I had a coupon loaded to my card at Rite Aid and it didn't come off. Decided to talk to customer service and they told me I am not allowed to use more than 2 coupons on the bogo 50% sale. She told me that means that I am only allowed to use one coupon that starts with 49 and one coupon that starts with 5. Did anyone else heard anything about that. She said it clearly states it in the policy.
You didn't specify what the RiteAid coupon & what the MQ were.
If the loaded coupons was something like $/2 and the MQ (starts with 5) was $/2, I would say the rep was correct but if the Qs were $/1 then you should have been able to use more than 2 coupons.
Anyway, I am no expert on RiteAid -- I just go in for the ice cream stand and clearance.
The RA FAQ thread is here