That was the way the gaming portion of their service was. I remember signing up for the free first year. I used it the day it released and because I had a gaming desktop already, it was a subpar experience. Do you know if its any better now? There was really bad input lag when I played and the graphics were terrible..
I think their gaming service has vastly improved since when I first used it. There's no longer a subscription required to use their gaming service also; it's free. I actually game quite a bit on OnLive now.