Time to contact CS (customer service). I'm sure there's a link somewhere to contact bricks. I know there's links on some coupons that they'll send them to you if you can't print.
I've tried contacting SmartSource for issues with their software that I have. So, I figure there should be a contact us link for Bricks. Explain the steps that you've taken. I'm sure you'll get a cookie cutter response of this is what your supposed to do. Let them know that doesn't work....
You're not sharing your IP address with someone else that may be printing Q's?