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#760
Old 01-28-2013, 06:54 PM
mky mky is offline
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  • Jul 2012
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Quote from NathanOfLight View Post :
It says DECLINED, unfortunately. Didn't see that on the status at first. Very strange how this would happen.

Do you have a link to the fax info?
Might be worth a call since the packing slip is virtually identical to the invoice -- has the order number, order date, item description, pricing, etc. Tel number is 800-286-9146 (9am-6pm). I've never used the fax number but others have posted that it's 954-573-6751. Someone posted that they received the following correspondence from the rebate company:

Excerpt / rebate processor corresp:
Hello, Unfortunately, we are unable to open or accept email attachments for security reasons.
You may fax a copy of the Invoice for a resubmission to 954-573-6751. Please be sure to include your rebate tracking number.
Once we have received the documentation needed and your rebate is updated you will receive an email notification of your new status. If you have any further questions please contact us and speak with a live customer service agent at 1-800-286-9146.

Last edited by mky; 01-28-2013 at 07:16 PM..