpheus282
  142. coolcyber
  143. syncros123
  144. thriftyscrooge
  145. tialfred1
  146. semifast
  147. suril
  148. namlook
  149. hou1960
  150. jll544
  151. bongchoi21
  152. pjdavep
  153. dholu
  154. kskreider
  155. trencher7
  156. ohhyeeaahh
  157. oracleprogrammr
  158. KimmyKim
  159. anup_c_21
  160. theturnmaster
  161. jerry520ever
  162. supacala
  163. rite237
  164. richman
  165. singingintherain
  166. un_plug
  167. asdfghasdfgh
  168. rbv_shard
  169. NY2008
  170. nevermindvicky
  171. darkonex
  172. MonkeyChops
  173. mehrab012
  174. Badronald
  175. trueman1xfz
  176. TuncerY
  177. andychoi
  178. Chuggington
  179. drucula
  180. wquach
  181. HkB
  182. CheapBastardX10
  183. sky0102
  184. AkumaX
  185. attmci
  186. vodanh1982
  187. Tintinet
  188. k9homan
  189. diytech123
  190. kjmott
  191. mf6764
  192. thewatcher07
  193. cnewsgrp
  194. goldenone23
  195. bossusa
  196. Carkis
  197. ohhgourami
  198. cmm0325
  199. omendt
  200. ducky2802
  201. SlikRick
  202. teja9999
  203. kevvinz
  204. TP78
  205. shahnm
  206. DiabolicPumpkin
  207. blackoper
  208. gryphus
  209. mimi_mechant
  210. JoshMcMadMac
  211. bkiserx7
  212. EricW4226
  213. gimmie
  214. ghost5189
  215. sandman8288
  216. miziyuan
  217. rbreding
  218. JackDough
  219. Evenstar979
  220. Cletus81
  221. ecf
  222. bargainfinder09
  223. missmex1
  224. Chris29
  225. xiesanshao
  226. RoundSparrow
  227. bpp
  228. Krystm
  229. WhiteShadow1
  230. ilyap30
  231. bijju
  232. stingraysix
  233. santiagoanders
  234. compuguy1088
  235. photo00001
  236. Devius1
  237. parasitemite
  238. Princeton85
  239. contraium
  240. JavierH
  241. girishvk
  242. OnlyDealz
  243. elslicko
  244. Reallynotnick
  245. ieclipsie
  246. john_kc
  247. icdedppl
  248. knightracer
  249. scoutconnor
  250. silverforumsurf
  251. cazicthule
  252. mister_x
  253. produke
  254. minhquan2106
  255. FayEvelynSchlob
  256. Zechs19
  257. peterstevens
  258. TXGoat
  259. gbkims
  260. anzix
  261. pbmpharmacist
  262. Edxzxz
  263. bbf
  264. anakha
  265. vanburen0875
  266. sklar
  267. Funkorama
  268. lukeS1969
  269. twhite91
  270. vailr
  271. 1111111111
  272. SinceCCF
  273. LandonsDad
  274. ewiz77
  275. o0SlickMaster0o
  276. fvpawli
  277. kevin2011
  278. DocMo
  279. PharAway
  280. misterpooter
  281. kankri99
  282. skv
  283. mychaelp
  284. DaMostUnknown
  285. klatka13
  286. magicfame
  287. PokerKnight
  288. odysseyelite
  289. majorjohn
  290. taimeili123
  291. IlikeSD
  292. chis101
  293. amdk9
  294. chener
  295. jayhsu
  296. randalsw
  297. GottaLoveAZ
  298. BSoares
  299. fedechat
  300. DrunkenSoul
  301. turbobuick86
  302. viper87227
  303. BigChiefTaco
  304. HOO-MAN?
  305. HeavenlySkies
  306. TiredDog
  307. dipperq
  308. zaku178
  309. VirginiaBob
  310. ilya980
  311. rigamortis
  312. Genius4sho
  313. epicd2012
  314. thekedar
  315. drinkingbird
  316. djkyle65c
  317. peanut932
  318. plastik3000
  319. dersimden
  320. MarcSparks
  321. kxc262
  322. xtrabad
  323. yourownhero
  324. rebo0t
  325. ewh2002
  326. Chai
  327. finnadat
  328. MichaelM7154
  329. sleddie
  330. pood
  331. lampakky
  332. blueiegod
  333. spyderfang
  334. monster888
  335. hantidam
  336. nilmot
  337. dokiant
  338. Ashane
  339. dezenutz

wikipost 05-09-2013 10:33 AM

Take action
 
Section (0): How to protect your card number:
  • Use PayPal or Google Wallet.
    • When you are viewing Your Shopping Cart, be sure to click on "Proceed to Checkout" first, and THEN select PayPal or Google Wallet.
    • You CAN earn and use Super Points with Google Wallet.
    • You cannot use Super Points with PayPal.
  • Do NOT use Visa Checkout/V.me or Masterpass:
  • Do NOT use or store your card number on Rakuten.com.
  • Super Points
    • http://support.rakuten.com/app/an...l/a_id/871
    • Can one use Super Points with V.me? Yes, but don't use V.me anymore (see above).
    • There have been multiple posts by rrmoore stating: "Many are reporting they did with PayPal and V.me; But you can't use existing points toward the deal." I read that to mean points cannot be used with V.me, which is incorrect. I am sure rrmoore made those posts to help people. I am also sure rrmoore has a strong sense of right and wrong because he so wants to get to the bottom of the problem. Accordingly, I hope he will go back to clarify his posts because Rakuten Super Points CAN be used with V.me.


Section (1): Ways to help Rakuten take ownership of the security breach:

Letter to the Editor at Fraud Magazine: http://www.fraud-magazine.com/let...ditor.aspx
ACFE is the world's largest anti-fraud organization and premier provider of anti-fraud training and education. Together with more than 65,000 members, the ACFE is reducing business fraud worldwide and inspiring public confidence in the integrity and objectivity within the profession.


Message to the Complaints Board: http://www.complaintsboard.com/?search=rakuten and http://www.complaintsboard.com/new_complaint/ The most trusted and popular consumer complaints website.

Posting to Reseller Ratings: http://www.resellerratings.com/store/Rakuten

Anyone affected should consider filing a report: http://www.ic3.gov/complaint/ & https://www.ftccomplaintassistant.gov/ & http://www.bbb.org/
If enough people file a report, Rakuten will not be able ignore this any longer. -- 'DMUE'
California State Attorney General online complaint submission form: http://oag.ca.gov/contact/consume...or-company -- 'ducky2802'

Post a Message on Rakuten's Facebook Page: https://www.facebook.com/rakutenshopping

Send a message to the Amex Public Relations Dept: Desiree Fish, Vice President, Public Affairs and Communications / desiree.c.fish@aexp.com
Send a message to the Discover Public Relations Dept: Jon Drummond, Public Relations, jondrummond@discover.com

Send a news tip to: NY Times (news-tips@nytimes.com), CNet (tips-ne@cnet.com), CNN (http://www.cnn.com/feedback/tips/), <add more here please>

Also, please consider adding an additional posting to http://rakutenfraud.com/ (after you've posted here, of course). With the dedicated site, you can use a different posting username if you wish and no registration is required.
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Section (2): Ways to help police catch the identity thieves:

Get the address where your product from the fraudulent charge was shipped from your CC company and post the city to see if we have any matches: -- 'namlook'
1. North Brunswick New Jersey
(I have a name and the full address but I won't post that here)

Call the defrauded merchant (might need police involvement with some) to obtain the IP Address of the Fraudulent Order -- 'Ids322' & 'Diamonique'

Those affected should contact Rakuten's head of customer experience at 877-880-1030 ext. 2095. -- 'epicd2012'
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Section (3): Ways to personally protect yourself after your Rakuten privacy breach:

Sign up for e-mail (or mobile) credit card and bank alerts with all your financial institutions -- 'ubiquitous'

Free Annual Credit Reports www.AnnualCreditReport.com (also consider utilizing 1-of-the-3-agencies every 4 months, instead of all 3 once a year)
I picked Experian at random, and its super easy to do, takes 5 min, completely automated, and hopefully give me some piece of mind. I believe you get a free credit report as well.
Equifax 1-800-525-6285 / Experian 1-888-397-3742 / TransUnion 1-800-680-7289

Experian's Credit Sesame www.CreditSesame.com and Transunion's Credit Karma www.CreditKarma.com provide a level of free credit monitoring.

Fraud Alerts on Credit Reports: For those who are a bit concerned/paranoid about ID theft, here is the FTC website on it. http://www.consumer.ftc.gov/featu...tity-theft
The first step they show is placing a temporary (90 days), free, fraud alert with 1 of 3 credit card companies: http://www.consumer.ftc.gov/artic...raud-alert
It that tells the creditor requesting your report to do additional due diligence. I think it's a free service but it automatically expires after 90 days. The creditor however is not required to do any additional verification, but they don’t want to get lose money either.

*** I think freezing credit reports is a little different than fraud alerts ***
Information on Freezing Credit Reports: (1) https://www.freeze.equifax.com/Fr...IDInfo.jsp (2) http://www.transunion.com/persona...eezes.page (3) http://www.experian.com/consumer/...reeze.html

Visa Verified-by-Visa: http://usa.visa.com/personal/secu...a_faq.html
MasterCard SecureCode: http://www.mastercard.us/securecode.html]

Response from Rakuten CMO, Bernard Luthi - please call the number to recount your experience to help with the investigation

tunanjing 05-09-2013 10:36 AM

Quote:

Originally Posted by laphroaigh (Post 59355000)
Stop this stupid crusade - esp posting in HOT DEALS...which word are you having trouble with....hot or deals?

Post in deal talk or the lounge

Wow....SD has really gone down the evolutionary scale

he posted in deal talk

rrmoore 05-09-2013 10:40 AM

Quote:

Originally Posted by laphroaigh (Post 59355082)
No he posted in hot deals and i alerted mods to move to deal talk

Extremely sorry about that. I absolutely didn't mean to post it as a hot deal of any kind. I didn't know about the lounge.

tprevett 05-09-2013 10:52 AM

I ordered the Office chairs a few weeks ago, put my CC info in, and then canceled the order.. last week a fraudulent charge for over $800 to buy a Lufthansa Plane ticket in Germany showed up on my card. I was thinking that it must have been from my card which I put in at this company becase it's the only company I've every used my card at which I am not utterly familiar with.

rrmoore 05-09-2013 10:55 AM

GROUP 1 OF RAKUTEN CLIENT POSTS WHO HAD STOLEN CREDIT CARD INFO (POSTS IN THE PAST 24-48 HOURS)...
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Quote from MotorolaX:
Well after all the horror stories it finally happened to me over the weekend.

I bought an item from a merchant through rakuten and now I have charges on my card all from Las vegas stores in the thousands.

I almost always use paypal, but totally forgot this time.
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Quote from rebutiw:
I have only bought items sold by rakuten.com and have had problems with stolen credit cards . I think it is a problem with their system and not third party sellers. There were no problems when I had been using paypal as a payment option.

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Quote from cpeed:
Another fraudulent cc charge here after using Rakuten. Mine was for $180 at some hotel in London.

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Quote from jastisatya:
Brought to the notice of google trusted store
Brought to the notice of google trusted store,here is the communication happened.

It is not related to order #xxxxxx .
After i placed Order #yyyyyy a month back fraudulent charges started appearing on my credit card , i immediately cancelled my credit card.
The credit card in question is never used online expect on Rakuten.At that time i did not suspected it is because of my purchase on Rakuten until i came across the below threads
http://slickdeals.net/permadeal/9...hard-drive

and
http://www.resellerratings.com/store/Rakuten

that it is not stray incident and credit card information is going out from Rakuten.

I purchased or trusted Rakuten because it shows Google trusted store authorization.
I don't want Google to give this authorization to websites who does not follow proper security measures.
Please make sure Google trusted store authorization holds its value.

Thanks


Hello xxx,
Thank you for the prompt response. We will bring this information to Rakuten.com and continue to update you on the status of this credit card issue as we try to resolve it. Thank you again for bringing this to our attention.
Best Regards,
Dxxxx
The Google Trusted Stores Team
Let us see what Rakuten comes up with.

------------------------------------------------------------------------------------------------------------------------------------
Quote from rbcrewser:
Those in this thread thinking they're isolated from fraudulent charges if they use PayPal instead of a listed credit card are living in a bubble. I'd be willing to bet that despite constant warnings to never do so, many have the same password on their rakuten account as their PayPal account simply because people are lazy. And if rakuten's system is obviously already so compromised as to get these unexplained charges on people's accounts, what on earth makes people think that passwords aren't compromised too?

Fwiw I had issues when rakuten was buy.com with cc fraud. Seems like they've continued to ignore their security loopholes.

rrmoore 05-09-2013 11:09 AM

GROUP 2 OF RAKUTEN CLIENT POSTS WHO HAD STOLEN CREDIT CARD INFO (POSTS IN THE PAST 24-48 HOURS)...
------------------------------------------------------------------------------------------------------------------------------------
Quote from avishah:
I was wondering why so many fraudulent charges on my and my wife's card. Just realized we both made purchases from rakuten. The merchants were datavis and eforcity.
------------------------------------------------------------------------------------------------------------------------------------
Quote from koyhbae:
Recently I also stolen 2 CC after using RAKUTEN.
------------------------------------------------------------------------------------------------------------------------------------
Quote from avatar13:
http://www.the-digital-reader.com...YvlohHn81J

------------------------------------------------------------------------------------------------------------------------------------
Quote from sakdeals:
Never again Purchase from Rakuten.com (buy)
First i made a purchase with Amex, after 2-3 week had a fraud charge.
So next time i used Discover Secure card, after 2-3 week again Fraud charge. - It even didn't posted due to Discover secure card is valid for buyer only. But discover replaced and received new card.

IMO, SD should stop posting such Rakuten / Buy.com deals...

------------------------------------------------------------------------------------------------------------------------------------
Quote from Udis:
Funny I see this now. I got in on a bluray burner for $44 back in March from rakuten. Towards the end of March I had fraud purchases on my boa credit card, got a new card etc. After seeing this thread I checked my statements and it was less than 10 days after the purchase from Rakuten when the fraud occured. F them, I've used buy.com forever and never had an issue.

slinson 05-09-2013 11:24 AM

twice...2 credit cards from 2 bank got fraudulent charges
especially the 2nd one, which I just received the card as new and it was my first time using it, so I'm pretty sure it was Rakuten
they still offer good deals from time to time. will use Paypal next time.

kbenson 05-09-2013 11:58 AM

I use PP whenever possible. Unfortunately with ratpukem <--no typo, they do not allow you to use rewards earned with PP.

hou1960 05-09-2013 12:14 PM

Quote:

Originally Posted by kbenson (Post 59356902)
I use PP whenever possible. Unfortunately with ratpukem <--no typo, they do not allow you to use rewards earned with PP.

that's where I use my rebate prepaid cards for!

hagure 05-09-2013 12:19 PM

Ah so this is where that fraudulent charge for a $1000 plane ticket I got 2 weeks ago came from……

Buy.com was fairly reputable, never had a problem. Rakuten is a great online retailer from Japan, which I've also never had to worry about. It's a shame.

rrmoore 05-09-2013 03:13 PM

GROUP 3 OF RAKUTEN CLIENT POSTS WHO HAD STOLEN CREDIT CARD INFO (POSTS IN THE PAST 24-48 HOURS)...
------------------------------------------------------------------------------------------------------------------------------------
Quote from Amaylin:
WOW, I have a $8.44 accounting service charge immediately after my purchase
------------------------------------------------------------------------------------------------------------------------------------
Quote from jbiz:
I had a 1600 fraudulent homedepot.com charge on my cc after buying from here. Buyers beware. I bought from datavis and adorama (via this site)
------------------------------------------------------------------------------------------------------------------------------------
Quote from fatt1974:
I ordered on the last coupon deal through Rakuten from Tiger Direct which I know is a reliable vendor. This thread made me check my credit card and there is a pending transaction from Amazon.com that I did not place. I have an Amazon.com card so I would never use the card that I used at Rakuten for such a purchase. I have used this card at a lot of merchants, so I can't single it out to Rakuten but it's very suspicious.

------------------------------------------------------------------------------------------------------------------------------------
Quote from Friend of Sonic:
My CC had fraudlent charges on it, so I'm waiting for my new card to come in the mail, so at the moment I'm down to my debit card. On the off chance that the conspiracy about people's CC's being stolen from Rakuten, I'm gonnna hold off because I really don't want my debit card compromised.

------------------------------------------------------------------------------------------------------------------------------------
Quote from missiethegal:
My CC had fraudulent charges a few days after my purchase from rakuten last month Frown ugh, I see I'm not the only one either.

------------------------------------------------------------------------------------------------------------------------------------
Quote from bonkman:
I already had one instance of fraudulent charges on my discover a few months ago
------------------------------------------------------------------------------------------------------------------------------------

Quote from Marekv:
My CC was also used for fradulent purchases one week after my first rakuten order. Rakuten is the only new site that I had ordered from or used my CC on.

------------------------------------------------------------------------------------------------------------------------------------

Quote from chote:
I had a compromised CC too and it was pretty sophisticated. Who spends $5.6 at Bedford Inn which does not exist? Make sure you sign up with V.me or your card provides alert services before you shop with Rakuten.
------------------------------------------------------------------------------------------------------------------------------------

Quote from guyver2077:
i can also vouch for having fraudulent activity on a card after shopping from rakuten/beachaudio.
------------------------------------------------------------------------------------------------------------------------------------

Quote from rarmortn:
OMG! Now I see how I got the fraud charges in my card... Time to use Citi VPN only.

drydeniv 05-09-2013 03:48 PM

WOW! I ordered a new macbook pro on the 23rd, and on the 26th I had fraudulent charges on my credit card! My phone was pick-pocketed that weekend as well - so I just assumed someone swiped my card number when I was pick-pocketed (though it wouldn't make sense to put my wallet back with cash still in it)!

That's amazing... Now I have to use the $317 rakuten dollars I earned from my MBP judiciously so that I don't have to use my card again!

jefflam79 05-09-2013 04:29 PM

I got a fraud alert from my CC company today. Someone tried to use my card number to make a $1700 purchase at an electronic store. I never had an issue before with the other Rakuten orders, but this one triggered it.

Link2999 05-09-2013 05:27 PM

You can add me to the list. On a side-note, I got an email from Ratuken today about an unpaid balance of $11.98 on an order I made that totaled $5.99. My card was cancelled after the fraud so they couldn't charge me apparently. Kind of sketchy how they got that $11.98 number. I already got my stuff a long time ago too, so don't know what's going on with that.

wezlypipz 05-09-2013 07:00 PM

Quote:

Originally Posted by tprevett (Post 59355460)
I ordered the Office chairs a few weeks ago, put my CC info in, and then canceled the order.. last week a fraudulent charge for over $800 to buy a Lufthansa Plane ticket in Germany showed up on my card. I was thinking that it must have been from my card which I put in at this company becase it's the only company I've every used my card at which I am not utterly familiar with.

Yup...i put that post up. I also had my credit card info stolen by someone in Great Britain. Thankfully Chase notified me immediately but I'm still waiting for that $500 charge to go away GRRRRR :mad:

shahhet2 05-09-2013 07:24 PM

add me to list as well but now understand where I got fradulent charge.
It was within a week of making purchase at Rakuten.
First it was $2.50 charge and then major charge.

keeplow.com 05-09-2013 09:46 PM

They stole two credit cards from me! One Discover and one American Express. All after I made two purchases on Rakuten recently.




Quote:

Originally Posted by shahhet2 (Post 59365602)
add me to list as well but now understand where I got fradulent charge.
It was within a week of making purchase at Rakuten.
First it was $2.50 charge and then major charge.


cindyc1122 05-09-2013 09:58 PM

Someone used it on homedepot and american airlines on mines after 2 weeks of purchase on rakuten!

shamanstar 05-10-2013 06:51 AM

I have purchased from eforcity on Amazon and Ebay multiple times and have complete faith in their company.
Quote:

Originally Posted by rrmoore (Post 59355808)
GROUP 2 OF RAKUTEN CLIENT POSTS WHO HAD STOLEN CREDIT CARD INFO (POSTS IN THE PAST 24-48 HOURS)...
------------------------------------------------------------------------------------------------------------------------------------
Quote from avishah:
I was wondering why so many fraudulent charges on my and my wife's card. Just realized we both made purchases from rakuten. The merchants were datavis and eforcity.
-


HKP28 05-10-2013 07:48 AM

If you have Citibank, BOA, or Discover card, you can easily create a single-use credit card number for each Rakuten purchase to use with the Super Points.

kevinca 05-10-2013 10:06 AM

Quote:

Originally Posted by rrmoore (Post 59354954)
Several Rakuten /Buy.com posts have multiple threads about the fraudulent use of client credit card information. Perhaps a separate post needs to uniquely identify the issues surrounding the problem. Please only post here if you have significant reason to believe it is directly attributed to Rakuten, and not a general misuse of your credit card.

If you have posted elsewhere, please consider copying and pasting your details again here so that we might be able to help Rakuten fix this significant internal order processing problem. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

...Please don't give points to people within here. It's a help or advice thread. It might be good to eliminate any perceived ulterior motives.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Users, who made posts in the past few days, reporting fraudulent use of their credit card information via order processing at Rakuten /Buy.com:

rrmoore
tprevett
motorolaX
rebutiw
cpeed
jastisatya
rbcrewser
avishah
koyhbae
avatar13
sakdeals
Udis
slinson
hagure
Amaylin
jbiz
fat1974
Friend of Sonic
Missiethegal
bookman
Marekv
chote
guyver2077
rarmortn

Add ME to this list. My card was stolen TODAY! It happened about 2 hours ago.

I guess I should give more detail. Someone EASILY changed my billing information on my Discover card by simply having the card number and figuring out the last 4 of my social.

They had already changed:
1. Billing address
2. Maiden name
3. account password on website
4. Email contact

I received an email warning of changes and work in IT, so I immediately began working to reverse the damage. By the time account was locked down 45 min into it, the individual had ordered a $2500 lenovo to a south beach hotel in miami. I had that itchy feeling over getting practically half off the cheapest internet price for that flashlight that arrives in the mail today. It seemed too good to be true to snag a flashlight that is $100 everywhere else for $60. It was.

The silver lining is that I had been suspicious of the Sams Club Discover security on their site recently. This proves how lax their card security is. So, decision made. There are lots of credit cards in the world...

rrmoore 05-10-2013 10:31 AM

Yes, we almost all completely agree! The problem is ABSOLUTELY NOT at the merchant level. It's at the RAKUTEN /BUY.COM order processing level! There appears to be absolutely no commonality of merchants within the Rakuten credit card fraud problem. (Thanks for verifying that.)

Quote:

Originally Posted by shamanstar (Post 59371320)
I have purchased from eforcity on Amazon and Ebay multiple times and have complete faith in their company.


rrmoore 05-10-2013 10:46 AM

Oh my gosh! That's absolutely a serious security threat to your credit. Thanks so much for your details. One of my unauthorized charges was a signup for credit card reporting which I didn't initiate. I'll never know if it was my credit report or someone else. They are seriously malicious in their intent.

Hello Rekuten, order processing on your web-site by probably hundreds of users is making a personal attack on our credit! (If there are 50-100 slickdeals associates, there must by hundreds of other Rakuten customers that aren't commenting on their problems.)

Quote:

Originally Posted by kevinca (Post 59375740)
Add ME to this list. My card was stolen TODAY! It happened about 2 hours ago.

I guess I should give more detail. Someone EASILY changed my billing information on my Discover card by simply having the card number and figuring out the last 4 of my social.

They had already changed:
1. Billing address
2. Maiden name
3. account password on website
4. Email contact

I received an email warning of changes and work in IT, so I immediately began working to reverse the damage. By the time account was locked down 45 min into it, the individual had ordered a $2500 lenovo to a south beach hotel in miami. I had that itchy feeling over getting practically half off the cheapest internet price for that flashlight that arrives in the mail today. It seemed too good to be true to snag a flashlight that is $100 everywhere else for $60. It was.

The silver lining is that I had been suspicious of the Sams Club Discover security on their site recently. This proves how lax their card security is. So, decision made. There are lots of credit cards in the world...


rrmoore 05-10-2013 01:21 PM

Apparently, the problems with credit card misuse at Rakuten aren't just being noticed by SlickDeal associates. Other sites, like FatWallet, etc., are also flooded with similar comments:
-------------------------------------------------------------------------------------------------------------------------------------
Quote from VicVinegar /FW:
"Rakuten" kind of sounds like a site where my credit card may need to be cancelled afterward because I start seeing fraudulent charges after using it there. I'm wary enough using third-party sellers on Amazon. I usually close the window immediately when I see it at Buy.com.
-------------------------------------------------------------------------------------------------------------------------------------
Quote from markbyte /FW:
Just a warning, I too ordered something using this coupon. I got it in the mail and all was well. Then 2 weeks (today) later someone tried to charge my AMEX with $429 at Buy.com. I have alerts set up so that if a charge is made without me being present I get an email. I think one of the vendors might have done this somehow.
-------------------------------------------------------------------------------------------------------------------------------------
Quote from justlookin2buy /FW:
Funny that you say that because I made a purchase from them a couple of days ago for $17.95 for sd cards and my credit card company called me 2 days later to verify the transactions - they told me that the Rakuten charge prompted their call. All charges were mine but today, they called again and guess what? 3 charges and 3 more attempted across country from where I live - someone stole my number... hmmmmmm....... That will be my last purchase from them.... I don't think that's a coincidence.

ETC. ETC.

chihuahua8383 05-10-2013 03:39 PM

let me join the list, I ordered from rakuten in late 2012, bought hard drive on sales, I was using costco amex cc which is using in Costco B&M and Rakuten only that time. Couple month later I got message from Costco amex said that I have ordered a flight ticket in EU, luthansa (same). They blocked the deal and ask me to confirm. Until now I know why the cc infomation leak . Thanks SD community.

small_stuff03 05-11-2013 09:40 AM

glad I saw this thread, makes sense now...

Bought something through rakuten (ashford through rakuten, to be exact) on 3/12

on 4/4 I received a fraud alert.... like $400 ish at Verizon over the phone, $2800 in charges @ ATT over the phone. another 700ish was tried after they froze my acct so that charge was declined.

ek9cv5 05-11-2013 12:50 PM

I never had cc fraud until i purchased something from here. They got me a few months back. $800 from bestbuy and $800 from walmart all online transactions. Funny how they lure you in with those bonus points i still have 12 dollars left maybe i should buy a prepaid cc.

jmgjj 05-11-2013 01:16 PM

add me to the list
2 cc got stolen so far
darn buy.com or whatever it is now

This is what I got back after I sent them the complain (all sh*t):

Thank you for contacting Rakuten.com Shopping!

I am sorry to hear that there were 2 unauthorized charges on your card. If you have any questions regarding a charge on your account for an order you did not place, please feel free to contact us Monday through Thursday, 8AM to 5PM PST, or Friday, 8AM to 3PM PST, at 1.877.880.1030 and then ask to speak with the Verification Department. Please be prepared to provide a representative with the full credit card number that was charged.


Please let us know if there is anything else we can do to help you.


Sincerely,

Raymond | Customer Support
Rakuten.com Shopping

deaconx31 05-11-2013 01:21 PM

Add me to the list. Bought an ipad mini with a company credit card for an event in order to get the points for myself.

About a week later there was a charge for $287 from Walmart.com that was unauthorized. This site is sketchy

Virbla 05-11-2013 01:31 PM

Both of my discover and master cards have fraud charges last week after I used them to make purchases from Rokuten!! So please add me to the list too.

nitish 05-11-2013 02:08 PM

Placed an order on Rakuten on 4/29 using my Amex. Earlier this week, got a call from Amex Fraud Alert department asking me about a $492 dollar charge from Apple Computers (assuming an Apple store) in Ireland. Fortunately, Amex identified it as a fraudulent charge and disallowed the transaction, cancelled my card and issued me a new one.

Binar 05-11-2013 03:13 PM

Did you guys use a cash back site when you placed your rakuten order? Any other than FW

While I'm prone to fraud( last year my CC got replaced 5 times) this time I don't have any fraudulent charge. I'm trying to figure out why some get their CC stolen and some don't

bigdeal5189 05-11-2013 04:12 PM

buy.com steal my CC and purchased 3 airfair to TX in total of 3000 thousand dollars, and ordered 2 laptop to GA.

dealinneed 05-11-2013 04:21 PM

I made a purchase on 4/23 with discover vcc. A week later, I got a fraudulent charge from yahoo wallet and discover denied the transaction. Discover cancelled my cc right away and reissued me a new one.

mrhockeypuck 05-11-2013 04:21 PM

Add me to the list. Bought the xbox live cards. Few days later, I get a call from Visa Fraud Prevention asking if I purchased from a place in NY and from Best Buy online. Caught it in time but it froze up $1400 in my checking account for 5 days.

Quote:

Originally Posted by Binar (Post 59398646)
Did you guys use a cash back site when you placed your rakuten order? Any other than FW

While I'm prone to fraud( last year my CC got replaced 5 times) this time I don't have any fraudulent charge. I'm trying to figure out why some get their CC stolen and some don't

Nope. I did not use a cb site.

buyforsalemit 05-11-2013 04:37 PM

the same to me
 
many of my credit cards have fraud transactions after being used in the website. I believe Rakuten leak the information to 3rd party

Quote:

Originally Posted by rrmoore (Post 59354954)
Several Rakuten /Buy.com posts have multiple threads about the fraudulent use of client credit card information. Perhaps a separate post needs to uniquely identify the issues surrounding the problem. Please only post here if you have significant reason to believe it is directly attributed to Rakuten, and not a general misuse of your credit card.

If you have posted elsewhere, please consider copying and pasting your details again here so that we might be able to help Rakuten fix this significant internal order processing problem. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

...Please don't give points to people within here. It's a help or advice thread. It might be good to eliminate any perceived ulterior motives.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Users, who made posts in the past few days, reporting fraudulent use of their credit card information via order processing at Rakuten /Buy.com:

TOTAL OF 46 (and growing)

rrmoore
tprevett
motorolaX
rebutiw
cpeed
jastisatya
rbcrewser
avishah
koyhbae
avatar13
sakdeals
Udis
slinson
hagure
Amaylin
jbiz
fat1974
Friend of Sonic
Missiethegal
bookman
Marekv
chote
guyver2077
rarmortn
jefflam79
drydeniv
Link2999
wezlypipz
shahhet2
keeplow.com
cindyc1122
kevinca
chihuahua8383
small_stuff03
ek9cv5
jmgjj
deaconx31
virbla
lds322
vsspam
dealjourney
villageidiot
sproqit
mrstak
Ichen5
nitish


kevinca 05-11-2013 10:35 PM

I doubt that this is coincidence that this activity from this site coincides with the largest ATM heist ever.

It's time to file FTC complaints.

blueskiesnh2o 05-12-2013 04:53 AM

Great to stumble onto this thread. I had two fraudulent charges on my card, including $999.99 from Newegg. I had gone through all my charges and couldn't figure out where my card was compromised, but I purchased an SD card from Rakuten (buy.com) 2 weeks. before. No guarantee this is where it was compromised, but judging from all the responses, I will not be buying from Rakuten anymore.

CptObvious 05-12-2013 06:00 AM

I had a fraudulent charge show up on my Discover card a few weeks ago after placing an order on Rakuten (that was later cancelled).

Is this site run by the yakuza?

victoras 05-12-2013 06:49 AM

Adding my name to the list...

Purchased a hard drive from Rakuten (buydig was seller) on 4/30. On 5/10, my Mastercard was blocked by CC company for fraudulent activity. Someone had tried to make a $700 purchase at Walmart.com.

While I obviously can't say that it's a direct consequence of the Rakuten purchase since I use the credit card elsewhere, the number of "coincidences" on this thread is extremely disturbing. Will use one-time CC number if I ever order from them again...

daniel32 05-12-2013 07:06 AM

I never had mis-use of my credit card. There was one deal (cooler master laptop fan) that was FAR at rakuten. I bought that but went OOS so order got cancelled. But 3 weeks later someone charged a plane ticket to my Visa (over $2000). Considering all this, I am pretty sure it was Rakuten.

jump4deal 05-12-2013 07:39 AM

It happened to me. Bought something for the 20X deal. Then got called from discovercard about suspicious transaction from woot, walmart, etc. It looks it will be 100% sure for the card number stealing in the purchase with them.:eek:

Friend of Sonic 05-12-2013 07:49 AM

I have no idea if Rakuten screwed me over or not, but I really want to know why virtual CC# aren't a standard all companies adhere to.

warmwxrules 05-12-2013 08:44 AM

I've only made one purchase from them back in late April...haven't used the card since and am watching it like a hawk... the FBI needs to investigate this site.

speedyg 05-12-2013 03:09 PM

Quote:

Originally Posted by rrmoore (Post 59354954)
Several Rakuten /Buy.com posts have multiple threads about the fraudulent use of client credit card information. Perhaps a separate post needs to uniquely identify the issues surrounding the problem. Please only post here if you have significant reason to believe it is directly attributed to Rakuten, and not a general misuse of your credit card.

If you have posted elsewhere, please consider copying and pasting your details again here so that we might be able to help Rakuten fix this significant internal order processing problem. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

...Please don't give points to people within here. It's a help or advice thread. It might be good to eliminate any perceived ulterior motives.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Users, who made posts in the past few days, reporting fraudulent use of their credit card information via order processing at Rakuten /Buy.com:

TOTAL OF 46 (and growing)

rrmoore
tprevett
motorolaX
rebutiw
cpeed
jastisatya
rbcrewser
avishah
koyhbae
avatar13
sakdeals
Udis
slinson
hagure
Amaylin
jbiz
fat1974
Friend of Sonic
Missiethegal
bookman
Marekv
chote
guyver2077
rarmortn
jefflam79
drydeniv
Link2999
wezlypipz
shahhet2
keeplow.com
cindyc1122
kevinca
chihuahua8383
small_stuff03
ek9cv5
jmgjj
deaconx31
virbla
lds322
vsspam
dealjourney
villageidiot
sproqit
mrstak
Ichen5
nitish

+1 to the number. I ordered from them in April (sold and shipped by Rakuten, not a third party) and soon after that Discover alerted me to a fraudulent charge of several hundred dollars from purchases on some flash deals site. Reasonably sure it is linked to that purchase.

calisoldier83 05-12-2013 03:11 PM

Had multiple fraudulent charges this past year, after reading this, I'm almost confident they came from buy.com

klatka13 05-12-2013 03:17 PM

Add me to the list. I have made charges for corporate hardware needs and have had my card compromised 3x in the past 4 months. I guess this seals the deal on where the issue was coming from...

subpar101 05-12-2013 05:01 PM

Too bad I found this list so late; add me as another victim.

I received a brand new Discover card that I activated on April 3. Only seven different charges were placed on this new card between April 3-April 9, including one from Rakuten.com on April 3, which was my very first charge with this new credit card. All other charges were to my usual places.

On April 11, got a fraudulent charge for >$1,600 from BestBuy.com thankfully caught as I had an e-mail alert for large purchases. I contacted Discover and cancelled the card immediately.

Is it a coincidence? I cannot be 100% certain. However, with only six other purchases on a newly activated Discover account and the long list of other messages here, it's hard to imagine.

This does put my mind at ease, because I couldn't believe that a new credit card could be compromised so quickly. Rakuten/Buy.com is the common denominator at work here, in my opinion.

Do the credit card fraud groups know about this? Does Rakuten know about this? Are they doing anything to stop this or are they going to play hush-hush in order to protect their online reputation?

vapers 05-12-2013 06:19 PM

Add me to the list. Brand new (1 week old) Chase Visa with only 4 other charges ever.

OrGoN3 05-13-2013 01:25 AM

I've made multiple purchases from Rakuten, both via PayPal and with my credit card that is on file with them. I have not had my CC stolen at all. 0 fraudulent charges.

tprevett 05-13-2013 02:09 AM

Quote:

Originally Posted by OrGoN3 (Post 59417632)
I've made multiple purchases from Rakuten, both via PayPal and with my credit card that is on file with them. I have not had my CC stolen at all. 0 fraudulent charges.

Yah.. Paypal users are safe.. it just those who used their physical credit directly with Rakuten/Buy.com

OrGoN3 05-13-2013 03:43 AM

Quote:

Originally Posted by tprevett (Post 59417760)
Yah.. Paypal users are safe.. it just those who used their physical credit directly with Rakuten/Buy.com

I've done both, and the latter more frequently and recently.

JayFx2 05-13-2013 04:43 AM

I wonder if these CC fraud cases has anything to do with the $40 million ATM fraud that happened on a global scale a few days ago.

HJFarnsworth 05-13-2013 05:47 AM

I had a $300 charge on my Amex 7 days after a purchase.

Argantes 05-13-2013 06:48 AM

I also am having fraudulent charges after using Rakuten. The first time it happened I didn't think anything of it.

I got a brand new CC and sure enough 2 days after I used it to buy something off of Rakuten I had a $2600 charge for a hotel and some random charges from overseas places.

I loved Rakuten because of the Super Point incentives, but this is just ridiculous.

You can also read here http://www.consumeraffairs.com/online/buy.htm that many others having bad experiences and credit card fraud after using Rakuten.

igorjrr 05-13-2013 08:38 AM

Another victim
 
Another victim...
Made 4 orders on Raketu and one week after a 1,200 purchase at Sears showed up. And approved...

blade128 05-13-2013 08:52 AM

Quote:

Originally Posted by OrGoN3 (Post 59417632)
I've made multiple purchases from Rakuten, both via PayPal and with my credit card that is on file with them. I have not had my CC stolen at all. 0 fraudulent charges.

Me too, no problems at all. I've used my Discover card on their site multiple times and it has been on file for at least 3 years. Even though I've had zero problems, I've recently removed my card off their site and started using PayPal.

bigboco 05-13-2013 09:06 AM

I am pretty sure rakuten is the problem. I got two fraud charges this morning. And I just changed credit card number from last fraud a month ago. The only purchase I made after card replacement is from rakuten and geico. And the last fraud also happened a few days after rakuten purchase.
Rakuten is the largest online market place from Japan. I don't think they would do this intentionally. They might have problem on their website or credit card system. I think we should contact rakuten to let them know. I don't know if anyone already did that.

Rakuten_Staff 05-13-2013 10:30 AM

Card Activity
 
[QUOTE=hagure;59356132Ah so this is where that fraudulent charge for a $1000 plane ticket I got 2 weeks ago came from……

Buy.com was fairly reputable, never had a problem. Rakuten is a great online retailer from Japan, which I've also never had to worry about. It's a shame.[/QUOTE]

Dear hou1960,

We regret to hear that you had a bad experience with us. Please reach out to me at 877-880-1030 EXT. 2095 so I can understand your situation and attempt to resolve it.

Nick Thompson
Director, Customer Experience

Rakuten_Staff 05-13-2013 10:36 AM

Quote:

Originally Posted by slinson (Post 59356132)
twice...2 credit cards from 2 bank got fraudulent charges
especially the 2nd one, which I just received the card as new and it was my first time using it, so I'm pretty sure it was Rakuten
they still offer good deals from time to time. will use Paypal next time.

Dear Slinson,

We regret to hear that you had a bad experience with us. Please reach out to me at 877-880-1030 EXT. 2095 so I can understand your situation and attempt to resolve it.

Nick Thompson
Director, Customer Experience

rrmoore 05-13-2013 10:39 AM

Rakuten Message Received
 
Could you please tell me if anyone else received a private message from Rakuten.

If not, could you please provide some advice on a possible response, on behalf of all affected users, that would help reduce the personal assault that has taken place on our credit security.

Rakuten_Staff 05-13-2013 10:50 AM

Quote:

Originally Posted by drydeniv (Post 59362158)
WOW! I ordered a new macbook pro on the 23rd, and on the 26th I had fraudulent charges on my credit card! My phone was pick-pocketed that weekend as well - so I just assumed someone swiped my card number when I was pick-pocketed (though it wouldn't make sense to put my wallet back with cash still in it)!

That's amazing... Now I have to use the $317 rakuten dollars I earned from my MBP judiciously so that I don't have to use my card again!

Dear drydeniv,

We regret to hear that you had a bad experience with us. Please reach out to me at 877-880-1030 EXT. 2095 so I can understand your situation and attempt to resolve it.

Nick Thompson
Director, Customer Experience

Zelucifer 05-13-2013 11:02 AM

Add me to the list, Fraud on one of the Visa's and my Amex after purchasing from Rakuten.

jho 05-13-2013 11:03 AM

You know I also have had fraudulent activity on my CC and it makes me wonder if Rakuten is behind it...I did purchase from Rakuten and then strange things started appearing, can't be sure it's related, but it may well be with how many people here are reporting it.

nismo13GTiR 05-13-2013 11:04 AM

I too had fraudulent charges to my CC account. I didn't suspect it was something I bought from Rakuten but it may be related. Purchased items from Rakuten 3/29 and fraudulent charges started hitting my CC account on 4/18. A couple of the transactions originating in NY/PA area.

04/18/2013 NO 1 BEIJING HARRISBURG PA Dining $42.40
04/19/2013 DOMINO'S PIZZA 3662 734-930-3030 NY Dining $48.73
04/19/2013 SEI*EUROSPORT 800-934-3876 NC Merchandise $177.43

other transactions in the $1,000's to Michael Kors and other high-end stores were declined.

Newnameforme 05-13-2013 11:06 AM

Interesting. I made a purchase on 3/14/13 and on 3/28/13 received an email about a $700+ charge to sears.com that I did not make. I now have a new credit card and have since made another purchase on Rakuten. Fortunately I do get alerted when a charge over $100 is made with my card.

slackerace 05-13-2013 11:11 AM

Quote:

Originally Posted by Link2999 (Post 59363900)
Kind of sketchy how they got that $11.98 number..

Um, your order was $5.99? Multiply that by two...

Tennisjon2002 05-13-2013 11:16 AM

Got a call from AMEX this morning about a purchase for Canada Air tickets that set off a fraud trigger on their system. I just purchased a Lenovo Tablet last week from Rakuten. I have no proof that the fraud is from Rakuten, but judging by this thread, I don't think it was a coinicidence.

killab77 05-13-2013 11:27 AM

I also got fraudulent CC charges after my purchase. They were all from Alabama, Homedepot and an Electronic store. I will not be purchasing from Rakuten any more...

dogert 05-13-2013 11:57 AM

I had a fraudulent charge on my amex card that i used on Rakuten, its a fairly new card and I was wondering how it happened, but after seeing this thread I am sure this was it.

Link2999 05-13-2013 12:03 PM

Quote:

Originally Posted by slackerace (Post 59425350)
Um, your order was $5.99? Multiply that by two...

heh, that makes sense. I only placed one order for $5.99 though so I still don't know why they think I owe $11.98. I emailed them a follow-up about it last Thursday but haven't gotten a response.

SDRebel 05-13-2013 12:14 PM

i guess this makes me # 70 or so. I had a charge of $100 for belk.com in my discover that I used with rakuten (though I use that one all the time, so I hadn't correlated it)

I bought this in case it matters

Samsung S24B30BL 24" Widescreen LCD Monitor - 70,000:1, 1920 x 1080, 5ms, VGA/DVI
* Shipped by: Legendmicro (Leave this seller feedback)

xthundaz 05-13-2013 12:18 PM

fraud on my card as well!

rrmoore 05-13-2013 12:23 PM

We're trying to keep the list with only users who have significant reason to believe that their credit card(s) account numbers were compromised as a result of Rakuten (Buy.com) recent orders.

Your situation may be different in that it may be a customer service situation. If I'm wrong and you did indeed have unauthorized purchases made on your credit card outside of Rakuten.com that was a result of a recent Rakuten.com order, please correct us. I've temporarily removed your username from the list and reduced the count by 1.

Quote:

Originally Posted by Link2999 (Post 59426452)
heh, that makes sense. I only placed one order for $5.99 though so I still don't know why they think I owe $11.98. I emailed them a follow-up about it last Thursday but haven't gotten a response.


SimplyShane 05-13-2013 12:28 PM

No fraud here...but i'll never order from Rakuten again as a result of this thread.

Trust has been permanently lost.

Link2999 05-13-2013 12:29 PM

Quote:

Originally Posted by rrmoore (Post 59426934)
We're trying to keep the list with only users who have significant reason to believe that their credit card(s) account numbers were compromised as a result of Rakuten (Buy.com) recent orders.

Your situation may be different in that it may be a customer service situation. If I'm wrong and you did indeed have unauthorized purchases made on your credit card outside of Rakuten.com that was a result of a recent Rakuten.com order, please correct us. I've temporarily removed your username from the list and reduced the count by 1.

Just to clarify, I did have 2 unauthorized (& failed) charges on my card within 12 hours of placing my original order. One was for Walmart and the other was for Sears. Both charges totaled $300 each.

guy_on_The_sofa 05-13-2013 12:35 PM

Count me in as well. Fark this site

DraftBuyer 05-13-2013 12:44 PM

One of our company AMEX cards was compromised about a month after buying from Rakuten. Add us to the list!

rrmoore 05-13-2013 12:52 PM

I'm sorry about that. My mistake. You're definitely back on the list!
(Thank you for correcting, and I'm sorry that it happened to you too.)

Quote:

Originally Posted by Link2999 (Post 59427068)
Just to clarify, I did have 2 unauthorized (& failed) charges on my card within 12 hours of placing my original order. One was for Walmart and the other was for Sears. Both charges totaled $300 each.


rrmoore 05-13-2013 01:03 PM

Dear Rakuten_Staff,

There's no need to look at each individual situation. You're probably finding that clients may be a little reluctant to make a personal call to you regarding their (and your) security breach. They've already solved their security breach the best way they knew how (through their credit card company).

It should be absolutely obvious to you that client credit card account information is being compromised as a result of orders being made at Rakuten.com. To help you in your forensic internal security audit, the general comments seem to confirm:
- it is not with a specific 3rd party merchant (it doesn't matter who the seller was)
- it is not specific to one credit card company
- it is not specific to any product purchase
- it is not specific to any purchase gateway (ShopDiscover, FatWallet, etc.)
- it is not specific to a region
- it is not specific to a timeframe (purchase date)

Lastly, there is growing evidence to suggest that the problem may being a continuing one from the time prior to the purchase by Rakuten (though this is unproven as yet). Rakuten is a large financial services company (a Japanese version of Capital One perhaps). It is extremely unlikely that this significant problem has anything to do with the Japanese parent-company's technology infrastructure. Unfortunately, the Buy.com order processing technology (or perhaps staff) most-likely retained its setup. Therein rests the problem -- not for you, but for your customers.

Quote:

Originally Posted by Rakuten_Staff (Post 59424862)
Dear xxxxx,

We regret to hear that you had a bad experience with us. Please reach out to me at 877-880-1030 EXT. 2095 so I can understand your situation and attempt to resolve it.

Nick Thompson
Director, Customer Experience


daniel32 05-13-2013 01:11 PM

Quote:

Originally Posted by Rakuten_Staff (Post 59424862)
Dear drydeniv,

We regret to hear that you had a bad experience with us. Please reach out to me at 877-880-1030 EXT. 2095 so I can understand your situation and attempt to resolve it.

Nick Thompson
Director, Customer Experience

what exactly will that accomplish (robo-response). This is a widespread issue not limited to anyone in particular. Its on your side not our side.

tortose 05-13-2013 01:38 PM

Count me in. Buy.com is the same as Rakuten.com. My discover card was stolen in Nov when the buy.com existed. Today my visa card was stolen again when the name changed to Rakuten.com. Please be alert when you make a purchase at the website.

isokramer 05-13-2013 01:51 PM

Looks like I was also a victim. I made a purchase in early April and about 3 weeks later my card was used to buy train tickets. I was actually notified by an investigator from Amtrak, but I didn't know how my card compromised. I didn't make the connection with Buy/Rakuten until I saw this thread.

yehuda1 05-13-2013 01:54 PM

Should I worry about a card which was on file w/ them but never used for a purchase?

shreyasr 05-13-2013 02:02 PM

Add me to the list too. I bought a laptop on Rakuten in early April and a couple of weeks later my card was used to buy furniture for $370.

UnixAdmin 05-13-2013 02:20 PM

Quote:

Originally Posted by kbenson (Post 59356902)
I use PP whenever possible. Unfortunately with ratpukem <--no typo, they do not allow you to use rewards earned with PP.

Does the hyphen help with you message? rat-pukem.

I have not read the entire thread, but if the people with problems would call rat-pukem and notify them of the problem, maybe something could be done.

rrmoore 05-13-2013 02:25 PM

Quote:

Originally Posted by yehuda1 (Post 59429112)
Should I worry about a card which was on file w/ them but never used for a purchase?

No one can say for certain. However, you may wish to consider never leaving your credit card account number on-file with them to be safe. Lastly, as all affected users of the security breach are doing, you should monitor your credit card transactions a little more frequently -- especially for that card account that you had on file. This credit security attach on Rakuten clients does not suggest in any way that the problem WILL happen to you or anyone else. It merely is showing an ever-increasing large body of people who it, for unknown reasons at the moment, has hurt.

rrmoore 05-13-2013 02:34 PM

Quote:

Originally Posted by UnixAdmin (Post 59429682)
I have not read the entire thread, but if the people with problems would call rat-pukem and notify them of the problem, maybe something could be done.

Of course, you're exactly right.

However, Rakuten's in-depth analysis will begin with us feeding them substantially more personal information than before, in order to solve their problem. It's likely they will ask for a copy of your credit card statement showing the fraudulent transactions. It's possible they will wish to contact our credit card company directly, referencing us individually. They may also demand a credit report on us to prove to them that this wasn't a problem for us individually and continually over the years.

The next thing we know, they'll have a lot more information about us than before, we'll have a 'label' attached to our Rakuten customer account number and perhaps even additional comments placed about us in our credit card company account.

And for what reward, from Rakuten, in the end, for helping them solve a problem that they seem to knowingly continue to let happen over the past few weeks, months or perhaps years.

I'm so proud of the individuals who already spoke-up to tell their story. These SlickDeal users will get to be the one to label Rakuten, rather than the other way around.

subpar101 05-13-2013 03:12 PM

Add me as a two-time Rakuten victim. As you can see in my earlier post, I had used a new Discover card at Rakuten, and shortly thereafter found that I had a fraudulent charge.

Unfortunately, I had not found this thread on Slickdeals until yesterday. I had already made a new set of purchases on Rakuten.com using a Chase Visa card, which I had been using for some time. The purchases were made on April 16 - May 11.

This afternoon, I received an e-mail from the Chase Fraud department that an attempt had been made to change my address to a new one in a different state. The criminals were were presumably planning to have a new credit card sent to the address.

This is more serious than credit card fraud, because it has escalated to identity theft, as changing the billing address involves possessing key personal information. I have informed Chase of the possibility that Rakuten.com is involved in the chain of theft. Very disheartening.

Buyer beware of Buy.com (aka Rakuten.com). You have been warned....multiple times!

k2000 05-13-2013 03:35 PM

Quote:

Originally Posted by subpar101 (Post 59430716)
Add me as a two-time Rakuten victim. As you can see in my earlier post, I had used a new Discover card at Rakuten, and shortly thereafter found that I had a fraudulent charge.

Unfortunately, I had not found this thread on Slickdeals until yesterday. I had already made a new set of purchases on Rakuten.com using a Chase Visa card, which I had been using for some time. The purchases were made on April 16 - May 11.

This afternoon, I received an e-mail from the Chase Fraud department that an attempt had been made to change my address to a new one in a different state. The criminals were were presumably planning to have a new credit card sent to the address.

This is more serious than credit card fraud, because it has escalated to identity theft, as changing the billing address involves possessing key personal information. I have informed Chase of the possibility that Rakuten.com is involved in the chain of theft. Very disheartening.

Buyer beware of Buy.com (aka Rakuten.com). You have been warned....multiple times!

What? No way. Someone hacked your chase account to change address. It is impossible to change the billing address of CC with only the CC information in Rakuten account. If you call to chase to change account information, SSN is required. If you change it online, you need access to your chase account.

MarlinFF 05-13-2013 03:42 PM

Ah.. I read about this and still placed an order using that $25 off $75 offer :| with my credit card.. Time to stop using that card so I can keep an eye on it I guess! :(

Rakuten_Staff 05-13-2013 03:47 PM

Quote:

Originally Posted by rrmoore (Post 59427880)
Dear Rakuten_Staff,

There's no need to look at each individual situation. You've probably finding that clients may be a little reluctant to make a personal contact with you. They've already solved their security breach the best way they knew how (through their credit card company).

It should be absolutely obvious to you that client credit card account information is being compromised as a result of orders being made at Rakuten.com. To help you in your forensic internal security audit, the general comments seem to confirm:
- it is not with a specific 3rd party merchant (it doesn't matter who the seller was)
- it is not specific to one credit card company
- it is not specific to any product purchase
- it is not specific to any purchase gateway (ShopDiscover, FatWallet, etc.)
- it is not specific to a region


Dear rrmoore,

I really appreciate your response and the information provided thus far. Additionally, I am very sorry that you've been personally effected by credit card fraud.

We value our customers loyalty and its concerning to us when they feel that they're shopping experience both during and post event has been less than satisfactory.

Based on your and other customers feedback, we are gathering information and looking into the situation and the order details our customer are providing allow us
to systematically research the concerns.

We would be greatly appreciated your support and assistance.

Nick Thompson
Director, Customer Experience

rrmoore 05-13-2013 03:51 PM

When my Rakuten credit breach took place, a credit report monitoring service was paid for, using my credit card info from Rakuten.That produces other credit account numbers (but no expiry dates). SSNs are not needed to do some credit reporting. (By the way, it's the only card I use for online shopping and Rakuten's the only place I used it.)

Therefore, regarding the user below, it is possible to get other security answers (other than SSN) that might satisfy a telephone request for an address change from a credit card company. For example, [Chase Operator] "What was your last purchase?" (take from the Rakuten purchase history screen.

I certainly don't wish to certify that the Chase situation was a direct result of the Rakuten breach. Those hackers, and their online support boards, are experts on extending that credit card account info to gain other details about you, that could in turn be used for a greater security assault (such as opening a new credit card).

It's not definite, but it is possible.

Quote:

Originally Posted by k2000 (Post 59431150)
What? No way. Someone hacked your chase account to change address. It is impossible to change the billing address of CC with only the CC information in Rakuten account. If you call to chase to change account information, SSN is required. If you change it online, you need access to your chase account.


k2000 05-13-2013 04:06 PM

Quote:

Originally Posted by rrmoore (Post 59431442)
When my Rakuten credit breach took place, a credit report monitoring service was paid for, using my credit card info from Rakuten.That produces other credit account numbers (but no expiry dates). SSNs are not needed to do some credit reporting. (By the way, it's the only card I use for online shopping and Rakuten's the only place I used it.)

Therefore, regarding the user below, it is possible to get other security answers (other than SSN) that might satisfy a telephone request for an address change from a credit card company. For example, [Chase Operator] "What was your last purchase?" (take from the Rakuten purchase history screen.

I certainly don't wish to certify that the Chase situation was a direct result of the Rakuten breach. Those hackers, and their online support boards, are experts on extending that credit card account info to gain other details about you, that could in turn be used for a greater security assault (such as opening a new credit card).

It's not definite, but it is possible.

You are scaring me. Even though I deleted all CC information in my Rakuten account but the CC information may be leaked before :)) Damn, I only trust Amazon now.

subpar101 05-13-2013 04:13 PM

You might be able to obtain sensitive information from a credit report. Other information can be harvested from the web.

All I am saying is that once a 'live' credit card number is found, the criminals can harvest sufficient information to facilitate a change of address, have a new credit card forwarded to that new address and make fraudulent charges without your knowledge. Identity theft is not that hard to do, regrettably. I am concerned that Rakuten may be a gateway to getting names, addresses, e-mails and credit card information. The rest of sensitive information can come from other sources.

I could be wrong, however, but I am writing to keep people aware.

nismo13GTiR 05-13-2013 04:23 PM

Quote:

Originally Posted by subpar101 (Post 59431840)
You might be able to obtain sensitive information from a credit report. Other information can be harvested from the web.

All I am saying is that once a 'live' credit card number is found, the criminals can harvest sufficient information to facilitate a change of address, have a new credit card forwarded to that new address and make fraudulent charges without your knowledge. Identity theft is not that hard to do, regrettably. I am concerned that Rakuten may be a gateway to getting names, addresses, e-mails and credit card information. The rest of sensitive information can come from other sources.

I could be wrong, however, but I am writing to keep people aware.

Completely agree. Of the charges that were fraudulently posted to my account included the following:

04/19/2013 INF*PEOPLESMART.COM 888-455-2792 NE Other $7.95
04/19/2013 INF*PEOPLESMART.COM 888-455-2792 NE Other $0.95

A quick Google search comes up with this website:
http://www.peoplesmart.com/

Apparently a background reporting company.

haggle_master 05-13-2013 04:55 PM

adding to this thread. cancelled my discover two weeks ago after two fraudulent charges. this card was on file with rakuten. my chase card just got a fraud charge today too. once again...rakuten recorded the credit info (including the 3 digit code) because payments screen is pretty much automatic now.

freaking hell...I hate this.

mailfrommiami 05-13-2013 06:02 PM

Placed 2 orders with them tonight but in light of this thread I've already gone ahead and cancelled my card in advance. Not gonna deal with fraudulent charges later, easier to get a replacement. Thanks for the heads up

Honeyarjun 05-13-2013 06:06 PM

Is paypal okay to use with this company ? Are they posting fraud charges in your paypal account too?

XReflection 05-13-2013 07:37 PM

Quote:

Originally Posted by Honeyarjun (Post 59433736)
Is paypal okay to use with this company ? Are they posting fraud charges in your paypal account too?

My understanding is that paypal will be completely fine. The fraud seems to be occurring at the level of Rakuten's order processing company. Paypal won't reveal your payment information so it should be completely safe.

village idiot 05-13-2013 08:10 PM

Dear Rakuten_Staff,

The first post in this thread lists nearly 100 users with similar complaints, including myself (that's just the ones that complained on slickdeals.)

This problem has been apparently quite acute for several weeks, with indications that there have been problems for much longer - the company must have been aware. Is there any explanation yet?

At least one report of contact to rakuten.com customer service resulted in a canned response that was not relevant to the problem at hand. If you are indeed gathering information currently, what is the best way for affected customers to communicate?

Quote:

Originally Posted by Rakuten_Staff (Post 59431386)
Dear rrmoore,

I really appreciate your response and the information provided thus far. Additionally, I am very sorry that you've been personally effected by credit card fraud.

We value our customers loyalty and its concerning to us when they feel that they're shopping experience both during and post event has been less than satisfactory.

Based on your and other customers feedback, we are gathering information and looking into the situation and the order details our customer are providing allow us
to systematically research the concerns.

We would be greatly appreciated your support and assistance.

Nick Thompson
Director, Customer Experience


azisme 05-13-2013 08:37 PM

Quote:

Originally Posted by village idiot (Post 59435586)
Dear Rakuten_Staff,

The first post in this thread lists nearly 100 users with similar complaints, including myself (that's just the ones that complained on slickdeals.)

This problem has been apparently quite acute for several weeks, with indications that there have been problems for much longer - the company must have been aware. Is there any explanation yet?

At least one report of contact to rakuten.com customer service resulted in a canned response that was not relevant to the problem at hand. If you are indeed gathering information currently, what is the best way for affected customers to communicate?

I used my heavily used AMEX card for a purchase on Rakuten on 3/13/13. I found a fraudulent airfare charge on the same card on 3/27/13. The charge was around $1000 for Delta airlines with a passenger name listed as Roman Perez with a 6/2 departure.

ek9cv5 05-13-2013 09:06 PM

Wow this is getting out of hand. Seems the super points are lures to keep you in also. I wonder why I cannot use my super points with paypal i wonder...

daniel32 05-13-2013 09:12 PM

Quote:

Originally Posted by village idiot (Post 59435586)
Dear Rakuten_Staff,

The first post in this thread lists nearly 100 users with similar complaints, including myself (that's just the ones that complained on slickdeals.)

This problem has been apparently quite acute for several weeks, with indications that there have been problems for much longer - the company must have been aware. Is there any explanation yet?

At least one report of contact to rakuten.com customer service resulted in a canned response that was not relevant to the problem at hand. If you are indeed gathering information currently, what is the best way for affected customers to communicate?

noobie (director) at rakuten probably isn't getting enough profit to justify his million dollar salary/benefits. Needs another funding source.

Quote:

Originally Posted by ek9cv5 (Post 59436478)
Wow this is getting out of hand. Seems the super points are lures to keep you in also. I wonder why I cannot use my super points with paypal i wonder...

It seemed odd for before as well when they offered like 5x (10x as well i think) on their store and you couldn't pay with paypal. Now I guess we know why....

Seylerc 05-14-2013 01:03 AM

Made a purchase from Rakuten with no problems yet, but this thread sure has me worried. I will keep a closer eye and don't expect to ever use a CC there again. Only PayPal for them now.

tda388 05-14-2013 05:31 AM

Just got a call from amex. Apparently I'm buying furniture in Nebraska in my sleep... Only recent charge other than a gas station was Rakuten...grrr...

68droptop 05-14-2013 05:32 AM

I just found this thread and need to add that I was compromised as well. I got a phone call from my credit card company the other day saying that I had a whole bunch of charges from Proflowers and FTD and that my account was locked. (50+ charges)

I have not heard about this before so unfortunately I have made other charges to other credit card since then. I will need to keep a close eye out on this other credit card that I used.

if Rakuten is truly responsible for this I will never make another purchase from them again. I need to note that I have made almost $10,000 worth the purchase from Rakuten over the past several months.

scotthall3411 05-14-2013 06:58 AM

Quote:

Originally Posted by 68droptop (Post 59439938)
I just found this thread and need to add that I was compromised as well. I got a phone call from my credit card company the other day saying that I had a whole bunch of charges from Proflowers and FTD and that my account was locked. (50+ charges)

I have not heard about this before so unfortunately I have made other charges to other credit card since then. I will need to keep a close eye out on this other credit card that I used.

if Rakuten is truly responsible for this I will never make another purchase from them again. I need to note that I have made almost $10,000 worth the purchase from Rakuten over the past several months.

I just checked my statement after reading this thread and found a 104.95 purchase from
"CHAMMPS HQ" in Wichita Kansas. It was manually keyed and I've never been there.

Apparently they have a restaurant? Thanks to this thread I caught it, otherwise I might not have. I checked every transaction since I bought a stupid dehumidifier from them with their new customer coupon code. Each one seems to belong to me except for that one.

Not a bad deal for them, you save 20 bucks and they steal hundreds from you.

Argantes 05-14-2013 07:11 AM

I sent an email to Rakuten after my initial post yesterday with a link to this site. So that is why they are now posting on this site.

Here is my communication with them.

Me

Hi Rakuten,

Everytime I have placed an order on your site several days later I receive fraudulent charges on my credit card. The first time it happened I didn't think much of it, but when I received my new CC and purchased from Rakuten, two days later I had a $2600 hotel charge on my card.

The third new CC I got, after purchasing on Rakuten, I had several charges from overseas merchants I did not make.

I don't know if your company is trying to be honorable, but if you are, you really need your fraud department to monitor your employees processing orders.

You can read this thread on slickdeals, with many people reporting fraud after using Rakuten.

http://slickdeals.net/f/6018544-Rakuten-Buy-com-Fraudulent-Use-of-Credit-Card-Info-within-Company-More-than-46-SD-users-who-made-recent-purchases?page=1

I really wanted to keep using Rauten because of the super points incentive, but I cant risk it anymore and will have to take my business elsewhere.

Rakutens response

"Hello Aaron,

Thank you for contacting Rakuten.com Shopping, in regard to unauthorized charges on your credit card.

I am very sorry to hear you had fraudulent charges on your credit card after placing an order with Rakuten.

At Rakuten, all information is secured utilizing the latest 128-bit encryption technology in all areas of our site that asks you for any personal information. To know if the page is secure, you can look for the secure lock icon in the status bar of any page that asks for private information. As long as it is displayed, your information is being transmitted securely, additionally we do not process orders over the phone for security reasons.

Please let us know if there is anything else we can do to help you."

Me

"You say that the site is secure using 128 bit encryption on all areas of the site that "asks" for private info, but what about areas that "store or send" private info? What happens to my credit card info after I enter it in the site? How does a vendor receive payment? Does Rakuten have to submit my credit card info to the vendor selling the item?"

Rakuten

"Thank you for contacting Rakuten.com Shopping, in regard to how we store your credit card information.

Rakuten has your safety and security in mind when making a purchase at Rakuten. Rakuten will charge your method of payment directly through your Rakuten Account and will not pass along any payment information to the seller to ensure your payment information is safe.

Additionally Rakuten.com Shopping does not provide any customer payment information to its merchants. Instead, Rakuten.com Shopping's order payments are made weekly via ACH transfer. As a result, all Rakuten.com Shopping Merchants are required to have a valid United States bank account that will accept these payments.

Please let us know if there is anything else we can do to help you."

End


Somehow their 128 bit encryption is being intercepted before it is encrypted or its not being encrypted at all on some level, or they are able to make purchases using stored info somehow.

I believe some people have not been affected because of chance. It may be a handful of order processing personal that are doing this and you have just been lucky.

SlickEnough 05-14-2013 07:33 AM

Yesterday, I made a purchase with " Foscam Digital Technologies LLC " as the seller on Rakuten using Amex card but what I find disturbing is the contact email for the seller is "movarocosmetics@gmail.com" Something does not pass the 1st pass smell test?

This is the thread that started my uncomfortable journey http://slickdeals.net/f/6025670-Foscam-FI8910W-Wireless-Wired-Pan-Tilt-IP-Network-Camera-with-IR-Cut-Filter-for-True-Color-57-until-4pm-PDT?p=59441636#post59441636

Diamonique 05-14-2013 08:01 AM

Has anyone who purchased from BuyDig through Rakuten had this happen?

Link2999 05-14-2013 08:02 AM

I also got the pre-scripted response about 128 bit encryption after I asked Rakuten to check into it. That was a couple of weeks ago now and they still haven't issued any kind of statements and continue letting others be compromised.

njeral 05-14-2013 09:47 AM

Quote:

Originally Posted by Argantes (Post 59441998)
Somehow their 128 bit encryption is being intercepted before it is encrypted or its not being encrypted at all on some level, or they are able to make purchases using stored info somehow.

That 128-bit encryption stuff refers only to the connection between your browser and Rakuten's web server, such that you'd be safe from eavesdropping while surfing an open wifi hotspot. Most likely, once the data reaches Rakuten, they probably just store everything unencrypted in their database. Either someone has hacked the database, or a Rakuten insider is pulling and selling the data.

It's sad that Rakuten is not taking this stuff seriously and is just giving out irrelevant BS replies about basic web encryption. Maybe it's time to write to Consumerist [consumerist.com] to get some media attention on this stuff. Or, at the least, anyone affected should file a report: http://www.ic3.gov/complaint/ and/or https://www.ftccomplaintassistant.gov/ The threat of government scrutiny can be very persuasive in getting a company to do the right thing.

victoras 05-14-2013 10:13 AM

Quote:

Originally Posted by Diamonique (Post 59443096)
Has anyone who purchased from BuyDig through Rakuten had this happen?

Yes...

rrmoore 05-14-2013 10:13 AM

Absolutely correct! Could you image a bank taking that attitude? (Ah shucks, you have a 128 browser, can't be our fault; case closed.) Could you image Amazon or Newegg taking a similar response?

The reality is that it IS happening, regardless of anything else. Absolute conclusions have been made by many of the 80+ respondents here that it INDEED was a direct result of their Rakuten order(s).

All customer orders at Rakuten are not having their credit card accounts compromised, only a group of them. And if this group of 80+ SlickDeal users represent only 1 out of 20 orders at Rakuten, that tells me that (at least) 1,600 credit card accounts have been compromised. Most will simply respond by disputing those strange charges.

Although only a few orders out of the vast quantity of orders that get processed by Rakuten each day have had stolen credit card account details (1,600+), the fraudulent attackers are very professional. They've used the credit card accounts for generating credit reports, for searching identity databases, etc.

Quote:

Originally Posted by Argantes (Post 59441998)
Somehow their 128 bit encryption is being intercepted before it is encrypted or its not being encrypted at all on some level, or they are able to make purchases using stored info somehow.

I believe some people have not been affected because of chance. It may be a handful of order processing personal that are doing this and you have just been lucky.


wjc 05-14-2013 10:57 AM

Thankfully, read this thread. Several months ago, my AMEX was compromised (ticket to Mumbai). Was detected by company's fraud department thankfully. Checked my Quicken and noticed I made purchase at Rakuten several weeks before. Is stuff like this reportable to BBB or at least can we point them to this thread?

rrmoore 05-14-2013 11:10 AM

Quote from "Will" (Apr 22, 2013 at 10:13 pm) from: http://www.the-digital-reader.com...ZJ6sxHn81I
"Also had my CC stolen after using Rakuten. Rakuten employees asked me to fax my driver license and credit card prior to charging the item. I felt that it’s not wise to fax the DL. Fortunately, I didn’t, otherwise all my info may have been stolen as well. I’m not sure if this asking DL online practice is legal or not. But really, Rakuten needs to investigate their employees."

Quote from "Kujira" (Apr. 29, 2013 @ 9:08p) at another deal site: "I have a bad experience with this store. 2 weeks ago, I placed an order for an external HDD. After the 2nd day I bought it, someone located in IN stolen $1085 from my credit card. I did not use my card at other stores during that period. There are some victims in this thread as well."

nyarrow 05-14-2013 12:36 PM

Add me as yet another probable Rakuten CC fraud victim. Made a purchase about 3 weeks ago (one of their "marketplace" discounts), and got a call yesterday from AMEX that there was a nearly $4k charge at O'Riley books... They stopped that one - and shipped a new card.

The lady at AMEX seemed to know what was going on - she didn't say, but she asked ONLY about my recent online transactions - not my in-person transactions...

The deals on Rakuten are tempting, but no more CC purchases there for me until they sort out this issue...

dark-star 05-14-2013 01:10 PM

Given the amount I order from Buy/Rakuten, I would have expected to have been hit by now... but so far, so good. I had a couple cards stored that I have since deleted after reading this thread. The only thing that's happened to me recently fraud-wise, was that my walmart.com account was hacked into and the thief emailed themselves a couple of $200 e-gift cards. I also removed any stored cards after the fact, and wally was able to cancel one of the cards before it was used. Walmart does not require a CVV to process an order on stored cards, which is monumentally stupid. I guess the lesson here is not to store cards, and best to employ one-time-use virtual cards whenever possible. The kicker is that these people know they are unlikely to be caught.

68droptop 05-14-2013 02:11 PM

It may sound silly, but I am probably more ticked about the fact that I just got this credit card number down in memory and now I have to start all over again. That and I have to remember all of the auto-pay items I had so I can update them.

My replacement card just arrived and for some dumb-ass reason, they have this one expiring in November of this year. So in 6 months, it's likely another number will be provided.

aerofreaky11 05-14-2013 04:05 PM

I had CC fraud after a purchase. They hit my card for $700 or so at Sears.com and $1100 or something on Zappos.com The charges were authorized, but didn't stick. I happened to see them quickly after this happened and alerted my CC company. And to think I thought the fraud was due to using a pay at the pump at a shady gas station in Mass...

mustsav3 05-14-2013 04:18 PM

My American Express was used for a fraudulent order on 5/2/13; I received an email from AmEx and immediately called them and cancelled my card and got a replacement; Just saw this thread and finally made the connection. I used the same AmEx on a order on 3/22/13 and the CC info was saved to my Rakuten Account.
Fraudulent Charge:
Transaction Date: 05/02/13
Merchant: FRED PERRY LIMITED
Amount: 247.00
Currency: UKL

tprevett 05-14-2013 04:38 PM

1 Attachment(s)
Really, now they are going to spam me based on my sickdeals post?

Attachment 1987500

DavidandDenise 05-14-2013 05:50 PM

Is there a prize for the most fraudulent charges? I had over $12,000 in charges to a bunch of conservative think tank "charity" groups. Weird stuff.

rrmoore 05-14-2013 07:24 PM

Quote:

Originally Posted by tprevett (Post 59455498)
Really, now they are going to spam me based on my sickdeals post?

Attachment 1987500

I'm so curious. Was that someone trying to be 'funny' at Rakuten or just an automated response to a specific comment within a Rakuten product purchase that you made.

Wow. That's absolutely incredible.

I have a feeling that Rakuten is actually a fairly reputable financial company in Japan, but the malicious ongoing leak within their Buy.com division's client database (realized by some customers, not all) could potentially work against their goals.

tprevett 05-14-2013 08:19 PM

Quote:

Originally Posted by tprevett (Post 59455498)
Really, now they are going to spam me based on my sickdeals post?

Attachment 1987500

Just an FYI.. My attachment was not a joke and was a screenshot of an email I got from Rakuten at about 7:30 ths evening... And was also the first advertisement email I ever got from the company.

yuchar168 05-14-2013 08:30 PM

Quote:

Originally Posted by tprevett (Post 59458866)
Just an FYI.. My attachment was not a joke and was a screenshot of an email I got from Rakuten at about 7:30 ths evening... And was also the first advertisement email I ever got from the company.

I just got a call from Chase fraud prevention - someone used my credit card number and placed on order with Dell for $3,100 and a pre-authorization with Netflix. My purchase at Rakuten was on 4/30.

singal3 05-14-2013 08:39 PM

Just got called by chase for a 21k charge at some camera company.

steveliv 05-15-2013 04:45 AM

Quote:

Originally Posted by 68droptop (Post 59452846)
My replacement card just arrived and for some dumb-ass reason, they have this one expiring in November of this year. So in 6 months, it's likely another number will be provided.

Credit card companies only change card numbers when the card is replaced due to being stolen or for fraudulent activity. If you card is expiring and they send a new one, it will have the same number as the one it is replacing.

ceelove 05-15-2013 04:51 AM

Add me to the list. Made a couple purchases at rakuten.com recently, and just received a call from Chase fraud prevention for a $2400 charge at Home Depot from Maryland.

atari 05-15-2013 04:54 AM

not sure if it's related, but I had made a Rakuten.com purchase in Feb 2013 and about a month later I had fraudulent charges on my debit card

adonyc 05-15-2013 05:05 AM

I used last time my Sony CC on 4/15/13 to purchase SD cards from Rakuten/Buy.com. Last week I logged to my CC account to find fraud charge from best buy. Someone used my CC to buy smartphone online and schedule it for store pick up. I was able to cancel order and my bank reissued me a new CC.
In last 3 months used CC online for 5 web site Amazon, Best buy, B &H, Go daddy and Rakuten as last one.
Please add me on the list.

dirtmaster 05-15-2013 05:10 AM

Had 2 cards with charges that i used on rakuten. One for a flower company for $180 and one for frys electronics for $500. so this is where it came from, ive never had fraud in the 10 years of credit card use.

scotthall3411 05-15-2013 05:40 AM

Quote:

Originally Posted by dirtmaster (Post 59463312)
Had 2 cards with charges that i used on rakuten. One for a flower company for $180 and one for frys electronics for $500. so this is where it came from, ive never had fraud in the 10 years of credit card use.

I wonder if you mind saying how much you spent at rakuten? I spent $185 and the fraud charge was 104.95. I wonder if the fraudulent charges are roughly the same as the amount of $$ spent and that is how they are gauging people's credit limits?

I'm also trying to figure out what other sites I use the same password for. I'm pretty good about mixing up my pw's but I do use that one for several retail sites.

lds322 05-15-2013 06:09 AM

Quote:

Originally Posted by scotthall3411 (Post 59463674)
I wonder if you mind saying how much you spent at rakuten?

I spent around $30 and the charge was for almost $300. What's strange in my case is that someone a couple towns away from me purchased an item on ebay. The seller used my card and billing info to ship the item directly from Macy's. It was so local to me - I went and filed a police report. I got the ebay story from the officer. Now I'm wondering if I should pass this info along to him or if that would just be a waste of time. Rakuten was the first purchase on my brand new Amex.

k2000 05-15-2013 06:32 AM

I wonder the fraud charges were in-store or online ? If the thefts can use the CC information to produce physical credit card, they must be professional ?

FlyingNun 05-15-2013 06:35 AM

I would like to add myself to this list. I purchase from rakuten on 4.24 and fraudlent charges started showing up on 5/1.

CBdelta 05-15-2013 06:59 AM

Same here, bought ~$50 with a coupon on 5/13, ~1000$ of Fraud charges showed up on 5/14...

dirtmaster 05-15-2013 07:18 AM

Quote:

Originally Posted by scotthall3411 (Post 59463674)
I wonder if you mind saying how much you spent at rakuten? I spent $185 and the fraud charge was 104.95. I wonder if the fraudulent charges are roughly the same as the amount of $$ spent and that is how they are gauging people's credit limits?

I'm also trying to figure out what other sites I use the same password for. I'm pretty good about mixing up my pw's but I do use that one for several retail sites.

I spent 170 on one card and 1349 on another.

sindeko 05-15-2013 07:20 AM

Just saw this thread. I made a purchase on 3/9 of around $50 on Rakuten, got hit with two unauthorized charges from Europe around 3/28 for $700. I've had my card at least five years and it was the first set of unauthorized charges on the account. It was also the first time ordering from Rakuten.

rexb 05-15-2013 07:37 AM

add me to the list. I made purchases early April and and earlier in the year. I had 2 CC with same VISA company that i have to shutdown and request a new one..sshh...i stopped using that card and nice to know it was Rakutten.

peteh555 05-15-2013 08:04 AM

They got me too. Made purchase on 3/20 and fraud report came about a month later.

Rakuten_Staff 05-15-2013 08:54 AM

Quote:

Originally Posted by village idiot (Post 59435586)
Dear Rakuten_Staff,

The first post in this thread lists nearly 100 users with similar complaints, including myself (that's just the ones that complained on slickdeals.)

This problem has been apparently quite acute for several weeks, with indications that there have been problems for much longer - the company must have been aware. Is there any explanation yet?

At least one report of contact to rakuten.com customer service resulted in a canned response that was not relevant to the problem at hand. If you are indeed gathering information currently, what is the best way for affected customers to communicate?

Hello village idiot,

I appreciate your response and the information you provided.

If you or anyone can provide any information regarding this situation please contact me directly at 877-880-1030 EXT 2095.

We would appreciate your support as well as the entire community's.

Nick Thompson

jmgjj 05-15-2013 09:21 AM

What's the point to keep asking people calling you? You SHOULD post up a solution to fix the hole, not trying to solve the problem case by case.

I just got a call from citi that my newly replacement card (due to the same problem here) got hacked again. BUY.COM is the only online site that I used this card to place order. What a shame to your so called secured system.

Quote:

Originally Posted by Rakuten_Staff (Post 59467942)
Hello village idiot,

I appreciate your response and the information you provided.

If you or anyone can provide any information regarding this situation please contact me directly at 877-880-1030 EXT 2095.

We would appreciate your support as well as the entire community's.

Nick Thompson


Diamonique 05-15-2013 09:29 AM

This is pure insanity. We have Rakuten employees on here begging people to call and provide information to them and they are not saying anything in regards to what they are doing to try and make their site SAFER in the mean time.

So what goes on when you call this guy who's been posting here from Rakuten?

mienime2488 05-15-2013 09:58 AM

Quote:

Originally Posted by tprevett (Post 59458866)
Just an FYI.. My attachment was not a joke and was a screenshot of an email I got from Rakuten at about 7:30 ths evening... And was also the first advertisement email I ever got from the company.

I don't think he was saying you were making a joke.

He was directing the bad humor at Rakuten. :)

Argantes 05-15-2013 09:58 AM

Quote:

Originally Posted by Diamonique (Post 59468894)
This is pure insanity. We have Rakuten employees on here begging people to call and provide information to them and they are not saying anything in regards to what they are doing to try and make their site SAFER in the mean time.

So what goes on when you call this guy who's been posting here from Rakuten?

You get an Asian man who barely speaks English, who's name is "Nick Thompson" lol

Is it safe to assume the person posting as "Rakuten_Staff" is trolling?

sumo28 05-15-2013 10:03 AM

wow i will be more careful buying from Rakuten in the future... I ordered a few western digital portable drives in the past and chase called me up twice asking to confirm purchases from rakuten. now i know why.

Amaylin 05-15-2013 10:32 AM

I don't shop at Walmart. I just received this message for my platinum card.


Fraud Protection Alert

Please log into your account at AmericanExpress.com or call us at 1-800-824-9289.

For Your Security:


Dear XXXXXXXXXXX,



For your security, we regularly monitor accounts for possible fraudulent activity. Please review the attempted charge below which occurred within minutes of the timestamp of this message.

Transaction Date: 05/15/13

Merchant: WAL MART COM

Amount: 445.74

Currency: USD

Case Number: 799XX



Please log on to your account at AmericanExpress.com to verify this attempted charge. You can also call us using the number on the back of your Card or American Express Account Security directly at 1-800-824-9289. You should have your American Express Card handy when you call.


Some transactions are pre-authorized before the final sale. These can include purchases made at gas stations, hotels, and car rental merchants. Please note the amount shown above may not reflect the exact amount of your final transaction.

If we've already spoken to you about this matter, please disregard this message. No further action is required.


Thank you for your Cardmembership.


Sincerely,

American Express Account Security
Fraud Prevention Network

Argantes 05-15-2013 10:45 AM

I also use AMEX

rrmoore 05-15-2013 10:47 AM

Quote:

Originally Posted by tprevett (Post 59458866)
Just an FYI.. My attachment was not a joke and was a screenshot of an email I got from Rakuten at about 7:30 ths evening... And was also the first advertisement email I ever got from the company.

That's absolutely disgusting behavior from Rakuten /Buy.com internal staff. To deliberately poke fun at you for publicly sharing with others the personal attack on your financial security, based on their neglect, is shameful behavior. Save that e-mail. They're setting themselves up for a nice lawsuit down the road. I think it's definitely time for the Japanese parent company to see the goings on within their Buy.com division.

(For those of you who haven't seen the close-up attachment that he received from Rakuten, please click on it for a close-up. Again, the SD user said he didn't not make any comments within a product purchase regarding his security breach -- and yet received such a 'recommendation' from Rakuten /Buy.com. Please view it so you know what we're talking about.)

Argantes 05-15-2013 10:51 AM

Quote:

Originally Posted by rrmoore (Post 59470852)
That's absolutely disgusting behavior from Rakuten /Buy.com internal staff. To deliberately poke fun at you for publicly sharing with others the personal attack on your financial security, based on their neglect, is shameful behavior. Save that e-mail. They're setting themselves up for a nice lawsuit down the road. I think it's definitely time for the Japanese parent company to see the goings on within their Buy.com division.

(For those of you who haven't seen the close-up attachment that he received from Rakuten, please click on it for a close-up. Again, the SD user said he didn't not make any comments within a product purchase regarding his security breach -- and yet received such a 'recommendation' from Rakuten /Buy.com. Please view it so you know what we're talking about.)

The funny thing is that yesterday I searched for Credit Card Fraud on Rakuten.com and I saw the book in that picture.

Search today, and that item does not show up anymore...

DMUE 05-15-2013 10:56 AM

I thought there was no way that the fraud was coming from them. However, I just got a fraud alert where someone tried putting over $2,000 in charges on a card that recently has only been used on Paypal, Rakuten, and a recurring Comcast bill. After looking at this thread I am going to say the problem is Rakuten. What the hell is going on over there? I am reporting them immediately.

tortose 05-15-2013 11:01 AM

Please add me to . My cc was canceled yesterday for that the information was exposed through rakuten.com

daniel32 05-15-2013 11:12 AM

Quote:

Originally Posted by Rakuten_Staff (Post 59467942)
Hello village idiot,

I appreciate your response and the information you provided.

If you or anyone can provide any information regarding this situation please contact me directly at 877-880-1030 EXT 2095.

We would appreciate your support as well as the entire community's.

Nick Thompson

What more do you want? 100s of people got their credit card stolen on your site.

Argantes 05-15-2013 11:54 AM

I just called into Rakuten and spoke to Teresa in the fraud department. The conversation started off with her acting a little snobbish, but as it progressed she was polite.

One funny thing that happened is that she had the gall to ask me for my credit card number to look up my account lol. Since I no longer have the compromised CC's I was unable to provide that info, after which she was able to look up my account by my name and address.

Anyways, she said that they are aware of this issue and are investigating it. I asked for Nick Thompson and he was not at his desk, but he is supposed to be calling me back.

DavidandDenise 05-15-2013 12:04 PM

I had a bizarre voice mail from an Asian women who spoke broken English to the point that I couldn't understand most of it. The number traced to Japan; I can only guess that it was somehow related to this whole fiasco.

Argantes 05-15-2013 12:06 PM

I emailed the Japanese headquarters for Rakuten.com in hopes of reaching "Hiroshi Mikitani" ears. I doubt he gets involved in matters like these, but he should know what is going on.

rrmoore 05-15-2013 12:11 PM

Quote:

Originally Posted by DavidandDenise (Post 59473082)
I had a bizarre voice mail from an Asian women who spoke broken English to the point that I couldn't understand most of it. The number traced to Japan; I can only guess that it was somehow related to this whole fiasco.

Outstanding news!

(Perhaps you might want to do a caller ID telephone number search online first before giving her too many personal details. Opps, I think you already did that. Perhaps ask her to e-mail you too (as a verification that she's from the corporate office) and for later follow-up by you personally. After all, they can even spoof caller ID too these days. I'm sure she's probably legitimate but these hackers are very good at their job. They'd love to get just a little more info about each of us affected users.)

mirai 05-15-2013 12:13 PM

Count me in. Someone tried to book a hotel (GRGIAN HOTEL) using my card. It was a non-US currency transaction. I used this card a few weeks ago on Rakuten.

never got fraud on my cards before.

Cscottrun 05-15-2013 12:38 PM

Im curious how this has not become a bigger story already? I never purchased anything from Rakuten, but I would be reporting this to every major news outlet, just for the publicity. Things get resolved quicker when they are placed in the public spot light. Buy.com was a popular website, I am very surprised about what has occurred.

rrmoore 05-15-2013 12:52 PM

Quote:

Originally Posted by Cscottrun (Post 59474112)
Im curious how this has not become a bigger story already? I never purchased anything from Rakuten, but I would be reporting this to every major news outlet, just for the publicity. Things get resolved quicker when they are placed in the public spot light. Buy.com was a popular website, I am very surprised about what has occurred.

I absolutely agree with you! This has been a direct assault on several thousand American credit card accounts and potentially even their credit reports (see *1). And the merchant (Rakuten's Buy.com division) has been enabling this continually (ignoring the blatant obvious security leak to credit card holders).

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
*1 - If perhaps 1 out of 20 Rakuten recent orders have come from one of the affected 106 SD users, that leaves more than 2,100 other credit card holders with the false belief that it was probably something they did wrong personally, or perhaps it was one of those other little gas shops that they visited. They might just dispute those charges and do NOTHING ELSE.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
A side note: "Google Trusted Store"
Does everyone know what it actually means? It actually doesn't have anything to do with having trust in the ability of the company to protect your data. Absolutely nothing to do with it!

The Protection Google Offers (Source: http://www.google.com/trustedstores/)
When You buy an item covered by the Program from a qualifying Merchant, and the Merchant fails to remedy any of the eligible problems listed in this section, Google will assist You in resolving the problem and/or provide You a full refund, equal to the original item price plus shipping and tax, subject to the refund limitations and processes described in these terms. Please consult the Program help center for more information on how Google protects purchases covered by the Program and other Program policies. Eligible problems include each of the following:
•You fail to receive the correct item
•Your item is not in the promised condition
•You are billed an incorrect amount
•Your item is not shipped in a timely manner
•The Merchant does not honor their return policies

For the avoidance of doubt, protection offered by Google as part of the Program is not:
A protection against identity theft or credit card theft — Your protection is limited to the item You purchased as described above.

(Perhaps that should be called "The Rakuten Clause".)

Google, you're a great company but you gave this service the WRONG NAME. It should have been called "GOOGLE PURCHASE PROTECTION" and not "Google Trusted Store". You're insuring the purchase and NOT the entire interaction with the store.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Another side note: "SlickDeals"
THANK YOU SLICKDEALS FOR BEING THE ONLY DEALS SITE WHO IS ALLOWING THIS SIGNIFICANT CUSTOMER SERVICE ISSUE TO BE TALLIED. Most SlickDeals Users still won't become aware of it until it's too late, because it appears on the 2nd or 3rd page of a search of "Rakuten". I guess that's an ongoing win for Rakuten's Buy.com.

Argantes 05-15-2013 12:54 PM

One thing I didn't think to ask everyone who has been affected, is "did you get an email from someone at Rakuten asking for a picture of your card and drivers license?"

This is the first online vendor that I was ever asked to do that. I did send them to them because my order was on hold until then...

rrmoore 05-15-2013 01:23 PM

1 Attachment(s)
Hiroshi Mikitani (Chairman & CEO) may indeed be a good contact too. His English must be pretty good as he's the Co-Key Note Speaker next month in Chicago (with Al Gore). No doubt, it's to talk about the success of his Buy.com division. If he would get wind of the magnitude of the problem, I have a feeling he'd want to look into it.

68droptop 05-15-2013 01:34 PM

Quote:

Originally Posted by Argantes (Post 59474598)
One thing I didn't think to ask everyone who has been affected, is "did you get an email from someone at Rakuten asking for a picture of your card and drivers license?"

This is the first online vendor that I was ever asked to do that. I did send them to them because my order was on hold until then...

You better lock down your credit.

You should NEVER EVER send that kind of information to ANYONE, unless you are specifically filing for something big, in person. Auto loans, mortgages, etc.

mirai 05-15-2013 01:34 PM

Quote:

Originally Posted by Argantes (Post 59474598)
One thing I didn't think to ask everyone who has been affected, is "did you get an email from someone at Rakuten asking for a picture of your card and drivers license?"

This is the first online vendor that I was ever asked to do that. I did send them to them because my order was on hold until then...

no. Have you ordered from a 3rd party seller or from the seller buy.com? Or are you selling stuff on rakuten?

ilya980 05-15-2013 01:49 PM

Apparently, buy.com (Rakuten) has a history of credit card fraud. There are complaints going back to 2005.
Employee arrested for leaking personal info: http://www.mail-archive.com/isn@a...04873.html
Complaints from 2009: http://forum.gaijinpot.com/showth...rd-numbers
I think the company must stand behind their privacy policy and not try to resolve these cases one by one. Otherwise, threads like this will cause a lot of damage to them (I would not buy from them if I saw this thread). They are also setting themselves up for a class-action lawsuit.

mirai 05-15-2013 01:55 PM

Quote:

Originally Posted by ilya980 (Post 59475972)
Apparently, buy.com (Rakuten) has a history of credit card fraud. There are complaints going back to 2005.
Employee arrested for leaking personal info: http://www.mail-archive.com/isn@a...04873.html
Complaints from 2009: http://forum.gaijinpot.com/showth...rd-numbers
I think the company must stand behind their privacy policy and not try to resolve these cases one by one. Otherwise, threads like this will cause a lot of damage to them (I would not buy from them if I saw this thread). They are also setting themselves up for a class-action lawsuit.

just to clarify, those were from the Japanese rakuten, not the former buy.com.

rakuten took over buy.com in may 2010 I think.

Argantes 05-15-2013 01:56 PM

1 Attachment(s)
Quote:

Originally Posted by mirai (Post 59475586)
no. Have you ordered from a 3rd party seller or from the seller buy.com? Or are you selling stuff on rakuten?

Nope not selling on it.

The very first order I ever placed on Rakuten was for over $1000 and I was shipping to a different address then the billing one, so they placed my order on hold and would not finish processing the order until I submitted a form that contained billing info, copy of DL and CC.

Once I submitted this info my order was shipped.

Here is the form that was sent to me.

subpar101 05-15-2013 02:16 PM

Rakuten will never publicly admit fault for leaking sensitive financial information, with the leaks either arising from insiders within the company or from having hackers compromise their chain of security. The financial blowback will simply be too high, especially for their shareholders.

Having read through this growing thread, I don't trust them at all to come clean about what has happened. They will try to move along and continue business as usual.

I also cannot imagine the total number of people who have been or will be affected by the security breach. The sample size here at Slickdeals is merely a tiny, tiny fraction of the overall amount of credit card fraud committed via Rakuten.com. This thread is very easy to miss and regrettably will only be found if you stumble upon it buried in the Slickdeals forum.

Many more victims will be coming forward in the coming weeks to months as criminals decide to time their purchases accordingly.

I'm very curious as to where our information is being sold/transmitted.... Some information has been used to commit fraud domestically, where others have had their information distributed overseas. The FBI should set up a sting operation to arrest the people who were brazen enough to have a purchase set for BestBuy in-store pick-up, for example! Or how about the airline ticket purchased with a stolen credit card?

thoror 05-15-2013 02:37 PM

I just found some unauthorized transactions posted on my discover card account. Called their fraud department, and the first question they asked was, have you purchased anything at Rakuten?
It seems discover knows of this problem, and I believe they will be actively working with or demanding a solution from Rakuten.

I found this thread after searching for rakuten and credit card fraud.

njeral 05-15-2013 02:59 PM

Oh, the irony...
 
Rakuten just signed up for a fraud prevention service to protect the company from incoming fraudulent credit transactions, yet Rakuten itself is the one leaking out thousands of credit card numbers for fraudsters to use at other merchants!

ReD Provides Fraud Prevention for Rakuten.com Shopping:
http://www.internetretailer.com/2...m-shopping
http://www.redworldwide.com/newsr...-agreement

I suppose this is one way of dealing with the problem... Don't fix the leak, but hire an external company to protect Rakuten from itself.

ilya980 05-15-2013 03:06 PM

Quote:

Originally Posted by mirai (Post 59476174)
just to clarify, those were from the Japanese rakuten, not the former buy.com.

rakuten took over buy.com in may 2010 I think.

yes, you are correct. thanks. Still, buy.com is owned by Japanese rakuten now, and Japanese rakuten has a record.

mirai 05-15-2013 04:42 PM

Quote:

Originally Posted by subpar101 (Post 59476680)
Rakuten will never publicly admit fault for leaking sensitive financial information, with the leaks either arising from insiders within the company or from having hackers compromise their chain of security. The financial blowback will simply be too high, especially for their shareholders.

Having read through this growing thread, I don't trust them at all to come clean about what has happened. They will try to move along and continue business as usual.

I also cannot imagine the total number of people who have been or will be affected by the security breach. The sample size here at Slickdeals is merely a tiny, tiny fraction of the overall amount of credit card fraud committed via Rakuten.com. This thread is very easy to miss and regrettably will only be found if you stumble upon it buried in the Slickdeals forum.

Many more victims will be coming forward in the coming weeks to months as criminals decide to time their purchases accordingly.

I'm very curious as to where our information is being sold/transmitted.... Some information has been used to commit fraud domestically, where others have had their information distributed overseas. The FBI should set up a sting operation to arrest the people who were brazen enough to have a purchase set for BestBuy in-store pick-up, for example! Or how about the airline ticket purchased with a stolen credit card?

I'm thinking maybe rakuten was getting hacked.

as for where the info was being sold, I think they usually sell info on online forums and people from all over the world can buy from them. People using the stolen CCs tend to be low level buyers and even if they get arrested the actual group that stole the info is not going to be touched.

DPackMan 05-15-2013 04:46 PM

Add me to the list. :shake:

Placed order for $65 with a Chase card 4/30 and have not had any fraudulent charges yet on that card. Placed a $190 order on 5/7 with a Discover card and received two fraudulent charges today (5/15), one for $1 to Yahoo wallet and one for $100 at Macys.com (both still pending).

I've never had any fraudulent charges on any of my cards before, and I have not used that Discover card anywhere other than Rakuten since Christmas...

AnnoyedWithRakuten 05-15-2013 07:21 PM

Two "virtual credit card numbers" created for and used only on rakuten.com both had fraudulent charge attempts made within a few days of giving the numbers to rakuten.com. The unique numbers were given to rakuten.com on April 3, and April 19. The first was used for fraud on April 6, and second used on April 24. Both had two charge attempts made to them, one small, and the second large.

SonyZ3compact 05-15-2013 08:27 PM

To update my post, the person who was using my card had the merchants manually type the number into the machine. They were able to make several high priced charges using this method at Walmart, Lowes, Dollar Store, some electronic store , and a night club, all took place in Las Vegas. The total charges came out to 12k thankfully bank of america protects 100% against fraud. I am speechless how a single 8k charge went through the safeguard to begin with.

scottman 05-15-2013 09:41 PM

edit: false alarm. It seems rakuten changed a pending charge for a purchase that was split between 2 third party merchants into 2 smaller charges. The original full temp charge was still on when I saw the other charge, but now it looks like they are adjusting the charges to 2 smaller parts to equal the full purchase.

original post:
Might have got my discover now too. Pending charge for real purchase, and then another pending charge from rakuten.com*buy.com for a different amount 2 days later that I didn't make.

So make sure you are also looking for extra rakuten charges, maybe that's the thief's new strategy.

satsusi 05-16-2013 01:08 AM

I too suffered during september 2012 when it is buy.com, my debit card number is stolen and my bank catches the unauthorized transaction.

epicd2012 05-16-2013 01:15 AM

So I'm clear, is there concensus that storing your number on the site is related to the problem or doesn't that matter (vs. entering it for the order but not storing)?

abels 05-16-2013 04:55 AM

checked the history on a discover card that was used in feb for rakuten... 20 days later:

1 bestbuy.com transaction for $836.xx and another for $828.xx in the same day...

rakuten you suck, get your site together

Newnameforme 05-16-2013 05:22 AM

I see at least one person on this forum posted on Rakuten's Facebook page, but maybe we all should. https://www.facebook.com/rakutenshopping

jcknows0 05-16-2013 05:31 AM

3 of my cards have been compromised in the last year, one during buy.com and 2 in the last 2 months, all different uses but all used on this site. I think the common denominator is I made large purchases on the site a week before the card was counterfeited. I was wondering after it happened the 2nd time recently and I really appreciate all the slickdeals feedback for helping me figure it out.

HDTiVoFan 05-16-2013 05:40 AM

Happened to me too. Had no problem with my CC until I made a purchase on Rakuten.com on 5/3, after not making a purchase with them for a long time and the first time using this CC. The thief evidently got enough information about me to call the CC bank and make some changes. About $3000 later the bank freezes my card which alerts me that there is a problem....

jcrash 05-16-2013 06:46 AM

I don't see my name on the list, mine happened within the last 3 weeks.

jcrash 05-16-2013 06:50 AM

Quote:

Originally Posted by MotorolaX (Post 59483172)
To update my post, the person who was using my card had the merchants manually type the number into the machine. They were able to make several high priced charges using this method at Walmart, Lowes, Dollar Store, some electronic store , and a night club, all took place in Las Vegas. The total charges came out to 12k thankfully bank of america protects 100% against fraud. I am speechless how a single 8k charge went through the safeguard to begin with.


Mine was manually swiped through a credit card reader at a Safeway, gas station and Walmart in California. I live in Oklahoma.

Chase caught it within 24 hours.

FYI - I submitted it to NBC.com

Amaylin 05-16-2013 06:59 AM

Quote:

Originally Posted by jcrash (Post 59488798)
Mine was manually swiped through a credit card reader at a Safeway, gas station and Walmart in California. I live in Oklahoma.

Chase caught it within 24 hours.


My case got caught at very early stage. I asked what triggered the alarm besides the location since I flew all over the places last month. Rep said, you don't shop at Walmart and you used Rakuten not long ago.:lol:

tm_13055 05-16-2013 11:37 AM

My Chase card was compromised but I'm not entirely sure if it was related to my Rakuten purchases or not. Chase's fraud department closed/reissued my card today. The fraudulent charges on my card are much less than other SD users in this thread.

My Rakuten purchase history:

2/11/2013 - $16.99
4/22/2013 - $16.99

Fraudulent charges on my Chase card:

4/2/2013 - GOOGLE *SVCSAPPS_HILL - $12.00
4/5/2013 - NOLA.COM - $10.00
5/8/2013 - NJ.COM - $10.00
5/12/2013 - CLEVELAND.COM - $10.00
5/15/2013 - SILIVE.COM - $10.00
5/15/2013 - (some investment company) - $9.55

rrmoore 05-16-2013 12:52 PM

Yours is an interesting situation, as it doesn't seem to definitively point to Rakuten.com as the place for the security breach.

If your situation absolutely occurred at Rakuten, it would suggest that the offender was able to steal your Chase credit card info in April from within your 'My Account' screen (or Rakuten's internal customer records) -- as about 52 days passed from your February order before the first fraudulent transaction occurred. It's interesting how the fraudulent transactions were slightly under the Rakuten order values. Please know that there are many others too who also had only small fraudulent transactions. It may be that their Rakuten order was also on the smaller side. It may also be that the professionals are testing the card accounts with tiny transactions to see if they're 'still alive'.

Now that Discover, and perhaps other credit card companies, are investigating Rakuten, they have a substantial amount of customer data to draw more specific conclusions. I'm sure they can easily pull a database report of all Discover transactions at Rakuten which resulted in subsequent fraudulent transactions. Perhaps these companies will be the only ones to ultimately force Rakuten's Buy.com division to fix their security leak. Otherwise, Rakuten's Buy.com group seems to be content with customers fixing the problem on their own.

Is it alright if we don't quite yet have you added to the list? If many more customers with situations like yours arise, it would really add supportive evidence as to the offender being able to access stored credit card account numbers from Rakuten's internal customer account database -- rather than merely from a recent order.

Quote:

Originally Posted by tm_13055 (Post 59496156)
My Chase card was compromised but I'm not entirely sure if it was related to my Rakuten purchases or not. Chase's fraud department closed/reissued my card today. The fraudulent charges on my card are much less than other SD users in this thread.

My Rakuten purchase history:

2/11/2013 - $16.99
4/22/2013 - $16.99

Fraudulent charges on my Chase card:

4/2/2013 - GOOGLE *SVCSAPPS_HILL - $12.00
4/5/2013 - NOLA.COM - $10.00
5/8/2013 - NJ.COM - $10.00
5/12/2013 - CLEVELAND.COM - $10.00
5/15/2013 - SILIVE.COM - $10.00
5/15/2013 - (some investment company) - $9.55


tm_13055 05-16-2013 01:07 PM

Quote:

Originally Posted by rrmoore (Post 59498096)
Yours is an interesting situation, as it doesn't seem to definitively point to Rakuten.com as the place for the security breach.

If your situation absolutely occurred at Rakuten, it would suggest that the offender was able to steal your Chase credit card info in April from within your 'My Account' screen (or Rakuten's internal customer records) -- as about 52 days passed from your February order before the first fraudulent transaction occurred. It's interesting how the fraudulent transactions were slightly under the Rakuten order values. Please know that there are many others too who also had only small fraudulent transactions. It may be that their Rakuten order was also on the smaller side. It may also be that the professionals are testing the card accounts with tiny transactions to see if they're 'still alive'.

Now that Discover, and perhaps other credit card companies, are investigating Rakuten, they have a substantial amount of customer data to draw more specific conclusions. I'm sure they can easily pull a database report of all Discover transactions at Rakuten which resulted in subsequent fraudulent transactions. Perhaps these companies will be the only ones to ultimately force Rakuten's Buy.com division to fix their security leak. Otherwise, Rakuten's Buy.com group seems to be content with customers fixing the problem on their own.

Is it alright if we don't quite yet have you added to the list? If many more customers with situations like yours arise, it would really add supportive evidence as to the offender being able to access stored credit card account numbers from Rakuten's internal customer account database -- rather than merely from a recent order.


Oh, absolutely. I'm not sure where the breach occurred and I'm waiting to hear back from Chase's fraud department. Make use of my data point however you wish. :nod:

ob1pad01 05-16-2013 03:35 PM

Quote:

Originally Posted by tm_13055 (Post 59496156)
My Chase card was compromised but I'm not entirely sure if it was related to my Rakuten purchases or not. Chase's fraud department closed/reissued my card today. The fraudulent charges on my card are much less than other SD users in this thread.

My Rakuten purchase history:

2/11/2013 - $16.99
4/22/2013 - $16.99

Fraudulent charges on my Chase card:

4/2/2013 - GOOGLE *SVCSAPPS_HILL - $12.00
4/5/2013 - NOLA.COM - $10.00
5/8/2013 - NJ.COM - $10.00
5/12/2013 - CLEVELAND.COM - $10.00
5/15/2013 - SILIVE.COM - $10.00
5/15/2013 - (some investment company) - $9.55


I have the same experience. A couple of small charges. I called Chase and they have to issue a new card. I asked them if they've had many similar calls from other customers and rep was not aware. I wonder if Chase is truely aware of this issue from hundreds/thousands of complaints and simply playing stupid.

I spent approx. $150 with Rakuten last month. Anyone complain to them about this? Did they reward you for the trouble? They should at least offer gift card or credit for my trouble.

ob1pad01 05-16-2013 03:52 PM

Just a thought here. My card was compromised twice in the same year. Once in December 2012 and another last month, April 2012. In both incidents I used V.me to pay with my Chase Visa for additional savings. I only used Rokuten for those 2 transactions. What if it's the V.me site that's actually impacted. That site contains the full credit card info and purchase history.

Anyone else notice this trend?

rrmoore 05-16-2013 04:07 PM

From reading many of the original comments from the affected SD users, you're the first (I think) to mention using V.me. Based on all the individual comments, there doesn't seem to be any other case of anyone using an alternative form of payment gateway (V.me, PalPal, etc.)

Are you absolutely sure you didn't also have a credit card number stored in your Rakuten's My Account screen at the time of that order, or previously? Did you ever use that credit card number directly for a Rakuten purchase before? If yes, that could possibly imply that Rakuten's internal-use-only database was hacked instead of their front-end order processing system.

If you haven't ever used that card directly at Rakuten before (without a payment gateway), I would say it's nearly impossible that V.me (or PayPal, or Google Pay, etc.) could ever be the source the hack. I'm sure those sites have the best security systems in the world.

Regarding the Chase c/s rep not being aware of the issue, from the other posted comments, most of the instances seem to be with Discover and American Express. I'm sure their security departments are well-aware of the issue. The individual Chase c/s rep is one of probably 200 reps getting all sorts of calls throughout the day. I think he'd only hear about it if a memo of sorts was issued to them via their security division manager.

Quote:

Originally Posted by ob1pad01 (Post 59501870)
Just a thought here. My card was compromised twice in the same year. Once in December 2012 and another last month, April 2012. In both incidents I used V.me to pay with my Chase Visa for additional savings. I only used Rokuten for those 2 transactions. What if it's the V.me site that's actually impacted. That site contains the full credit card info and purchase history.

Anyone else notice this trend?


ob1pad01 05-16-2013 04:27 PM

Quote:

Originally Posted by rrmoore (Post 59502120)
From reading many of the original comments from the affected SD users, you're the first (I think) to mention using V.me. Based on all the individual comments, there doesn't seem to be any other case of anyone using an alternative form of payment gateway (V.me, PalPal, etc.)

Are you absolutely sure you didn't also have a credit card number stored in your Rakuten's My Account screen at the time of that order, or previously? Did you ever use that credit card number directly for a Rakuten purchase before? If yes, that could possibly imply that Rakuten's internal-use-only database was hacked instead of their front-end order processing system.

If you haven't ever used that card directly at Rakuten before (without a payment gateway), I would say it's nearly impossible that V.me (or PayPal, or Google Pay, etc.) could ever be the source the hack. I'm sure those sites have the best security systems in the world.

Regarding the Chase c/s rep not being aware of the issue, from the other posted comments, most of the instances seem to be with Discover and American Express. I'm sure their security departments are well-aware of the issue. The individual Chase c/s rep is one of probably 200 reps getting all sorts of calls throughout the day. I think he'd only hear about it if a memo of sorts was issued to them via their security division manager.

I just checked my account profile and it does not contain my affected card. It does have an old card from a few years ago. Don't recall the exact screens but duing purchase, it prompted for a form of payment. I chose v.me which took me to another screen. Similar to paypal. Then took me back to confirm and finalize my purchase. Either way, I don't have anything on file on my account with them so it must have grabbed something only during those transactions.
In both instances, I used different cards. In December I reported the charges and Chase sent me a new card, and now in April used the new card. So it's not collecting cached information. Only the new transactions.

epicd2012 05-16-2013 07:47 PM

Quote:

Originally Posted by ob1pad01 (Post 59502490)
I just checked my account profile and it does not contain my affected card. It does have an old card from a few years ago. Don't recall the exact screens but duing purchase, it prompted for a form of payment. I chose v.me which took me to another screen. Similar to paypal. Then took me back to confirm and finalize my purchase. Either way, I don't have anything on file on my account with them so it must have grabbed something only during those transactions.
In both instances, I used different cards. In December I reported the charges and Chase sent me a new card, and now in April used the new card. So it's not collecting cached information. Only the new transactions.

I concur with OP in previous post that V.me has likely not been compromised. Just because you purchased something from Rakuten doesn't mean it was Rakuten that leaked your info. In fact in your case, I think we can be fairly certain that's not what happened. Regardless, fraud sucks - sorry it happened to you.

Bondgamer 05-16-2013 08:22 PM

*Edited*

Never mind, found the charge. No unauthorized charges yet.

Akatsushi 05-16-2013 08:29 PM

Eff you Rakuten. Bought a camera and a tent with my amex card. Now this shows up..

05/16/2013 Thu WAL-MART.COM 865.84
Doing Business As: WAL-MART.COM
Merchant Address: 702 SW 8TH ST
BENTONVILLE
AR
72712-6209
UNITED STATES
Category: Merchandise & Supplies - Internet Purchase


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