SUGGESTIONS: Refer to
http://forums.slickdeals.net/show...tcount=756
For some SERO and def NON-SERO people (like me):
For those wanting to haggle and dont know what you can get may I suggest the following:
-Getting Airave. Indoor device to boost signal but also talk them into giving you free unlimited calling with it normally 10+. You have to be willing to talk your way into to it, not just hear no and say ok. Mention that you have lower bars at your residence. Im not saying to lie, but if you have less than full bars, I would consider that lower bars....
-Pick 3: Seems to be available pretty easy. I would mention that you call a few people a lot and wonder if they have anything to do it. Remember the whole point of the call is to bring up the admin fee and to tell you have been having an issue with something like.
-Statement credit- Ranges from 25-100$. Depends on who you talk to. (grr.. i only got $10/line but @ 4 lines = $40)
-New phone/cheaper phone - This mostly is for the people who are nearing the end of their contract. You can probably get a combo statement credit/phone deal.
*BestBuy's Sunday ad (NYC) shows HTC Touch Pro for $199, good chance to price match! PDF of the BB ad below...
-Discount. Ask what discounts they have, this is one of the hardest to get applied. Just be persistant and reiterate the fact that you love sprint (if you do) or if you have had a past problem, bring that up again, and remind them of it.
I hope Ben's Sprint Retentions Ideas (trademarked) help you. I will add this to the wiki. Feel free to add on. -LEANINBACK916
PLEASE PUT SUCCESS STORIES FROM SERO BELOW:
2/4/09 - crappyjoe - Echat was easily willing to cancel my lines w/o any hesitation. Did offer me pick 3, took it.
1/30/09 - rebelx - EChat got me a free airrave with a 2-year commitment and a $4.95 charge/month. I disconnected the chat box by accident, called in and got my contract date zero'd out. I totally forgot out to ask for free PAM. Damn.
1/28/09 - BrownsDawg - Called CSR after 2 unsuccessful e-chats, wasn't offered anything but was direct and asked for pick 3 after saying I was considering changing services. Transferred to account or retentions(?) rep who gave pick 3 with no questions asked.
1/23/09 - jumpman6235 - Called CSR to cancel contract and waive ETF, was offered free Airave(Declined), Now my contract will end w/out ETF, Thanks!!
1/14/09 - bojackson63044 - I was able to get the CSR to make a note on my account to waive the ETF via eChat.
drprince89:
I was able to end my contract, i have SERO and had to only call twice, the first representative3 was a male and was hellbent on not letting me out to the point that he called back and left a message confirming what he had told me. Second time around I called and got a really nice southern female and within 10 minutes i was out of contract with my line still active.
i got airave free and the 4.99 monthly payments waived.
RulingCzar: After being offered pick 3 and some other poor offer they stuck with $75 towards an upgrade. I wanted new phones and they didn't want to play ball. After asking to have the lines canceled without ETF several times and receiving several counter offers to leaving they canceled my lines with no ETF.
CrazyScntst: 1/17/09 - On first call (talked to someone in the US!), got transferred to an account manager that had no problem setting me up with a free AIRAVE w/plan, but i have to pay $10 shipping and they'll extend my contract to 2 years from today. I didn't push my luck on getting out of ETF and I don't care about contract extension b/c I have SERO 500.
PLEASE PUT SUCCESS STORIES FROM EVERYTHING PLUS REFERRAL PROGRAM BELOW:
PLEASE PUT SUCCESS STORIES FROM NON-SERO (REGULAR) BELOW:
Worked for me on 1/9/09 with porting number using eChat model from pidass15, below. Thanks, pidass15!
Worked for me on 1/2/09:
http://forums.slickdeals.net/show...tcount=706 using eChat.
Worked me on 12/30/09 with porting number, called today to confirm it had been waived
http://forums.slickdeals.net/show...tcount=745
Worked for me on 1/2/09: 450 data everything with pick 3, free airave and free unlimited calling on it, 25 instant credit to my account and on top of that 25% discount. -LeaninBack916. Many Thanks to OP!
http://forums.slickdeals.net/show...tcount=733
Worked for me on1/9/09: Renewed 5 line Plan, 2 Curves at $99/each,Free Katana Eclipse, $50 Rant, $99 LG Lotus, free Airrave and Airrave Service
PLAN: 2500 minutes/month for $115.99 +data+tax, Nights at 7 PM, 200 bonus minutes/line/month, 500 free text messages/line/month, 20% corporate discount, $19.99 Blackberry Data Plans, 2 free add a lines -Vegasdealman Thanks OP!
Worked for me on 1-15-09 Not interested in airwave, got pick 3 and $25 credit Thanks OP!
http://forums.slickdeals.net/show...tcount=970
PLEASE PUT SUCCES STORIES FROM SEP BELOW:
NO SUCCESS STORIES?
SPRINT USERS CAN CANCEL W/O ETF UNTIL MID MARCH FOLLOWING THESE GUIDELINES, AFTER THAT SPRINT HAS THE RIGHT TO KEEP YOUR CONTRACT FOR FULL DURATION.
Thank you
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From Consumerist.com, if you are not getting a reasonable outcome, I found this number to be helpful 703-433-4401. It's a special phone number directly to the executive customer service queue. It's stated to:
Use this number
1) For good
2) If you have a major problem with Sprint
3) After you have communicated with at least two different customer service reps and asked to be escalated to a supervisor at least once.
HOW TO GET TO CHAT
LOG OUT FIRST
1. Go to Welcome to Sprint - Cell Phones, Mobile Phones, Plans for Personal and Business Wireless
2. Without typing anything into the MySprint Sign in hit the "Go" button (leaving fields blank)
3. This will bring you to an error page saying to "Please Check Your Information" for signing onto MySprint (will ask to sign on again - don't do it)
4. Rather, look to the left of "Sign On to My Sprint" there should be a "Got a question? Click to Chat." button.
5. Click that button
6. Fill out required information then hit "Click to Begin Chatting"
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.
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