Important: Buy.com orders with Google Checkout. How to get free shipping and rebates

[glesage]

For the last week I can not get buy.com receipts with the method described in this thread. If you look at the buy.com description of the use of Google checkout, it is explicitly states that invoices for buy.com purchases through Google checkout will only be kept at Google checkout and not at buy.com. See quote below from http://www.buy.com/corp/promos/google_offer.asp

"Buy.com Purchase History – By using Google Checkout to make purchases on Buy.com, your purchase history for such purchases will be maintained solely in your Google Checkout account. Your purchase history for such purchases will not be maintained by Buy.com. All purchase history that you may have with Buy.com prior to using Google Checkout or with respect to purchases that you make without using Google Checkout will be maintained in your My Account at Buy.com. "

Most of my rebates say they can not be combined with other offers. The receipt that you can printout at google.com shows the Google discount. I worry that I will not be receiving my rebates using a printout of purchases from "My account" at Google that show the 20 or 10 dollar discount as the invoice. I can not get buy.com to answer my emails requesting invoice directly from buy.com.

[dataplussystems]

Quote from Byaka : This is driving me crazy... I was about to finally submit all my rebates (I made 4 separate purchases in the last couple of weeks with Buy.com's GCO) when I came across this thread. What am I doing wrong? I do not have a "regular" Buy.com account and only started using GCO a couple of weeks ago. I have tried both Buy.com order number and Google order number in different pages of Buy.com's order lookup but none of them can locate my orders! The message I am getting is always the same: We could not locate this order in our system. Please note: new orders will show up within 5 minutes of placing order! I am using the phone number that I used to create Google account. Actually, I don't even remember being asked for my phone number anywhere in Buy.com. What the heck am I doing wrong? There are only 3 fields in that form, for crying out loud... This thing makes me feel like an idiot... Somebody, please help me if you have already figured it out!... Thank you!

You could be having the same problem I was. My Google billing name ends in "Jr". It is still unbeliveable to me (as I told the Buy.com help person who told me to do it that way)but I had to enter "Jr" (no quotes) in the Last Name field and it worked.

[montehall]

I ordered three nano's for my kids which turned out to be six because I thought the first set of three didn't go through but they did then it was to late to cancel,so I now have six.my question is this...i know you can only get two rebates per address but on my receipt it shows my info as purchaser and shipping info and the rebate then ask's for required purcher info.Can I leave me as the purchaser and shipped to me but gift the rebate to someone else?

[skibumintahoe]

I use this link to look up my order from Buy.com:

https://secure.buy.com/corp/suppo...search.asp

In your confirmation email, there is a box that says Order Details. There are two numbers, one says Google Order number, which is essentially of no use. The other says Buy.com Order #, which is the number you want -- the 8 digit number is what you put in as the oder number in the above link.

Never had any problem, so I don't know what all of you are having problems with.

[Ico]

Quote from skibumintahoe : I use this link to look up my order from Buy.com: https://secure.buy.com/corp/suppo...search.asp In your confirmation email, there is a box that says Order Details. There are two numbers, one says Google Order number, which is essentially of no use. The other says Buy.com Order #, which is the number you want -- the 8 digit number is what you put in as the oder number in the above link. Never had any problem, so I don't know what all of you are having problems with.

Well, I used Google checkout and never received a confirmation email from Buy.com

[nvdfw]

Quote from montehall : I ordered three nano's for my kids which turned out to be six because I thought the first set of three didn't go through but they did then it was to late to cancel,so I now have six.my question is this...i know you can only get two rebates per address but on my receipt it shows my info as purchaser and shipping info and the rebate then ask's for required purcher info.Can I leave me as the purchaser and shipped to me but gift the rebate to someone else?

Do not know about the rebates. Re: the extra items, try calling buy.com and they will probably take the return, I believe you will have to pay shipping back.

[skibumintahoe]

Quote from Ico : Well, I used Google checkout and never received a confirmation email from Buy.com

then you are not checking the right email address.

[roykirk1]

Quote from wildcherrie : I'm with you. I'll NEVER shop at buy.com again either. I ordered a wireless keyboard last week, and was waiting for it to be delivered on Monday, because when I checked the tracking number...it said "out for delivery". I was at home all day, and FedEx never showed up. I checked the tracking number the next day, and it stated that they delievered it, and left it on my porch because nobody was home. That's a flat out lie! I think the driver took my package! To top that off, I filed a claim and buy.com denied it because they say that FedEx delivered it to me. Now I have to go through the hassle with my creditcard company to get my money back.

Umm... how is this buy.com's fault? I mean, I feel badly for you, since the FedEx guy apparently ripped you off. But its FedEx!!! Not buy.com???

[EzDo]

I've never flamed anyone here. But honestly if someone couldn't figure that out, then they shouldn't get the rebate....
Well dont you just love people who "flame" people who are having problems when they are not?? Well I have a masters degree, and attempted to get my 8 BUY.Com receipts for 3 hrs with nothing but failure. I also felt like a fool as did MANY others. We were called, "lazy" "dumb" etc.
Well I finally got the phone number (which is not listed any where on the site of BUY.COM from dvdtalk.com) and got my friendly 3rd world customer service person. I was informed that my last name was J, and not James J Smith.
It appears that the google program does not allow for a middle name, Jr. etc. To be certain, check the label the package came in. I was shocked to see that all 8 box labels were addressed to James J. When I put J in the field for last name, WALA!!!!
I have no clue how this got through the credit card company, but thats another story. I hope this helps all you unfortunate people who used a middle initial like me, HAPPY RECEIPT PRINTING

[nvdfw]

Quote from EzDo : I've never flamed anyone here. But honestly if someone couldn't figure that out, then they shouldn't get the rebate.... Well dont you just love people who "flame" people who are having problems when they are not?? Well I have a masters degree, and attempted to get my 8 BUY.Com receipts for 3 hrs with nothing but failure. I also felt like a fool as did MANY others. We were called, "lazy" "dumb" etc. Well I finally got the phone number (which is not listed any where on the site of BUY.COM from dvdtalk.com) and got my friendly 3rd world customer service person. I was informed that my last name was J, and not James J Smith. It appears that the google program does not allow for a middle name, Jr. etc. To be certain, check the label the package came in. I was shocked to see that all 8 box labels were addressed to James J. When I put J in the field for last name, WALA!!!! I have no clue how this got through the credit card company, but thats another story. I hope this helps all you unfortunate people who used a middle initial like me, HAPPY RECEIPT PRINTING

I have not had troubles with my receipts, but you definitely deserve a REP just for sharing your frustration, experience and results

[bottombracket]

Quote from MrFish007 : I've never flamed anyone here. But honestly if someone couldn't figure that out, then they shouldn't get the rebate....

This is a line of thinking that we can all live without. What a jerk.

[mcbee]

Quote from tschang13 : My friend had several packages delivered by FedEx and they always leave the package outside your door if they think no one is home without asking for permission to do so. I think they do this because they want to save money not having to come back a second time. This is totally irresponsible and unacceptable. My friend got so mad that he called FedEx and complained numerous times, but it seemed like they just ignored it and kept doing it. Finally he got so pissed off that he just called FedEx one time and pretended that he didn't get the package and asked them to reimburse him (which they did) just to teach them a lesson. But unless a lot of this happens, I don't think they would change their idiotic policy. so it is not really Buy.com's fault. Some people may not like UPS, but UPS ALWAYS never leave a package outside your door without your permission. If no one is home, they will leave a notice saying that they will attemp to re-deliver 3 more times and if you prefer, you can sign the notice to give them permission to leave the package outside your door. Sometimes the way some companies like FedEx does business makes you wonder how the idiot running the company got to the top.

that's really unfortunate! i actually think that buy.com is SUPPOSED to refund you for that. i contacted them after stupid fedex supposedly left the package at my front door (at 8:05 PM, as stated on the tracking site...) with it nowhere to be found. the tracking site said something like "no signature service requested." if you saw that, i think using the argument that because they had no signature for the package, fedex should be held accountable. they have no proof that the package was delivered. buy.com should carry out the issue with the courier. they were ready to give me a refund after i contacted them explaining the situation, so i don't know why they're giving you a hard time...

[yangster]

I didn't know about going to buy.com and getting a receipt there until last week. I already sent out two rebates before I found out, I used the GCO receipt. It seems like it worked for the Samsung monitor, a check is being processed right now. The other one I haven't heard from yet.

As for the FedEx thing, I was never home whenever they deliver stuff, buy.com and from other companies. They always leave a door tag saying I can pick it up and etc. The thing that got me mad was that it said I can pick it up after 5 pm, went there and they told me he was doing night runs and haven't came back, pissed me off. As for UPS, they ALWAYS leave stuff at the front door, even the parts from Newegg, about $300. So, I just send everything to my dad's restaurant which always requires a signature. FedEx > UPS for now.

[Taiqui]

https://secure.buy.com/corp/suppo...search.asp

Buy.com is the only receipt I used when using GCO and I've had no problem so far with about 8 rebates. I still have another 5 or so rebates that haven't been received yet (knock on wood).

[MissLeading]

Quote from Ico : Well, I used Google checkout and never received a confirmation email from Buy.com

Now you can also look-up your order using your Google Checkout order#