Got an email today from some one in Parago to call him about the Norton Rebates I had submitted to Frys. Called and went to his Voicemail. I guess Frys is now asking them to call instead of Frys doing the Investigation and processing a check themselves.
FYI, I'd take your case public and shame the rebate processor. Write up a concise report of the problems and email it to firstname.lastname@example.org
- it's owned by the Consumer Reports guys. If they publish it, you'll probably get resolution very quickly from Parago/Symantec. They don't want/need the bad press, especially since their rebate processing used to be amazing.
Also, dunno if it's still valid, but the CEO of Parago is Julie C Spottiswood of Plano, TX, and her number is/was (972) 403-7485
(her older number from 2008 is/was (972) 538 7200) if you want to try that. Someone else who had issues called and got resolution quickly, according to their post. If anyone tries it, post if it's still valid.
Last edited by gaijin4life; 02-21-2013 at 07:49 PM..