I already contacted them this morning, and they were not at all helpful. They told me they didn't know why symantec invalidated it and they would send it for review which would take 7-10 business days. I have my Norton antivirus which just came in the mail from frys and I am trying to decide if I should just send it back or do the rebate anyway, hoping all this will be resolved. This is such a disappointment to me because symantec rebates were always so easy, and quick to get back, with usually only a 3-4 week turn around. Blurg!