Just got my mugs. Both handles arrived broken. It was wrapped with three pieces of bubble wrap. Shame.
Same here. Handle broke off, top has half a chunk missing, side is cracked and about to break apart. Pic: http://i.imgur.com/z2kmW.jpg
They definitely did not pack these mugs securely. Three thin pieces of bubble wrap & nothing to divide the mugs from rubbing against and scratching each other.