UPDATE 4/14/20: For the time being, Amazon will no longer accept new grocery customers. Instead, the online retailer will focus on fulfilling the needs of its existing user base.
Additionally, Amazon has opted to cut down on shopping hours at certain Whole Foods locations, giving staff the opportunity to fulfill digital orders.
For more information on Amazon delivery restrictions amid the coronavirus pandemic, read our original article below.
With the masses staying at home due to the coronavirus, people have been relying on Amazon’s nearly instant delivery services now more than ever. Unfortunately, this has led to a massive Amazon COVID-19 update that could affect tons of future orders.
Starting today, the site will only prioritize household essentials shipments. According to Business Insider, if it doesn’t fall under the following six categories — which include baby products; health and household (including personal-care appliances); beauty and personal care; grocery; industrial and scientific; pet supplies — a customer’s order will not go through immediately.
This is a direct result of the huge influx of toilet paper and face masks orders that have put intense strains on Amazon’s shipping logistics. This has led to delays, site glitches and labor shortage issues. In an attempt to deal with the higher demand, Amazon is reportedly hiring 100,00 additional employees. Check out the full statement from Amazon below.
Amazon’s COVID-19 Update Statement
Hello from Fulfillment by Amazon,
We are closely monitoring the developments of COVID-19 and its impact on our customers, selling partners, and employees.
We are seeing increased online shopping, and as a result some products such as household staples and medical supplies are out of stock. With this in mind, we are temporarily prioritizing household staples, medical supplies, and other high-demand products coming into our fulfillment centers so that we can more quickly receive, restock, and deliver these products to customers.
For products other than these, we have temporarily disabled shipment creation. We are taking a similar approach with retail vendors.
This will be in effect today through April 5, 2020, and we will let you know once we resume regular operations. Shipments created before today will be received at fulfillment centers.
You can learn more about this on this Help page. Please note that Selling Partner Support does not have further guidance.
We understand this is a change to your business, and we did not take this decision lightly. We are working around the clock to increase capacity and yesterday announced that we are opening 100,000 new full- and part-time positions in our fulfillment centers across the US.
We appreciate your understanding as we prioritize the above products for our customers.
Thank you for your patience, and for participating in FBA.