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Toyota Dashboard free replacement -ending in may

+27 Deal Score
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May 31st, 2017 -Last day to claim this customer support program (recall) for selected Toyota's

There are few other "recalls" in play - from Takata airbags to seat belts to sliding door cables to spare tire tie cable (depending on which crappy year Toyata you have)

After years of complaints and recent lawsuits, Toyota has agreed to replace about 3.5 million dashboards that get sticky, cracked, shiny and melt in heat and humidity. Calling it a "Customer Support Program" - ZE6 - Toyota will extend dashboard warranty coverage on the following Toyota and Lexus vehicles.

2003-2005 Toyota 4Runner
2005-2010 Toyota Avalon
2007-2011 Toyota Camry and Camry Hybrid
2004-2010 Toyota Sienna
2004-2008 Toyota Solara
2007-2008 Lexus ES 350
2003 -2008 Lexus GX 470
2006- 2008 Lexus IS 250/350
2007 Lexus LS 460
2004-2006 Lexus RX 330
2007- 2009 Lexus RX 350
2005- 2008 Lexus RX 400h

Calling it both a "warranty enhancement" and "warranty extension," the automaker says it will end by My 31. Toyota owners who have already paid the approximate $1,500 to replace the dashboard will be eligible for reimbursement for the the repairs paid out-of-pocket.

Toyota have send letters informing owners the dashboards will be replaced if heat or humidity has caused the dashboards to crack, melt or become sticky.

Toyota says the melting dashboard extended warranty will have two types of coverage.

Primary coverage will provide warranty extensions for all affected Toyota owners until May 31, 2017. Under primary coverage, it doesn't matter how many miles are on the vehicle or when the vehicle was first used.

Toyota says secondary coverage will work as a supplement to the primary coverage for some owners by providing an extended warranty for 10 years from the date the vehicle was first used. As with the primary coverage, the mileage of the vehicle isn't taken into consideration.

Toyota is offering the extended warranty on the dashboards only if they were damaged by heat and humidity, and you can bet dealers will verify the dashboards weren't damaged by other methods or means.
All work must be performed by an authorized Toyota or Lexus dealer.

To find out if your vehicle is eligible for the dashboard warranty extension, contact Toyota at 800-331-4331 or Lexus at 800-255-3987.
Created 05-23-2017 at 09:06 PM by Deal2vin
in Autos (2)
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Joined Dec 2004
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#46
i went in on the the 31st and lexus has already called me the replacement dash is at the shop ready to be installed.
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Joined Mar 2004
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#47
Just found this thread. My avalon panel is crack and pealing now, when before about a year ago it wasn't. The outside paint is chipping away on many areas as well. Is this warranty officially over? Anyone successful after May 31?
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#48
just noticed my car has a crack on the dashboard. 06 sienna. anyone have luck getting it past the deadline?
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#49
Quote from ctonline
:
Just found this thread. My avalon panel is crack and pealing now, when before about a year ago it wasn't. The outside paint is chipping away on many areas as well. Is this warranty officially over? Anyone successful after May 31?
I doubt they will do it unless your still under the 10 yr warranty. that starts the day. the car was first sold
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#50
Quote from BetaRoc
:
Toyota has extended the coverage time for this dash issue. (called ZE6 btw)
If you didn't make it by the 31st,you still have time...just be patient ,the dashes can really take some time to come in.
I have customers waiting almost a year, but others that have got theirs in a month.
i just called and they denied it, saying if i bring it in now, it's an out of pocket cost
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Joined Aug 2006
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#51
I got a new dash and 4 door panels on my 2007 IS250.
L O V I N G IT.

I purchased new floor mats and beside the shifter console and seats, I've got a brand new interior.
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#52
We missed the recall date! Anyone knows of other alternatives?
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#53
what is the 10 year warranty mean ? My car is 2009 camry so I still have 2 more years left atleast to change it or my car should have some special warranty which was supposed to be bought when it was first sold ?
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#54
Has anyone had any success getting a dash after May 2017? I took my Solara to Toyota of Manhattan on 09aug17 and they said Toyota declined the recall. Any info will be appreciated.
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#55
has anyone had any success in getting a dash replacement after May 2017? I brought my Solara to Toyota of Manhattan on 09aug17 and they said Toyota declined the recall. Any info would be appreciated. Thank you.
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Joined Nov 2007
ob-la-di, ob-la-da
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#56
Quote from LizetteD
:
We missed the recall date! Anyone knows of other alternatives?
Pay $1500 for a new dash.
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Joined Dec 2007
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#57
Listen... I'll say it again.
I'm a Service Advisor for a Toyota dealership.
I literally just put a new dash in a car that that I ordered for her about 2 weeks ago.

The initial CSP ended, BUT they extended it for any vehicle that would have INITIALLY qualified AND you are within TEN YEARS of the vehicles DATE OF FIRST USE (DOFU)

That's not the day you bought the car (unless you are the original owner)
It's the day that it FIRST went from being a dealerships car, to an individuals car.

Long story short... If you have a 2009+ car... You still qualify.
If you have a 2007-2008...meh. Maybe, maybe not... Depends on DOFU

You ALSO have to be UNDER 150k miles.

Good luck
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#58
damn. i got a mail years ago about the dashboard replacement. they also said they going to send me another mail saying whenever they have the parts they will mail us the letter. never gotten it and totally forgot about it. messed up
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Joined Sep 2015
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#59
Anyone notice what's missing?

Yaris, Corolla, and Scion.

Cheapness wins again!
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Joined May 2008
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#60
Quote from youhsf12
:
Anyone notice what's missing?

Yaris, Corolla, and Scion.

Cheapness wins again!
Were those actually part of the recall or are you being sarcastic?
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