Price Matching & Coupon Matching Policy Roundup
 

I've noticed that people often have questions about price/coupon matching, or have trouble executing price matches. I'm hoping to provide all the resources you need for successful price matches. Some of these policies are hard to find so I hope this list is helpful to noobs and veterans alike.

My first rule of price matching is to bring a printout of the store's PM policy with you. Before you, go have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens :grin:

These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.

http://www.amazon.com/gp/help/cus...=1-1#match
http://bedbathandbeyond.custhelp...._topview=1
http://www.bestbuy.com/site//olsp...d=cat12098
bodybuilding.com - you have to call to get a price match but they will match competitor prices
http://www.buy.com/corp/support/g...rantee.asp
http://www.circuitcity.com/rpsm/c...okLearn.do sayonara CC
http://www.compusa.com/help/terms.asp?#pricing (thank you luv2save! - repped)
http://www.deepdiscount.com/helpp...ailability
http://www.endless.com/help/200104720/ (thanks wookiewoo - repped)
http://www.jr.com/information/pop...hnote.html
http://www.lowes.com/lowes/lkn?ac...olicy.html
http://www.officedepot.com/render...merService
http://www.officemax.com/omax/cus...ct=Pricing
http://onlineshoes.custhelp.com/c...p_faqid=21
https://help.overstock.com/cgi-bi...OOT_QH_L2& (thanks wookiewoo - repped)
http://www.sears.com/shc/s/nb_101...?adCell=AF
http://www.shoes.com/shop.asp?Sho..._guarantee
http://www.staples.com/sbd/conten...match.html
Target.com - http://www.target.com/b/ref=br_bx...e=10824271
Target B&M - http://forums.slickdeals.net/show...id=1441205
http://www.zappos.com/price_protection.zhtml RIP
http://www.tigerdirect.com/sector....asp#price

Wal Mart - According to fine print on TV commercial "Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restrictions apply. See store for details." (see also: http://forums.slickdeals.net/show...st14677159)


Home Depot - See post #22 - diff policy for Online & B&M

Toys R Us - Does not PM according to rtalber1 in post #9. Or maybe they do? See post #32.


Can anyone find:
Frys - See Wiki
FYE
LNT sayonara

Others?

One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is. For instance, Amazon will give you a price adjustment within 30 days if they lower their price. I've been told at least twice that they cannot adjust the price once the product has been shipped. Then I respond with the blurb about price adjustments, along with a direct link to that section, and viola, I've got my price adjustment and an apology. (Amazon no longer offers price protection.)

Price match & competitor coupon acceptance
 

STAPLES

STAPLES also has a competitor coupon acceptance policy that is not mentioned in detail on Staples.com's price guarantee page. STAPLES's in-store price guarantee policy is also broader than is what's posted there as well. In-store corporate intranet has access to more aspects of the program, but even it is not up to date with current corporate policy for in-store price matching/comeptitor coupon acceptance. (Which is even broader)

STAPLES retail stores accept printed or circular/newspaper coupons from other competing office supply and electronics retailers. Known retailers are: Office Depot, OfficeMax, Circuit City, Best Buy, Microcenter and Fry's among others.

Acceptance is by manager discretion according to how "local" the competitor store is (another state may not be accepted), but according to corporate the policy is firm.
If you have a valid coupon from a competitor for an item they stock, it should be accepted under their price match policy. If you encounter a clerk who doesn't know of the policy, take the issue to the manager, and if even she/he doesn't know (happens) feel free to note his/her name and the store number (usually at the top of a receipt). Then call the Staples "Office Of The President" toll free number. Ask them if the policy is in effect nationwide, and when they say yes (current as of this post), give them that name and number, and inform them of what occurred and the names of those involved. Say you'd still like to use it now, and they may keep you on the line while they reprimand them, and tell you to go back in and make your purchase.

STAPLES Office of the President: 1-800-338-0252 (Only use if after escalating your request to the most senior store manager available, you are still denied) -TA

----------------------------------------------------------------------------------------------------------------------------------------------
Walmart B&M
"Ad Match Guarantee: Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restricitons apply. See store for details."


Walmart.com
We strive to provide you with the lowest prices possible on Walmart.com as well as in our stores. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Our local stores do not honor Walmart.com pricing or competitor advertisements from outside of a store's local trade territory.

Please Note: Prices shown on Walmart.com are online prices only. Products that are shown as available in your local Wal-Mart store may have a different price. We are able to show you availability for select products in your local store in the Electronics, Jewelry, Baby, Pharmacy and Home departments. At this time, the Toys, Sports, Entertainment and Apparel departments do not have the local store availability feature.
http://www.walmart.com/catalog/catalog.gsp?cat=538350

----------------------------------------------------------------------------------------------------------------------------------------------
Fry's
THE COMPLETE LOW PRICE GUARANTEE

"We Will Match Any Competitive Price." Before making a purchase from Fry's. If you see a lower, in stock, in-store price at a local competitor, Fry's will be happy to match the competition's price.
"30 Day Low Price Guarantee." If within 30 days of purchasing an item from Fry's you see a lower in-stock price at a local competitor with a low price guarantee. Fry's will cheerfully refund 110% of the amount of the competitor's low price guarantee. Or, if within 30 days of purchase, a local Fry's, or a local competitor without a low price guarantee has a lower price, Fry's will refund 100% of the difference. NOTE: All comparisons are based on price, excluding any applicable sales tax. Low price guarantee for notebook computers, microprocessors, memory, CD and DVD recorders, camcorders, digital cameras, and air conditioners is within 15 days from purchase date. To apply for Fry's low price guarantee, simply bring in your original cash register receipt and verifiable proof of a current lower price.

*All comparisons are based on in-store tagged prices at the time of request, excluding sales tax. Offer good on all fresh-boxed products of the same exact model in stock at a local competitor. We reserve the right to limit this offer to one of each model. Offer does not apply to wireless phones and pagers that require a service agreement. Offer does not apply when price includes bonus or free offers or one-of-a-kind or limited-quantity offers. NOTE Does not apply to expired ads. Fry's ads are valid for only stores listed in the ad.
http://www.marketplacelocal.com/PortalWeb/Portal.aspx?groupid=58&pagename=itemdetails&channelid=9&categoryid=80&subcategoryid=82&itemid=50973583

Fry's now matches many online retailers as well. Bring a printout of the most recent ad price (preferrably printed on the day in which you want to PM) and take it to Customer Service (the returns area) and have the associate get the manager currently in charge to authorize the price match. Alternatively, select the item you want, get a quote from a salesman, and let them know before purchase you'd like to do a PM. Most vendors such as Amazon (when sold directly from Amazon), Newegg, manufacturer websites, etc are allowed for PM'ing.

List of online retailers Fry's will price match as of 8/23/11
Amazon.com
B&HPhoto.com
BestBuy.com
Brandsmart.com
Buy.com
CDW.com
CentralComputers.com
Circuitcity.com
CompUSA.com
Costco.com
CVS.com
Directron.com
HHGregg.com
J&R Music/Comp
K-Mart.com
Lowes.com
Macmall.com
Macys.com
Microcenter.com
Newegg.com
OfficeDepot.com
OfficeMax.com
Pepboys.com
Radioshack.com
RitzCamera.com
SamsClub.com
Sears.com
Staples.com
SuperBiiz.com
Target.com
Tigerdirect.com
ToysRUs.com
UltimateElectronics.com
Walgreens.com
Walmart.com
ZipZoomFly.com
----------------------------------------------------------------------------------------------------------------------------------------------

Home Depot
NOBODY BEATS OUR PRICES
If any competitor tries, we'll beat their price by 10%. Guaranteed.*
*If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.

http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=SF_MS_In-Store_Low_Price_Guarantee
_________________________________________________________________________________

Lowe's
Everyday Low Prices, Guaranteed
We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad and we'll beat their price by 10%. If a competitor is offering a percent off discount, we'll reduce our current price by the same percentage discount that the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation, or to damaged items. Limited to reasonable quantities. Visit store for complete details.

Price Protection
As a benefit to buying online and selecting Store Pickup or Lowe's Home Delivery, you will receive the lower of the online store price or the price at the local Lowe's store you are shopping at time of purchase. For lumber and building products, local pricing is provided while shopping on Lowes.com.
http://www.lowes.com/cd_Everyday+...787241445_

thank you,this was very helpful.
thumbs up.

keep in mind the "spirit" of the policy... meaning the store has the price matching policy so the consumer can feel safe and secure (in regards to price/value issues) so the shopper can shop with confidence at their store

once in a while a manager may need to be reminded... LOL

Very nice, Thank you
repd

So, if I purchase an item at BB through a PM, am I still eligible for another PM if the price drops at another store? Furthermore, am I eligible for yet another PM at BB on their promotion? All within 30 days.
I don't think it falls under PM'ing a PM, right?

Thanks...should help a lot for black friday!! :lol:

Just an FYI with OfficeMax. I've noticed items on their website on sale or clearance. Just print out what you see and you can go into your loc OfficeMax and they will adjust the price accordnig to what you printed out. According to them their warehouse sometimes adjusts prices on their website an the local stores do not know about it. But they will honor the price as long as you bring proof. I purchased a fax machine and a laptop using this method.

TRU: They do not price match, they refuse to be competitive, your best bet is to shop someone who is competitive, and will price match, especially if they allow you X days after the fact to get a price match. IMHO

"This policy is subject to change without notice."
-ah, the get out of jail free card-

Two incidences I remember vividly:
1. Office Max telling me that Kmart was not a competitor
2. Best Buy store manager telling me that BestBuy.com was a different company and they would not price match to them because they were an "online retailer" (umm, ya think)

Sad that the customer is no longer "always right"...

You probably are not eligible. If it is a significant amount, return the item and repurchase it at the lower price.

You should have politely asked that manager for the corporate number of Best Buy and asked him to sit in with you while you called them and asked them if that was true and if the stores are supposed to honor the online prices. He knew he was blowing smoke.

(A piece of advice for people dealing with managers--try to get them away from other employees when you deal with them. If they have dug their heels in against you, an audience makes them much more unlikely to change their position. No audience will help them keep their pride and get you the deal.)

Best Buy got into trouble not too long ago for having 2 "websites." One available to the public and one through the stores. The prices were different. They were supposed to remedy that situation. I'm hoping that your event happened "pre" them getting busted and that they have remedied the situation.

A rep for OP, thumbs up for "the deal," and a rep for firebug. Thanks, everybody!

For Frys - I could not find their PM policy , but I know their stores don't PM their website price except the San Francisco Bay area stores.

Thank you for putting this all in one place--we have been talking about this week and were unsure of who did pricematch.

Walmart--not sure what the policy states, but they have price-matched for us before...actually it was on black friday. They just wanted to see a copy of the ad they were matching.

Have fun shopping everyone!

Policy
 

There are always exceptions to these policies. Sometimes in favor of the consumer, but usually in favor of the store. A recent example is is the Toys R Us free $25 gift card on purchase of Mario Galaxy (Wii).. While the PM policy for Bestbuy clearly states "The Best Buy Price Guarantee does not apply to our or our competitors' free offers, ..." , Bestbuy went as far as adding a system-level code for Bestbuy PM TRU's Mario Galaxy Offer. Even after this, some people were denied this offer at BB stores across the US.

So, even though the policies are in place, there are places where they are not followed exactly, so all these links are YMMV :).. Still a good post to have when comparing PM policies.

I agree with taking managers to the side to man-handle them.

While you may have the policy in hand- it is handy to know (from experience) which stores stand BEHIND management decisions and which do not.

If you were arguing at certain stores- even if it's against posted policy, managers can do whatever they want. In really good ones- that's not the case. OD is one of those certain stores- ugh! Don't upset anyone.

Best rule of thumb, is NOT to have a chip on your shoulder when you do it or start. Stay polite and courteous at all times. Chips tend to throw up road blocks pretty quickly!

TY OP and all the contributors to this post!!!

Endless.com
 

Endless.com's is at http://www.endless.com/help/200104720/

Overstock - https://help.overstock.com/cgi-bi...OOT_QH_L2&

Only thing I can find for walmart is that b&m stores will not match online prices... http://www.walmart.com/catalog/ca...8350#41071

HTH

Great thread - thanks.

My question is...will these company's price match a local competior and then honor a coupon with it?

Seems a good place to ask...Dell states it does not match competitor pricing. Does this hold true if you've got a rep of theirs in an online chat? I.e. do they have that policy on the books to scare people away from doing tons of PMs but they frequently make exceptions?

I'm looking to buy a GPS watch and Dell is $100 higher than most retailers. Would like to get them to PM a decent price so I can buy from them and use a couple GCs from a recent Inspiron deal.

My personal experience I have found that HomeDepot will PM to Lowes, Sears or BestBuy. Probably more stores but those are the ones I have tried. It was necessary to bring in either the ad, or what I did was a printout from the web site of the competitor showing the item and the price.

They MATCHED the price and let me use a 10% off coupon but would not BEAT the price and use a coupon. YMMV.

(Homedepot.com is a separate entity from the HD B&M and the B&M would not match the .com and vice versa)

Personal note: Stick with the B&M as CS is AWFUL with the .com

Nice summary.

As far as I know Fry's don't match the prices with their online prices. Also it is very hard to get price matched with other stores.

OK quick thing to add.
I still see people that don't get the .COM B&M seperation. They are all seperate, no matter what anyone has told you.
That being said, a lot of companies Associated with each other (like B&M with same name .coms) will honor the price of each other. Staples will match Staples.com. etc.

NOW.. The .COMs are governed usually by the rule of "must be a competing online retailer" so B&M PMs, don't really work.

The B&M's are governed usually with "will match leading competitors" or "local competitors" Leading meaning - the bigguns and the occasional small local store. Local meaning - anything around (50 mile radius usually)

BOTH are usually required to verify the item is IN-Stock at another store. Of course this is not always the case.. but the higher the dollar value off.. the better the chance for rules to be executed.

All that being said.. some store offer instore pickup.. this is MOST convienient. You can PM to Staples.com something from Officemax.com and Pickup in your local store. Of course YMMV, but I have had success with this at Circuit city, Staples, and OfficeMax. just call their .COM Customer Service, or do an Online Live Chat. This method can also save you from the dreaded "Overnight" shipping charge tacked onto your Online PM's, that kill the deal.

So... check out your options when you get the chance, so you are armed and ready..
But remember to be nice.. and remember to hold your ground..
I recall once I was PMing an item, and the manager said they didn't do the 110% matching anymore.. all I did was point to the Ceiling Banner, the Stickers on the Monitor, the Lil Brochure on the desk.. and he matched it.

Good Luck
and as always..

YMMV!
~ Captain

I agree Walmart does pricematch. My wife takes all the grocery ads there on wednesday and price matches all the stuff on sale.

can someoen find the pm with Fye please i am having a problem with thank you for all ur time

Great post! Thanks :)

I found CompUSA's Price Match Policy. I added it to the wiki. Link here [compusa.com] to policy. Thanks for consolidating info. :)

Thanks to everyone who contributed to this thread!

The wiki is AMAZING!!!!!!!!!! :thumbsup:

Fry's B&M PM policy. [travidia.com] It's printed in their weekly ads. AFAIK, Frys.com does not price match.

Circuit City - If the item is available for online purchase at regular price, you can purchase online and pick up in the store on Black Friday for the Black Friday price. I did this and the price automatically adjusted. Saves standing in line, just go during the early bird time frame.
Not sure if this will work for other stores as well but it may be worth a try.

Toys R Us does price match just not during the holidays. My Toys R Us had a sign outside today that said during the holiday season they can't price match but they will start price matching again January 3rd.

Scan of Fry's Pricematch Policy
 

Here is a color scan of the in-store Fry's price matching handout. I'd think it'd be less likely they'd argue a copy of it than something retyped by hand. I did a test print of the file I've attached, BW on a laser, and it prints fine, easily readable.

The only time I personally ever had a price matching problem at my local Fry's was on an item that was IDENTCAL (100 Maxtor DVD's) but was sold with different SKU's to different retailers (OfficeMax), thus technically making it a different item. Pretty common practice that makes many items not PM'able. Seems dishonest and shady, but it's the way it is. So be sure to check the SKU's in the ads.

This is a great compilation of things most SDers need to know. I vote for making it a sticky! Reps to OP and all who contributed to this amazing thread!

please sticky this thread

Wow, what an awesome thread. Really useful. Great idea, and thanks for taking the time.

Agree, this would make a good sticky. Anyone know what to do to have it considered? Do we MA? PM Mr SD? :dontknow:

:thumbsup:. Excellent thread. Should be stickied

I PM'ed a moderator
http://forums.slickdeals.net/showgroups.php?

OfficeMax Price matching
 

I had a manager at OfficeMax tell me that they did not price match if the other store does not have the item in stock. She said it was like they were filling the other stores raincheck. Well if the other store had it in stock I wouldn't have been there trying to price match. They should have been happy just to get the business you would think.

It doesnt really matter what official policy the store has its up to the specific manager or CSR at the time your dealing with them.

This is a pretty common practice and most managers call the other store that originally had the item on sale to verify if its in stock. Its retarded but all places need loopholes and a backup plan.

Generally I would agree, except if you follow OP's advice about bringing along a printout of their corporate policy ... that would be a little difficult to argue with.

I have a few tips/suggestions for organizing this thread. Create simple wikis for three sections: (1) Pricematch (2) Competitor Coupon (3) Price protection guarantee.

Here are some ideas on the contents

Pricematch

(1) What is pricematch? Why you should do a pricematch? Describe what it means - stores want to hold their customers - hence pricematch. You should do it because a majority of stores offer 110% pricematch - meaning further savings for you....etc.

This first point is specially important for n00bs. I have seen many people asking what PM means

(2) How do you do a pricematch? Locate the deal. Then locate a store that offers >=110% PM policy but does not have that deal. <OP's instructions go here>. Place an order with the no-deal store and get a pricematch.

Mention the ways to do pricematch:
(a) Go to the B&M store with the printout of the deal ad.
(b) Locate the online deal. As soon as you place an order with the no-deal store (online), call them up and mention the deal. Do not finish until they've done the pricematch over the phone.
(c) Many online stores have livechat. If the no-deal store has livechat then place your order and provide the livechat CSR with the hyperlink to the deal. They should do the pricematch instantly.

(3) Check your credit card (and online account with the no-deal store) for the credit adjustment in 1/2 days

(4) List of stores and policies


Price Protection
Many stores have a price protection policy (e.g. Amazon). If the price of the item goes down within 30 days of your purchase, then the store will refund the difference. You should keep checking prices <OP: mention some tools here like that Amazon price check website that sends an email if price drops>.

Add stuff here

Doesnt help Ive even been given the attitude. This is my store if you dont like the policy go shop someplace else.

Will I still qualify for price protection after a PM?

Repped for the excellent suggestions. I agree a little more organization and information would be very helpful. However, unless this thread is going to become a sticky, what you are suggesting is A LOT of effort to put into a thread that might be forgotten by the weekend.

If an admin notifies me that they want to make this thread a sticky then I'll polish it up so it's more deserving of the honor.

Considering how many slickdeals rely on successful PMing I'm surprised that nothing like this has ever been compiled before.

Are competitors coupons just YMMV? I don't really see it mention in any stores policy (CC, BB, OM, WM, etc.). I've tried it many times, but were also denied many times.

The Kev Master agrees with that statement but SlickDealers are never wrong. :lmao:

i've been seeing some of you said that,and i can't keep questioning myself that how can you do that?IS that like you bring the product back to them for refund and re-buy that same item RIGHT AWAY at the cashier clerk?Would they let you do that or they need to inspect the product you just returned and tell you to get another one on the shell which is OOS? How does that work? I'm getting confused

does Fry's PM its own site?

Why would the OM manager PM if the competitor is sold out? The whole point of a PM (for the store's perspective) is to steer to your store a customer who would otherwise purchase at a competitor. If the item is OOS at the competitor, then the customer isn't spending their money on it at the competitor anyway, so there's no reason to PM.

No.

Unless you're in Nor Cal. I think the Bay Area Fry's will, but nowhere else.

Hey you got yourself a sticky thread :groupwav: :applause: :applause::applause: Now you might wanna organize it a little bit

Does anyone have know what stores will PM black friday ads even though they are limited quantity or one day only?

Why post the (non) price matching policy of places like Amazon. I'd think a list of places that price mact would be better than links to their policy saying they don't price match, ie

"Amazon.com does not price-match with other retailers (including those who sell their items on our Web site). We do, however, consistently work toward maintaining competitive prices on everything we carry."

It's necessary to eliminate repetitive questions. If Amazon's policy is not included how many more times will we have to answer the question "Does Amazon price match?"

Also, Amazon does PM their own prices if they should drop within 30 days. So the link to Amazon's policy is also helpful in that respect.

Just last week I was not able to pricematch an item at Sears against the other local Sears store, where the item went on clearance. According to the manager, Sears does not match against clearance merchandise, and every store has its own clearance inventory and prices. At the same time, all other Sears stores, had the item on clearance but were already out of stock.

It bears mentioning that PMing at Circuit City on an item that has a rebate can possibly kill the rebate.

Very often CC rebates will have a "hidden" minimum purchase price requirement that is not printed on the rebate form. If such a requirement exists on a CC rebate and you purchase the rebated item below that price (by PMing, for instance) then your rebate will likely be denied.

However you can determine the minimum required purchase price for a CC rebate program if you call the CC rebate center (866-754-7717) and inquire. Be sure to give the CSR the specific program ID on the rebate form.

Quick question that may have already been answered. Do receipts count as a legitimate form to get a price match with?

I recently bought an item at CC with a PM and was wondering if I could also go to Staples and use the CC receipt to have them price match an item.

That is very YMMV. Maybe it'll work if you get lucky, but generally that won't fly.

I could use some help with this one..
Shop Rite has the DS lite in this weeks ad for 114.99 with your price plus card.. reg 149.99- 35.00 w/ card..+ 114.99 But they dont have any/ any where.. Can i take this ad and PM somewhere else.. And where should i go.. It is a limited Quanity item.. Sears's policy does not say anything about the limited quanity .. But BB and CC do..

The fact that getting this price requires you to have some kind of membership card means getting a PM is going to be a challenge.

And most places require that a local store have the item in stock before they PM. So if the ad specifically states that quantities are limited, it could make a store more likely to call and check availability before they agree to PM.

I could've sworn I saw some good deals for the DSL over in Hot Deals this week. Are you sure you can't do better than $115 elsewhere?

That is the cheapest i have seen in-store .Around here . I am trying my hardest to use cash/ instead of charge.. I even called the main office and they just dont have any.. I had when they do that.. According to the store they havent had any since black friday.. But the have been advertising it since..

Just a quick question about Zappos -- I know they have their one-per-month thing in place, but it'll be my first time PMing them so just trying to get a grasp of the policy, really. Does it basically shake out to just 10% off of the lowest competitor's price you can find (110% PM)?

That's what I read it as, at least..

No, it's 110% of the difference between Zappos' price and the competitors price. For example, if Zappos' price is $60 and the competitor is $50, the difference is $10. So Zappos will refund 110% of the difference, which is $11. Your net cost would be $49 from Zappos, which is a buck less than if you'd bought from the competitor.

Well, that sure doesn't shake out to much..

I don't know why all the hubbub about Zappos, then. I suppose if Zappos' price is incredibly high then it would bring that 110% up considerably, but..

Thank you for the info. I get it now :)

There have been many, many times when the difference between Amazon and Zappos is $60 or more. So that 110% adds up pretty quick. Plus the benefits of Zappos are free overnight shipping and free returns. Most other places you have to pay for returns. So even if Zappos just had a 100% PM policy there would still be advantages to buying from them.

Maybe there is a place for this info in your thread, USC. Lots of zappos PM questions. Would be great to direct folks here. :nod: Forgive me if it has already been spelled out.

How to PM to Zappos
Call Zappos and let them know that there is a pair of shoes you are interested in buying from their site, but have found the same shoes for less on another site, and would like to do a price match.

You will need to provide the Zappos rep with their item's sku# and the website with the better price. Best bet to help them find the right amazon item s to give them the ASIN to search (found under product details on the amazon page).

All of the following must match: Designer/Brand; Style; Color; Size

And the shoes must be available for order at both sites.

They also automatically upgrade you to 1 day shipping. Shoes ordered by late afternoon should arrive the next day.

New as of December: Each customer is permitted to apply this offer to a maximum of one (1) item during any given calendar month.

How to Figure Out Your New Price
Zappos price matches at 110%. (Meaning, Zappos will discount you 110% of the difference between their price and the amazon price.)

1. Find the difference between the Zappos price and the Amazon price.
2. Add 10%
3. Subtract that amount from the Zappos price.

Example: using Zappos price = $50 and Amazon price $10.
1. $50-$10 = $40
2. x 1.1 = $44
3. $50-$44 = $6 ... $6 would be your PM'd price from Zappos.

It's ymmv on how shipping may be factored in. Usually if the amazon item qualifies for Free Super Saver Shipping, the Zappos rep will honor that and not subtract a shipping amount. When sold from a vendor on amazon its about 50-50 whether the rep will deduct the vendor's cost to ship. You can also sometimes get the rep to subtract an additional $5 from PMs through endless.com for their negative $5 shipping promotion.

Happy hunting! :girly:

I was able to PM a Garmin GPS that Zappos sold for >$400 to another website that sold it for $218. I ended up getting the GPS from Zappos for less than $200 shipped. That one shook out pretty good.

What online site sold it for $218? Please let me know; I am reading zappos PM policy and sounds fairly reasonable...thanks

I had a question that someone could hopefully help me with... I bought a canon digital camera at Staples on the 12th with the free printer... now they are offering an instant free 1GB memory SD card. Do you know if I call them or go to the store, if I would be able to get the free SD card?? Thank you in advance!!

Walmart does PM to other stores. What they dont do is PM percentages if the final and original price arent listed in the ad.

Shoes.com has recently changed its price matching policy to mirror the change at zappos.

Specifically, with shoes.com, the policy has always been that you get 115% of the difference on a maximum of 3 shoes of the same style. Now, you may only take advantage of the price protection on 1 pair of shoes per customer per month.

From the notes section at shoes.com [shoes.com]:

i hate pricematching at cc

wow this is very useful thanks

If you pricematch a shoe on zappos and it ends up being too big/too small, can you exchange it?

anyone know if CVS or Rite aid PM's? I know Walgreens doesnt.

I was wondering if a Barnes and Noble B&M would price match its own Online Store....

Sears pricematch experience anyone?
 

I bought an appliance at a local appliance store and then found out that Sears has a 110% pricematch policy. The appliance I bought is not in stock at the store I purchased it from, so they are expecting it in a few weeks. I called Sears and Sears will have it in a week.

Has anyone price matched at Sears? The customer service rep at Sears said she would email me pricematch instructions, but it doesn't seem to apply unless I've already purchased the item at Sears. Also, the email instructions say the other store must have the item ready to ship. It doesn't say that in their policy. Do you think I should just head down to a local Sears with my receipt from the other store? Would that be enough for them to pricematch?

UPDATE: Went to Sears and they basically don't have a pricematch policy. The person on the floor told me they only have a pricematch policy up to $50. I said this was not true and showed her the policy. She conferred with another sales person who said they only pricematch with national chain stores. I showed that guy the policy saying "local retailer." At that point, he got the floor manager who took one look at the price difference, didn't even look at me and just said "no" to the sale guy before walking away. At that point, the sales guy gave me the national complaint line to call, but another sales person said it would just get re-routed back to the store manager. The sales guy told her to "shhh...forget it" and tried to give me the national complaint number again when the store manager happened to come by. After going over it again and again, they basically told me the price match policy is at th e stores discretion. I told them if they have a written policy in place they should follow it. The store manager just said "sorry, there's nothing I can do for you," over and over.

I ran into the same problem. It was for a camera that was advertised at a national chain of which there was a store 1 block from Sears. I had a gift card from Sears & wanted to use it. (They didn't know that though, NOT that it should have mattered!!). I showed them the ad from the national chain and they even looked it up online & CALLED that store. All 3 sources confirmed the lower price. It was only a $40-50 difference on a $350+ camera. They would not price match. Simply would not. I requested they call the manager over. He wouldn't do it. Why? He said they only had 2 of these cameras in stock and was not going to sell even 1 of them for a loss. Guess what though -- I listened to him talking to his sales clerk & he told the kid to hand him one of the cameras. When I came back through the mall later, I walked thru Sears back to the same spot. Only 1 camera remained. I asked the clerk what happened. He said the manager took it for himself as he could also add on/DEDUCT his employee discount. Of course, the kid said he would deny telling me. No kidding!! This was almost 2 years ago and I've not been back since. I gave the GC away. The person I gave it to, told me they've had the similar experiences at that store. Also - Sears employees are TRAINED to always push, push, push their store branded appliances over the others they sell.

But doesn't Zappos always have free shipping??

Thanks OP I will have to keep this in my coupon Book

Does anyone know if Lowe's PM policy covers online retailers? Will they pricematch an online competitor and if so, do they take shipping into consideration? Thanks in advance!

Hello, does anyone know if BJ's wholesale club price matches? Thanks in advance for a response I greatly appreciate it!!

Doesn't appear anyone is posting in this thread anymore. :(

question about Best Buy: will they price match if the product is out of stock at a nearby Sam's club?

Anyone have any info on newegg? I bought something from them like 2 weeks ago and now they have it listed for $10 less. Just wondering if I should contact them and see if I can't get a $10 refund or something. Thanks.

Thank you! very helpful post:)

you should add evogear.com since they price match they beat their competitor's price by 5%. Zappos.com doesn't price match anymore.

Reply
 

I've noticed that most stores that offer price matching try to invalidate many and require too much to make it work efficiently. Comments?

funny fun!

anyone have any experience pricematching through calling circuit city's 8 number? i called them 3 times tonight to pricematch a movie that was cheaper at bestbuy, (100 vs. 50 dollars). They told me that they do not pricematch movies?!! when i asked why as their online policy does not exclude movies. their response was that movies were too small to pm. Should i call again, give up, push it?

Go to the store. Buy the movie. DON'T OPEN IT. Go back. Tell them you want the price matched. They should do it.

It's tougher to get a price matched out the door. They haven't sold you anything, you're a PRESPECTIVE customer. If you already bought it, you ARE a customer. Thusly, a lot of managers think of you differently, as in, You can RETURN what you have already bought, and they lose. But you can't make them lose a dime if you didn't buy it at all. It's funny.

A lot of places think of their price match policy as price protection and not the other way around, people more likely to return an opened item makes the store lose even MORE money. Example. I buy a hard drive at staples. I go home, I see the SAME hard drive on sale at Office Max for $30 cheaper, I go back to staples. I return the hard drive and purchase at office max. STAPLES lost my business, the drive, and my money. Not to mention, they can't sell it in store again, not without a discount or something. So they STILL lose even more, cause they aren't gonna get their set price.

So..lets take it this way. I take the drive back to staples, when returning, they ask why, I say it's $30 cheaper at Office max, they call and confirm, and they reduce and beat their price.. why? They - Got my Business, Made me Happy, Saved me 10%, screwed Office Max out of a Hard Drive sale, and did not have to deal with the returned merchandise, they may have taken a small hit, but that drive's value decreased when I opened the packaging so why not match it.

So it's a lttle easier to see the point there.. no?

Now take it from the point of I go in, I try to PM the drive to OM. Staples is gonna take a $30 loss, and I haven't even bought anything yet. They might say no, it doesn't hurt em, it doesn't help. But the manager just cares about the bottom line on that, a lot of them get paid bonuses to keep that stuff low. You screw them if your item is returned opened or used, they get hurt double bad. Sales down, returns up, Unsellable Merchandise, etc... their more apt to just match it.

~captain

on sears site it states they will price match local comp. online pricing (not just any online stores pricing with shipping)....so what about if i live in alabama and the store is online and located in new york? anyone had luck doing this or should i just order online?

i ask cause i bought a mount with my samsung 50" deal from the other week...i got it with 24 months interest free but i paid 500 and can get it shipped for 250 online. i was hesitant to get it there knowing i could likely get it online but it was the first mount after looking at a bunch of them that would meet my exact needs. and now that i know what to look for i want to get it pm'd or just return it and order online.

thanks

Last week my dad bought a bb grill at lowe's b&m. This week it went on sale, $31.00 less. Is he entitled to the Lowe's Price Protection plan?, or do you have to buy it on-line or order it on-line and pick it up.

Not sure what the in-store policy is but you have two options:

1) Go in with your receipt and demand they give you a credit for the difference.

2) If they refuse then just buy a new grill at the sale price and return it using the older receipt at the higher price. As long as you are within the return window they can't deny you the refund with the original receipt.

JC. Penny Store refuse price match JC. Penny.com
 

I found slow cooker that is much cheaper than local store, JC. Penny is so old fasion, no site to store, no price match. :rolleyes:

so....

I tried to PM at BestBuy tonight against frys.com. In my case, there's a local store in addition to frys.com.

It was past 9 pm when I was in BB and Fry's had closed. frys.com's price is $2299 on a TV and I believe the local store's price is $2499. Reading the fine print, if they'd gotten through to Fry's, BB would only have PMd to $2499.

HOWEVER, if I *bought* the TV at BB ($3200) then returned with the proof of Fry's price of $2499, the 110% policy would have made the TV $2410.

:confused:

Does Target have a B&M PM policy? I have read their online PM policy but it does not mention any B&M PM policy. I know they used to but it's been a while and I want to use up some GC's but the same item is cheaper at Wal-Mart by about 20 bucks.

Target B&M does NOT price match to other stores.

And at the Bed, Bath and Beyond link, it said. "Our coupons do have an expiration date and we ask that our customers use their coupons during the event period.

does this mean that now BBB coups DO expire?

thanks

susan

Kmart is probably the only major retailer not mentioned thus far. Is Kmart's PM policy the same as Sears? I know nowadays it's tough to know where one ends and other begins with them sharing CCs, GCs and such, but I've only been able to find their online policies, and no B&M listed anywhere.

Great, informative topic, by the way.

Yes, I've done this in the past.

Zappos still price matching? I thought they ended that before.

Anyway, JR.com is also very good at PM although the credit took a while to appear in my online statement and they are closed on Sunday :lmao:

amazin!

I see that Sears policy says they will price match online prices from locally deliverable retailers. I know Amazon is online only, no local presence anywhere.

Still want to know if anyone has ever had luck pricematching amazon at sears? Looking to get a couple Weber products.

Re: Walmart's Pirce Match Policy, if I print a circular or a "shopping list" that includes the sale dates, prices, sales products from the company's website, will Walmart honor the price? (example, Albertsons has capri sun for 1.50. They dont have an option to print their circular like Minyards. I put it on my shopping list with them and print it out. For some reason the circulars aren't coming anymore in the papers and its a little too far to drive for certain sales.

If you try to print a price from walmart that's lower than usual, it'll print with a giant white block over the price. It was really strange when that happened to me when I was trying to pricematch an ipod.

You could always print a screen shot. It's not as pretty, but the price will print and it should work for PMing purposes.

Does anyone happen to know if Walmart has a price guarentee policy?

I bought a TV from them less than a week ago, and now they are selling it for $70 less....any chance I could get the difference back?

very nice ty

It seems that Sears/best buys in NY state will have to price match Amazon now as they are paying sales tax because of having a local presence in NY state. probably worth a call to the BBB of NY to get some clarification on it. if the sales start to happen and you can get a good deal thru amazon PM from one of the BM stores you get a little more level of confidence in case of issues, financing etc..

Walmart...the policy is if you bring in the ad and it is the EXACT same model the price
guarantee is in place for 30 days after YOUR purchase...I have never gone in with anything but the original ad from the local paper so I don't know about printed from online

Bed Bath and Beyond
 

Also, bed bath and beyond accepts coupons from competitors (LNT) and will match them. The coupon just has to be current. It works perfectly since BBB doesn't allow coupon postings online and LNT does :) .

great thread! thanks!!

i read best buys price match policy and it says they dont match free offers and stuff like that, but i remember when walmart was giving the free giftcard with purchase of a ps3 and best buy decided to match that. so my question is, target currently has a sale of the sony bluray player 350 with a free $40 giftcard and 2 sony blurays, what are the chances they will match that?

also does anyone have a 12% off best buy coupon, only thread i found had some black and white scans, i dont know if bb will take those. Thanks

I received an offer from Micro Center for a Free flash card or usb flash drive
now the question is
is this redeemable at staples or elsewhere? as a pricematch?
micro center is about 1/2 hour drive and would prefer to use it somewhere closer

easiest thing to do may be to return the tv and buy a new one, lol

Stores just hate you when you PM

The answer to this is no. I just left Best Buy today after I was told by one of the employee's that BB should be able to match the Target ad. I had the flyer with me and went up to customer service and they didn't want to give it to me, they called the manager and he also said he wouldn't honor it. The sad part is I had 2 blu ray movies, 3 games, an extra controller, the PS3 system, a memory card adapter, and was even thinking about the warranty. When he said no and wouldn't budge I just left all the items at customer service and just bought everything at Target. All because they wouldn't budge on a $40 gift card. I thought he was joking but Best Buy, but he was adamant that Best Buy never honors free offers. I felt like he was treating me like a terrorist when he was talking to me, the service was just that bad.

I am a cashier at Walmart, and will do my best to help with some of the questions you guys have.

I'm fairly confident that an online circular would not work unless you get a nice cashier. As you stated above, its too far for you to drive for a deal, so its probably considered 'out of the competitive area' to pricematch. It would never hurt to ask your cashier, just don't be surprised when you are turned down, and don't push the issue as it probably won't get you anywhere.

We do not match online retailers. Once again, they are not in our competitive area. At my walmart, we keep the sales flyers for the week at each register. You might ask a cashier if your store has them, as these are the stores that we would consider in our competitive area.

We do not honor what walmart calls gimmick deals, which are percent off's and buy one get one free's.

Someone asked if you can pricematch then use a coupon. Yes, you can, as long as its not a competitor's q (iow, it has to be a mq).

The item you are pricematching has to be the EXACT item as in the competitors ad.

Yes, we will be pricematching on Black Friday (really really wish i didn't work at walmart now, haha). Make sure your item is the EXACT - i really mean EXACT- as we have been warned to watch for people trying to scam. Also, bring the add with you and have it open to the correct page for us to verify that the item is right. This will help us immensely and you'll be more likely to get your pm.

I am unsure about the 30 day price guarentee you guys have mentioned. I've never heard of it, but I'm not at the customer service desk, so i honestly don't know. The best bet would be to call your store and ask. If they say no, you could always return the item and then purchase the same thing. The trouble would be worth it for $70 imo.

Anysays, happy shopping and good luck!

Does anyone know if Sam's Club price matches? Or if they will match the price from Wal-Mart as they are owned by the same company?

thanks

How does Best Buy's price matching policy work if they have a bundle deal? For example if Best Buy offers a tv with instant savings on a blu-ray player(essentially free) and I find a lower price for the tv will Best Buy match the price and give me the instant savings on the blu-ray player?

afaik NO. i have asked 2 or 3 times at my local samsclub, at service desk, and i have always been told no they do not pricematch.

BestBuy Pricematch Class Action Suit
 

As of this posting, Bestbuy has a clearly defined pricematch policy (as linked in the beginning of this thread) where they match local retail stores. However, the enforcement of this policy is quite uneven through untrained CSRs and MANAGERS.

The problem varies from store to store. I was denied over $300 in pricematches with Sam's Club. The manager at one Best Buy store kept chanting that she was denying my claim because "Sam's Club was not a retailer", which is a completely absurd and non-factual statement. She claimed it was store policy not to pricematch Sam's Club, although she couldn't show me one word in the price match offer that indicated such.

The CSR at the next Best Buy store I visited not only processed my price match properly and without any hassle, she also offered to juggle an online order I had placed so that it would qualify as a price match through the local store. I didn't have time to do that, so I declined, but I thought that was very customer-friendly for her to go out of her way to try to save me some money. FYI, BBO and BB stores are actually two separate legal entities and that is part of the reason why their pricematch policies are different.

At another store, the CSR said that was told not to pricematch Sam's Club but she would approve my request anyway as a price match against Circuit City so she wouldn't get hassled. Again, customer-friendly, but you really have to wonder just how far up the corporate ladder these de facto, unpublished policies are coming from.

Well, since I did eventually get my price match and suffered no more than aggravation, I have little damages to show in bringing suit against Best Buy for fraudulent, false, and misleading advertising. But, if you have not been so lucky, you should seriously consider taking action against BestBuy for fraud.

These transactions fall under state consumer protection laws, so each state has jurisdiction over its own matters. I suggest finding a large law firm in your state that handles consumer class action lawsuits. You can try http://www.martindale.com to search for local represenation. I also googled "best buy price match class action lawsuits" and found this http://www.kgglaw.com/pages/bestbuy.asp. I contacted them and they are quite serious about persuing this matter.

I find it very frustrating that a large company can mislead customers in such a manner without recourse. If you have been screwed by BB on a legitmate claim then you should stand up for your rights. good luck.

Wal Mart used to have it posted somewhere around the registers, and in a big sign at the front of the store, but it's been a long time since I've seen it at my store. They do price matching on grocery items, because I sit down with sales papers and mark items in them every week, and drag my coupons with me. Unless I have a coupon I can double at the store with the sale. Wal Mart doesn't double coupons. Wal Mart will also do the B1G1's as long as there's a price listed. Anyhoo, as long as the item is identical, same model and name, quantity, same manufacturer, they'll do a price match on just about anything. They don't do price matching in the pharmacy though.

Here's another little known fact. I don't know if it's still true, but Food World stores used to have a policy on a tag above the registers that stated if the scanned price for an item on your receipt was incorrect then you got the item free. I got quite a few free items from Food World because of that policy, years ago. The registers of the local store were horrible for not having the prices programmed in correctly. They may still have the policy, and you have to know to ask, or go to the customer service desk, but I don't shop there much any more since Wal Mart opened, so I don't know if that policy is still in effect or not.

Albertson's stores were actually owned by two different companies. If you go to the website and put in certain zip codes there's a blurb on the page about it.

The reason some Albertson's stores circulars are not in the papers is because from what I understand those stores were bought by another company and closed. I heard it was Publix that bought them, but that has not been confirmed as yet. However the stores still owned by the other company that runs Albertson's stores are still open. We had three Albertsons stores close in our area, but 200 miles away Albertson's stores are still open.

Hope that answered your question.

WalMart will honor online print outs if they're from LOCAL stores, no Online stores, or another B&M store in another state. I print out online circular pages for local store price matching all the time, but more often I just make a list because at my WalMart they keep the sales circulars from Wednesdays and Sundays at the registers. They won't do price matches on tobacco products, or for prescription drugs.

Does anyone know if JR.com will price match an item already purchased, if it is still within the 30 day exchange/return period?

It's worth calling and asking. If they refuse tell them you'll have no option but to return/rebuy at the lower price. It's in their interest to match the lower price rather than take a return.

=) sounds good to me. thanks.

Sears in Lake Grove New York constantly violates Sears policy and refuses to price match a SEARS online website item. No wonder Sears is in so much trouble with closing stores and laying off employees.

I have found the same problems with Sears!

If I understand your problem, the store price is higher than their own website price? Order it online for pickup in the store.

If it's an online purchase that is to be pricematched against a local competitor, then you have to be persistant because they'll reject it on the first shot. Since it's purchased online, you'ved used your credit card. This sets things up for a CHARGEBACK, which is what I had to threaten to do if I didn't get (a) an RMA or (b) a pricematch. It's worked for me. Good luck.

I thought Amazon quit doing Price Match???

Amazon never did price matching. However, they had a 30 day price guarantee where they would give you the difference in price if they lowered their price within 30 days of purchase. That policy is history, although if there is a big reduction they will sometimes give it to you, very YMMV though.

Ok guys. I just called regarding my TV and the guy who I was on the phone with said my order will go through. He said since my order is in the "in production" stage that they will acknowledge the order or something like that.

He sounded like he didn't know what the hell he was talking about. So, we'll see what happens.

Office Depot
 

Just an FYI, I have called all the Seattle, WA area Office Depots, and they all have told me over the phone that they do not honor competitor's coupons for technology items regardless.

Example: I had a $90 off $300 for Staples, which Office Depot would not honor towards the purchase of a new monitor.

I would be interested to know if anyone has had similar or different experiences with Office Depot. Thanks.

I've had no trouble getting OD to honor competitor coupons on tech items in the past but I haven't tried in quite a while.

I called office depot yesterday to get a price match on a camera, and they would not give it to me, because the item from the place I was price matching it was on sale. They told me they do not price match to sale items. Is this true?

The Kev Master think you should print this [boygeniusreport.com], show it to the manager and ask the person wants to help you create a lawsuit against their company.

Thanks for your helpful information.

I wish to give big thanks to you really excellent . It helped me lot . Iam grateful to you. Take my Best Regards & Best wishes.

24 Mar 2009 ... Best Buy's Price Match policy is "undisclosed," meaning that we don't know how it actually operates .... In fact many corporate coupons take big losses for the store. ..... Troubleshooting Roundup: Mac OS X 10.5.7 Update ...
____________________________________________________________________________
erik bower [marketbright.com]
Mortgage Introducers [themortgagebroker.co.uk]

Anyone have tips for a successful price match at Overstock?

From what I understand, they are notorious for denying price match claims. I found a watch at Gemnation for $59.99 less than Overstock that I want to buy.

What worries me is:

(1) Overstock only has 4 left, so they can drag out replying to my request for a price match until it is sold out.
(2) How Overstock interprets "promotional free shipping." Gemnation offers everyday free shipping, but I assume Overstock can use the right phrase to somehow screw me.

Any help? Thanks!

I may be dense, but why not just buy it from gemnation?

If you find it cheaper after you buy it at Overstock, Overstock's price guarantee policy gives you a $500 credit at Overstock for a future purchase. But from what I understand, they will twist the meaning of the terms to make sure they are in Overstock's favor so they can deny the claim. I wanted some tips to help me through the process so I am ready before I actually buy it.

The lowes moving coupon- can I use this online?

The item I'm thinking about purchasing (whirlpool washer) may not be in stock at my local store and I need it home delivered.

I'm not familiar with that coupon but unless the coupon has a code on it that you can enter online probably not. You can try calling the support number and asking if they will apply a physical coupon to an order you place online. If it's a small-ish coupon like 10% of something like that they may agree.

Good luck.

priceline.com price guarantee sucks. don't even try it .

Hello,
I liked your idea of price matching and coupon matching..but I don't get that it's profit is gained by consumer or the sales person...and why consumer will take this policy..


Regards,
Nelson

+1 to that

Nothing mentioned about TigerDirect.com.


Last week I bought a 65 inch WD-65C9 Mit tv for $1,299 shipped.
Minus $138 from bing.
And then seen a shaddy dealer on the net had the same set for $1199.
so i called tiger and asked for a price match.
I was told that the shady dealer wasn't a Mit authorized dealer but they would take another $50 off my credit card bill.
I excepted .

TV came today . I think is a slick deal at $1111 shipped


TigerDirect.com'S Price Guarantee


http://www.tigerdirect.com/sector....asp#price

TigerDirect.com'S Price Guarantee
TigerDirect.com'S PRICE GUARANTEE: Shop with confidence, our price guarantee includes time of sale price matching as well as 30 day price protection.

TigerDirect.com’s point of sale price match policy: At point of sale we will match any competitor’s price on identical offers or items. The item must be in-stock, available for immediate shipment and be in the same condition as the TigerDirect.com advertised item. Price matched items are limited to one per household. Sorry, but we do not offer price matches on any item that is advertised below TigerDirect.com’s actual cost.
TigerDirect.com’s 30 day price protection policy: In the event our regular advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Tiger Credit in the amount of the price drop good toward the purchase of anything else we sell. This price protection policy only applies to regularly advertised products and doesn't apply to limited time sales, instant savings offers, instant or mail-in rebates, private offers, auctions, open box items, limited quantity and close out items or other promotions or offers and may not be used in conjunction with other discounts. Due to fluctuations in the industry, CPU’s, Memory, and products or bundles containing a CPU or Memory (ex. Desktop and laptop computers) are not included in our price protection policy. Prices on CPU and Memory are subject to frequent change and we cannot offer price protection on these items and products containing these items in the event prices rise or fall.

Best Buy PM Policy Improving?
 

I was hoping this post could help confirm/deny my recent experiences with Best Buy's PM practices. If this can be confirmed by others, I thought this may provide others a great heads up to enjoy it while it lasts...

I know that for awhile now Best Buy has had a PM policy. The only problem: It seemed to be very YMMV (not uncommon with most retailers). As of late, however, they seem to be getting MUCH more lenient with this policy. So much so that reps seem eager to go online while I am at the store to check out a price from a competitor to match it.

I was at their store last night and told by a rep that they have recently been told by corporate to do what ever is necessary to match a competitors price to get a sale (they even went so far as to try use a RZ coupon that are usually unusable for PM's... they said if the system allows it, they'll be happy to use it).

Can anyone confirm my recent experiences with their recent experiences? Is Best Buy loosening their collar? If not, then I'll just chalk this up as my good fortune to reside near a store that is exceptionally friendly.

Can someone tell me what to expect re: a Sears Price Protection Request?

Yesterday, all day, Sears was offering "Friends and Family" pricing online. I submitted a price protection request while the sale was going on, for an item I purchased online...I clicked the "price protection" button for that purchase (from a week ago), filled in the current price for yesterday (from the cart) and clicked the submit button, at which point I got the message "your price protection mail was successfully submitted."

However, I have received no conformation in my mailbox...How long does it take for them to process this stuff? I hope they'll be able to confirm the one-day-sale prices, which were only reflected when you placed the item in your cart (I did a screenshot for backup).

Does anyone have a number for a Sears complaint line? The person I'm dealing with by email is clearly reading off a script and incapable of understanding that they are not fulfilling the terms of their price guarantee policy.

Did you e-mail the correct department? I had technical problems submitting a Price match form at Sears.com. When I submitted the form the website posted an error message. I had to copy the price match request and just send it from my e-mail account. My PM request was because the item I purchased online at Sears.com dropped in price.

I received a reply in a day or so that said my PM request was being looked into. A few days later I received an e-mail that they were crediting my card the amount I requested.

Try sending an e-mail to customer service. Make sure you include all of the requested info on the PM request form.

If you don't get anywhere PM me and I'll forward you the e-mail addresses of the customer service reps at Sears that helped me.

thanks for this helpful

Thanks,this was so helpful

just call...
 

Just call the regular number & get a CS mgr.

...I came here out of frustration! Though I don't really believe this NEEDS to be put in the wiki that badly- if you are reading this, I'm HOPING you are the one I said to look for this thread!!!

If you are trying to PM at a BM Store (newbs: Price match @ an actual store) to a price you printed online... DO NOT mention that it's ONLY available online... Your odds shoot way down of getting this through if they don't have a posted policy of accepting online PM's. You also kill it for anyone else that tries, we have to tap dance away from your routine.

Hi, does anyone know why I keep getting this "Sorry! You have already printed this coupon the number of times allowed" when I haven't even printed out one? Is there a way for me to make it print? Thank you and sorry for being OT!

FYI I tried to pricematch at Officemax, Coppaq PC, followed the online instructions, 2 days no response, called - They told me to go buy it at Staples.

OM is not long for this world !

is it possible to price match a $10 off 50 coupon from Office Depot to Best Buy?

Toys R US
 

any update on their PM policy to store to online . i bought something at store and its less online. they dont have anything documented anywhere. CSR with 1800 told me no. let me know if anyone had any experience. will try store tomorrow.

Thanks you all. its very helpful discussion

This has helped me a lot thanks.

Does Lowes Pm and then beat the price by 10%? couldn't find on their website. I am a new homeowner, want to stack coupons as much I could!! don't want to miss on asking if they do......

Just want to vent... I'm in Las Vegas, I went to Best Buy to PM the Fry's Alice in Wonderland. The cashier told me that they no longer PM Fry's. They'll do all stores except Fry's. Then the Manager came over and said the same thing. I went to Walmart around the block, and they said the same thing!! They'll PM all stores EXCEPT Fry's. Both places stated there was a company memo.

Anyone else having any issues with PM Fry's ads?

Will Walmart PM an item from a competitor (in my case Kmart) if the item I want from the competitor is not in its ad? I have the online print out, and the online price is the same price as in store (I called to confirm) but i'm not sure if Walmart will shoot me down

:lol:

Hi there regulars and others. I just found this thread :bounce: Looking to see where to post or find a thread that would help me re: buying Square Trade warranty for item I used Staples rewards Q's on. Any help in pointing me in right direction much appreciated - and/or if anyhone on this great thread knows about it...please pm me. TIA! :wave:

Link to the Walmart policyhttp://walmartstores.com/7659.aspx

yes- becuase what is your incentive to shop with them if all they are doing is matching?
i said thatand got the extra 10% over and above the PM

TRU Price Match / Price Adjustment Policy
 

Response (Jose Moreno) - 11/09/2010 09:29 AM
Dear ------- ---,

Thank you for contacting the "R" Us Family regarding our price match policy. I apologize for the inconvenience, Toys R Us does not price match with competitors, however, if an item is purchased from either Toys R Us or Babies R Us and within 14 days that price is lowered at our store, we will refund the difference. Also, Toys R Us does not price match with any of our or other online sites.

On the other hand, Babies "R"Us has a price match policy on certain items. Babies "R"Us will match any advertised price on items from the list below. However, the item must be advertised at a lower price and the Guest must present the ad. We will not match unadvertised items. If a Guest can find a lower price in any current competitor's advertisement, "R"Us will match the price as long as all requirements met.

The Price Match policy only applies to select items in department 74 (see list below).

Car Seats
Strollers
Travel Systems
High Chairs
Play Yards
Swings & Bouncers
Bassinets
Entertainers

Please be advised that competitor price match does not apply to formula or diapers.

Thank you, once again, for contacting the "R" Us Family.

Sincerely,

Jose Moreno
Guest Services Team

target vs amazon
 

I found a Call of Duty Black Ops at Target.com for 39.00 + shipping... will amazon match this? I get free shipping at amazon thru my student prime membership.

I just called a BB to see if they would PM a nintendo ds lite system from RS and they said yes until I told them how much the PM was and then she rudely said no and said that they can't loose money on this PM and that if its that low at RS I need to go there instead cause they will not honor it. I called corporate and will hear back from them soon hopefully cause the CSR was very rude with me and by her telling me to go to one of their competitors that was just crazy. So no I don't think they have gotten any better.

I had the same problem. BB said they would honor a PM. I went into the store and was rudely told no because they did not want to lose money and then gave me various BS reasons. "They are not a competitor because they are over 30 miles away" My response "They are 22 miles away." "Ohh....." and on it went. I was considering going to BB corporate. How did your experience go?

Great information! Thank you for this!!

Kmart is price matching .. in Australia.
http://www.kmart.com.au/PricePromise.aspx

The US stores are still not caught up :)

The Kev Master is from Australia and K-Mart is actually very strong in the domestic market unlike the weakling they are in the US.

thumb up. very helpful lists.

Price Matching Coupon Matching Policy Roundup
 

There is a manager at CVS that I love, and after having an interesting discussion, we decided that since he gets reimbursed for the full amount of the coupon, that he would let me use the full amount of the coupon, as long as he didnt have to give me cash back. Usually I will just thow some gum or something up to make the difference up. With CVS it is VERY MUCH a YMMV.

I'm going to be lazy and not read all of that. Would love if someone could answer this questions though. If a website says "We will price match." Are they required to match a price you find on another site or do is it up to them whether or not they want to do it?

They should. But there are probably requirements like the item is in stock, the other site is an authorized seller, the shipping charges are accounted for, etc. There are A LOT of illegitimate websites with bogus prices, you can't expect a legitimate website to match the price of an illegitimate one.

(Fry's Electronics List of Approved Online Match Game Competitors And Policies)

Fry's Price Match policy, which includes "An authorized Internet competitor ready to ship". Problem is, I couldn't find that list anywhere. So I was at Fry's the other day and they gave me this after I asked nicely.
Didn't see it anywhere on google. Here is the list of Online Internet Competitors they will honor in stores if you find it cheaper there:

Amazon.com
B&HPhoto.com
BestBuy.com
Brandsmart.com
Buy.com
CDW.com
CentralComputers.com
Circuitcity.com
CompUSA.com
Costco.com
CVS.com
Directron.com
HHGregg.com
J&R Music/Comp
K-Mart.com
Lowes.com
Macmall.com
Macys.com
Microcenter.com
Newegg.com
OfficeDepot.com
OfficeMax.com
Pepboys.com
Radioshack.com
RitzCamera.com
SamsClub.com
Sears.com
Staples.com
SuperBiiz.com
Target.com
Tigerdirect.com
ToysRUs.com
UltimateElectronics.com
Walgreens.com
Walmart.com
ZipZoomFly.com

great...thanks for sharing this

question, does any retail pricematches mail-in rebates?

Updated Wiki for Home Depot & Lowe's current policy
 

Howdy y'all,

I took the liberty of adding Home Depot and Lowe's price matching policy, both ofwhich (unfortunately) are for local retailers.

Home Depot
NOBODY BEATS OUR PRICES
If any competitor tries, we'll beat their price by 10%. Guaranteed.*
*If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.

http://www.homedepot.com/webapp/w..._Guarantee
__________________________________________________ _______________________________

Lowe's
Everyday Low Prices, Guaranteed
We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad and we'll beat their price by 10%. If a competitor is offering a percent off discount, we'll reduce our current price by the same percentage discount that the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation, or to damaged items. Limited to reasonable quantities. Visit store for complete details.

Price Protection
As a benefit to buying online and selecting Store Pickup or Lowe's Home Delivery, you will receive the lower of the online store price or the price at the local Lowe's store you are shopping at time of purchase. For lumber and building products, local pricing is provided while shopping on Lowes.com.
http://www.lowes.com/cd_Everyday+...787241445_

sorry I'm still new to the price match thing, so i'd appreciate it if someone could clarify

do you place the order with the 25 off 75 coupon, and then call in to change the price? or do you call to place the order, and give them the coupon number over the phone?

Thanks for sharing.

You had better do it with a live chat.

very good thanks

deleted

Has anyone had any issues with Newegg's Iron Egg Price Guarantee? I sent in a match request for a camera on Sunday, heard nothing back, then sent a follow-up on Tuesday. I finally got a response on Thursday saying they couldn't match BB because the item wasn't available at that price anymore. (Obviously!) Newegg is usually pretty good about this sort of thing.

thanks very helpful.
 

thanks very helpful.

PM for GC
 

Got a quick question regarding the PM policy. Do Walmart PM the gift cards tooo I mean right now staples have $10GC for purchase of $50 GC. Just curious to know..........

I like this is to good is nice.

does anyone know if target matches an offer say if you purchase two games at toys r us and they ar eoffering $25 in return will target match that?

have to say its really considerate of u to do this!

Great information here, thanks to all who contributed.