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Old 04-04-2010, 05:57 PM
slayers750 slayers750 is offline
Stop The Hating
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Quote from annie85 View Post :
i also have a VERY DETAILED response from CVS regarding their coupon policy. I don't know how to post it here.
Below is what annie85 (credit goes to her for contacting CS and helping to clear some things up) send me regarding an issue with CVS policy regarding BOGO and using coupons.

Dear XXXX,

Thank you for contacting CVS/pharmacy. Your e-mail has reached the Customer Relations Department. We appreciate the time you took to contact us with your inquiry.

Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item. Free coupons or “offers at the register” (OAR’s) are unearned and issued to you as a valued member of the CVS/pharmacy ExtraCare program. These coupons take the form of “open ended” coupons such as $3 off $15 or a certain dollar amount off a specific item. In any given transaction our registers will allow only one “open ended” coupon per transaction. CVS Extra Buck coupons are earned when you make a qualifying purchase. These print out instantly at the register upon reaching the threshold for the offer. You can use more than one Extra Buck coupon provided the purchase threshold has been met for each offer amount on a per-transaction basis.

In the case where a particular item is on sale for “buy one get one free” (BOGO), you are only allowed to use one manufacturer’s BOGO coupon. For instance, if Revlon lipstick is on sale for BOGO, you can use one manufacturer’s BOGO coupon. You would get both items free and pay any applicable tax. The use of this coupon/sale combination can be limited by the Store Manager after the first purchase. If our store is running a sale for BOGO, you can use two manufacturer’s coupons for a specific dollar amount off. For example, if Revlon lipstick is on sale at our store for BOGO, you can use two $1.00 off Revlon lipstick manufacturer coupons.

In your case, you were buying four Herbal Essences hair care products. You had two manufacturer couposn for buy one get one free, thus you would have only been charged for two products plus tax. You could also use the CVS coupon for $1.00 off two herbal essence shampoos. Though one of the shampoos were free from the manufacturer’s coupon, you are still purchasing two items so the $1.00 coupon is allowed. I am very sorry for any problem you had at the store and the cashier’s obvious lack of training on proper coupon procedure. The Shift Supervisor was correct in that you could use all three coupons. If you would like to provide me with the location of the store you visited, I can certainly make the District Manager aware of the issue so this can be addressed with the Store Manager and staff.

Again XXXX, thank you for contacting us. We value your business and look forward to serving you in the future. Have a wonderful weekend!

Sincerely,
Danielle
CVS/pharmacy
Customer Relations
08169638
After seeing this - I wish I was there. Rare that the local mall gets an actual celebrity to show up as part of a "flash mob". Smilie