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Klarus XT1C Upgraded Edition Tactical LED Flashlight $27 + free shipping

$27.00
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deal [gearbest.com]
$27 + free shipping w/ code 3RDGB1C
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Created 07-15-2017 at 02:42 PM by iconian
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5 Comments

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This comment has been rated as unhelpful by Slickdeals users
Joined Jul 2008
L2: Beginner
59 Posts
18 Reputation
#2
Avoid GearBest. It is the worst!

I bought a JETBeam E10R Rechargeable LED No Battery Flashlight from this post.

https://slickdeals.net/f/10237048-jetbeam-led-flashlights-jet-i-mk-11-jet-u-8-more-free-s-h?src=SiteSearch

It took one month for delivery. That's OK, but the flashlight can't work... its switch is bad. I sent them email on 7/17 and told them I received the flashlight on 7/13, and requested a return or exchange.

That is what they said

"Thank you for contacting Gearbest.We have received your information.
We would like to work together to resolve the issue to your satisfaction.
Please review our warranty here: http://www.gearbest.com/about/war...eturn.html

We has confirmed this issue with our technical team and they analysize the item inside the circuit board in the transport of desoldering resulting in stalls can not be fixed, we advise you can go to the local people to repair it.


If you are unable for any reasons to receive our message , please feel free to contact us again after 2 business days.


Thank you for your cooperation.

Ellia
Best Regards
Ellia
Gearbest Customer Service
http://www.gearbest.com/"

I received a DOA item and contacted them in 4 days. However, they asked me to find somebody to fix it!
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Joined May 2015
L2: Beginner
51 Posts
18 Reputation
#3
Beware Gearbest.com. This is their reply when I tried to get a replacement keyboard that arrived with a malfunctioning O key:

We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here:http://www.gearbest.com/about/war...eturn.html and terms and conditions from
http://www.gearbest.com/about/ter...tions.html

Please review our possible solutions:

1)Keep the item and accept a partial refund to your GB Wallet (credit)
In this case, you can keep the item and do not need to return it to us for this time.
If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.
We can offer refund 10USD to your GB wallet and reward you with extra points(e.g. If your refund is 1USD = 2 points ,3USD =3*2 points => get 6 points etc). This amount can be used for your future orders.
Learn more about wallet benefits : http://www.gearbest.com/m-article.htm?id=111
http://www.gearbest.com/about/faq.html
Learn more about points from http://www.gearbest.com/about/about-points.html

2)Keep the item and accept a partial refund to your payment account
We can refund 10USD to your original payment account.
Please note:
- For PayPal account refund may take 48 hours to process and appear in your paypal account.
The exact length of time is dependent on your card issuing bank.

3)Resend the same item with a partial payment
We kindly ask you to pay 20USD for the reshipping and handling fee.
If you choose this option, we will send you an invoice to process this payment. You will receive the item 10 to 25 business days after the dispatch date.
Please reconfirm your address as follows:
Consignee name:
Detailed address:
City:
State:
Zip code:
Country:
Phone number:
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Joined Dec 2013
L9: Master
4,236 Posts
1,534 Reputation
#4
Doesn't gearbest have a rep who posts here? Maybe they can help with the issues people are having.
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This comment has been rated as unhelpful by Slickdeals users
Joined Dec 2013
L9: Master
4,236 Posts
1,534 Reputation
#5
Found it. Email slickdeals@gearbest.com for their slickdeals customer service rep. You should get better results.
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This comment has been rated as unhelpful by Slickdeals users
Joined Nov 2011
L2: Beginner
30 Posts
10 Reputation
#6
Code Expired
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