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Disappearing PMs.

1,150 3,385 July 6, 2017 at 01:06 PM
Disappearing PMs.

For the last several days, I will occasionally see a pop-up saying I have a PM. There will be an unread notification in the top right by the mail icon. But when I go to try and read it, I get the "Invalid Private Message specified. This usually means that the Private Message you are looking for has been deleted or it never existed in the first place." error.

Because I have all PMs forwarded to email, I can read it there. The people who sent it deny having deleted anything, and I haven't done so.

I sent out a PM to about 10 people at the same time. 8 people received and read without a problem. Two people couldn't read the PM I sent, but had the pop-up notification and then the error message when they tried to read it. When I re-sent them the PM, they could read it with no problem.

I"d say I've had this happen with 1 out of every 7 or 8 PMs lately, and there doesn't seem to be a pattern as to when it will happen.

Any ideas? A setting I have inadvertently changed? A bug?
Thanks,
Marcina

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#2
Thank you! Our developers were notified of this issue. Hopefully it will be resolved soon!
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#3
Last night, all my inbox pms from last night (approx. 4-5 from same user) disappeared.
My sent messages are still there.
I still have a 1 notification (had a popup also) of a new message but it is not showing up.

I logged out and back in
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#4
The messaging system here on SD is very poor. I don't have missing messages like you. But when I send a message and then go into sent items folder, it doesn't show who i sent it to. It looks like I sent it to myself!
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#5
Quote from LadyRam09
:
Last night, all my inbox pms from last night (approx. 4-5 from same user) disappeared.
My sent messages are still there.
I still have a 1 notification (had a popup also) of a new message but it is not showing up.

I logged out and back in
It seems like your issue is the same as what was reported in this thread, so I have merged it to keep track of the problem in one place. Thanks for reporting.

Quote from 8ballz
:
The messaging system here on SD is very poor. I don't have missing messages like you. But when I send a message and then go into sent items folder, it doesn't show who i sent it to. It looks like I sent it to myself!
You should be able to see your Sent Message recipients if you are in Classic View. I hope this helps.
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#6
Quote from washoe-mom
:
It seems like your issue is the same as what was reported in this thread, so I have merged it to keep track of the problem in one place. Thanks for reporting.


You should be able to see your Sent Message recipients if you are in Classic View. I hope this helps.
Thanks. Yes I can see the recipients in classic view now. Repped!
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Original Poster
#7
The PMs are still disappearing intermittently. Just a bit ago, I PMed a group of people. Two replied without issue. One said my message had popped up as an alert, but couldn't be read (gave the deleted error message). The message I sent is no longer in my "sent" folder, though I most certainly didn't delete it. The sent message appeared in my activity stream for a little while afterwords, and is now gone.

Just an FYI.


Edit - one thing. It is VERY helpful to have the ability to automatically forward PMs to email, and I greatly appreciate it. The only issue is when it's forwarded, no where in any part of the email does it say from whom the message was sent! Just:
Quote :
Marcina, you have received a new private message at Slickdeals.net. To view your PM or to reply to it, please visit
...

Here is the message you were sent:
_________
text of message

_________
If they don't sign it in the text of the message, I have to guess.

Thanks!
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Last edited by Marcina July 10, 2017 at 03:12 PM.
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#8
where on sd do i sign up to have them send me emails of notification? i looked around in my profile but couldnt find any info.

TIA
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#9
Quote from Bobbiebell
:
where on sd do i sign up to have them send me emails of notification? i looked around in my profile but couldnt find any info.

TIA
It's harder to find than you might think it would be.

You have to do this:

-Click your name in the top right, next to the PM notifications envelope.

-Choose "settings & options" (second one down)

-Under "Change My Settings, choose the third tab from the left: "Edit Options"

-Scroll down about 3 sections to the "private Messageing" section. Put a check mark in the box next to "Recieve email Notification of New Private Messages"

That should do it!
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#10
Thank you for this info! I had a disappearing PM earlier today too, so this will help!

Quote from Marcina
:
It's harder to find than you might think it would be.

You have to do this:

-Click your name in the top right, next to the PM notifications envelope.

-Choose "settings & options" (second one down)

-Under "Change My Settings, choose the third tab from the left: "Edit Options"

-Scroll down about 3 sections to the "private Messageing" section. Put a check mark in the box next to "Recieve email Notification of New Private Messages"

That should do it!
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#11
Quote from Marcina
:
It's harder to find than you might think it would be.

You have to do this:

-Click your name in the top right, next to the PM notifications envelope.

-Choose "settings & options" (second one down)

-Under "Change My Settings, choose the third tab from the left: "Edit Options"

-Scroll down about 3 sections to the "private Messageing" section. Put a check mark in the box next to "Recieve email Notification of New Private Messages"

That should do it!
thanks so much!!

Applause
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#12
Quote from Marcina
:
Disappearing PMs.

For the last several days, I will occasionally see a pop-up saying I have a PM. There will be an unread notification in the top right by the mail icon. But when I go to try and read it, I get the "Invalid Private Message specified. This usually means that the Private Message you are looking for has been deleted or it never existed in the first place." error.

Because I have all PMs forwarded to email, I can read it there. The people who sent it deny having deleted anything, and I haven't done so.

I sent out a PM to about 10 people at the same time. 8 people received and read without a problem. Two people couldn't read the PM I sent, but had the pop-up notification and then the error message when they tried to read it. When I re-sent them the PM, they could read it with no problem.

I"d say I've had this happen with 1 out of every 7 or 8 PMs lately, and there doesn't seem to be a pattern as to when it will happen.

Any ideas? A setting I have inadvertently changed? A bug?
Thanks,
Marcina
Quote from LadyRam09
:
Last night, all my inbox pms from last night (approx. 4-5 from same user) disappeared.
My sent messages are still there.
I still have a 1 notification (had a popup also) of a new message but it is not showing up.

I logged out and back in
Quote from Bobbiebell
:
where on sd do i sign up to have them send me emails of notification? i looked around in my profile but couldnt find any info.

TIA
Quote from pamfenway
:
Thank you for this info! I had a disappearing PM earlier today too, so this will help!
We're currently testing a fix internally, but until we get the fix out sending PMs to only 1 person should prevent this issue from happening as much. This includes to, cc, and bcc.
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#13
Quote from SP33DFR34K
:
We're currently testing a fix internally, but until we get the fix out sending PMs to only 1 person should prevent this issue from happening as much. This includes to, cc, and bcc.
thanks

Mine were from 1 person; one initial pm and the other 3 were replies back to me.
no cc or bcc involved, only saving my sent messages

ETA: just checked.....my sent messages to the person are now also gone
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Last edited by LadyRam09 July 12, 2017 at 10:52 AM.
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#14
Quote from Marcina
:
Disappearing PMs.

For the last several days, I will occasionally see a pop-up saying I have a PM. There will be an unread notification in the top right by the mail icon. But when I go to try and read it, I get the "Invalid Private Message specified. This usually means that the Private Message you are looking for has been deleted or it never existed in the first place." error.

Because I have all PMs forwarded to email, I can read it there. The people who sent it deny having deleted anything, and I haven't done so.

I sent out a PM to about 10 people at the same time. 8 people received and read without a problem. Two people couldn't read the PM I sent, but had the pop-up notification and then the error message when they tried to read it. When I re-sent them the PM, they could read it with no problem.

I"d say I've had this happen with 1 out of every 7 or 8 PMs lately, and there doesn't seem to be a pattern as to when it will happen.

Any ideas? A setting I have inadvertently changed? A bug?
Thanks,
Marcina
Quote from LadyRam09
:
Last night, all my inbox pms from last night (approx. 4-5 from same user) disappeared.
My sent messages are still there.
I still have a 1 notification (had a popup also) of a new message but it is not showing up.

I logged out and back in
Quote from pamfenway
:
Thank you for this info! I had a disappearing PM earlier today too, so this will help!
Quote from 8ballz
:
The messaging system here on SD is very poor. I don't have missing messages like you. But when I send a message and then go into sent items folder, it doesn't show who i sent it to. It looks like I sent it to myself!
We just released a fix. Let us know for all new PMs sent going forward that it shows up properly. Previously sent PMs could still have issues that we're unable to resolve.
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#15
Quote from SP33DFR34K
:
We just released a fix. Let us know for all new PMs sent going forward that it shows up properly. Previously sent PMs could still have issues that we're unable to resolve.
Hello there. Yesterday, when I logged onto SD, there was an alert for a new PM in the lower right corner. I clicked on it and it took me nowhere, which was strange, since I knew the sender. There was nothing in my inbox, either. However, what's really bugging me is the New Message Alert on my page that won't go away no matter what I do. There are no unread messages amongst my PMs, and yet the alert stays put, which bugs me. Can you help me with that?

On another topic, is there a way to "ignore" the warning that I got a long time ago from continuously coming up when I post something? I know that I'm probably the only one that can see it, but believe me: I've seen it, many, many times, and fully understand it. Can we (or I) make that warning go away now? I'd appreciate it.

Thank you in advance.


Aron
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