I bought a Big Jambox during the last Slickdeal and while I love the battery life and sound quality (for its size), I received one with a large dent in a front corner. While it sounded and worked perfectly, I called All4Cellular and said that a large dent is worse than their stated minor scratching description of refurbished. They were happy to pay for return shipping and send out another Big Jambox, however I received another flawed unit with another (not quite as large) dent in another front corner. Overall I'm happy with the savings, but disappointed that it has a sizeable dent in the front. To be fair, the Big Jambox is prone to dents as it has sharp pointed corners that dent easily, with no protective case included (costs an extra $50).
Thanks for the feedback. It's stupid, I know, but I couldn't live with a dent. That would really bother me.