File a complaint online to the State Attorney Generals Office in their state, CA, for false advertising and rejection of your rebate. You'll get it. Form takes 5 minutes.
Do NOT file with BBB. SAG will not get involved if you do.
I assume you're saying to file the AG complaint against Symantec? (they're in California)
Which do you think is better, filing it against Symantec or against Parago?