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Old 01-08-2013, 06:28 PM
macinmn macinmn is offline
L4: Apprentice
  • Feb 2006
  • 362
  • 93 macinmn will become famous soon enough
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Can everyone who just has 'heard stories about...' or 'has a friend who...' stop squawking and spouting off about what may or may not happen if and when a warranty crisis occurs?

If someone has first-hand experience with BVI's warranty process, please speak up.

My own personal experience with them has been buying a 24-105L lens. It was described up front as being formerly part of a separated kit. It arrived in a repackaged box and appeared very clean (I scrutinized trying to find something wrong and could not). I did not receive a warranty card and I was never told to send it in to Canon USA directly for warranty service. I expect that if I have problems with it within the 'warranty period', that I contact BVI and they help me get it resolved; how, I really don't care. If they don't then they are in breach. Being a lens that I plan on taking good care of, I expect the chance of a problem arising past the original inspection to be fairly low.