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Walgreens Balance Rewards Program Changing Points Expiration Effective 8/25/2017

1,157 2,716 July 20, 2017 at 11:14 AM Get Walgreens Coupons
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Last Edited by tonejob1972 July 21, 2017 at 12:07 PM
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Received a cat at checkout notifying me that I had points expiring soon. Effective August 25, points will expire on a rolling 12-month basis for active members. Any points earned on or before August 25, 2016 that have not been redeemed will expire on August 25, 2017.

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#2
Thanks for creating a separate post for this, tonejob. I also received the cat yesterday and have a load to spend quickly!



FYI, there is no way to go online and see how many points you have expiring. (lovely Balance Rewards system)

Also, normally you can go to the balance rewards page and open a Chat window and ask customer service to check expiring points.
But I tried this today, and the rep told me they are unable to see anything right now. They can't even see what's expiring on 8/25.
Way to go, Walgreens.
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Last edited by bailey327 July 20, 2017 at 12:08 PM.
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Whee
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Now, what to cash out a large quantity on......being a stockpiler bites sometimes LMAO
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#5
Quote from bailey327
:
Thanks for creating a separate post for this, tonejob. I also received the cat yesterday and have a load to spend quickly!



FYI, there is no way to go online and see how many points you have expiring. (lovely Balance Rewards system)

Also, normally you can go to the balance rewards page and open a Chat window and ask customer service to check expiring points.
But I tried this today, and the rep told me they are unable to see anything right now. They can't even see what's expiring on 8/25.
Way to go, Walgreens.
Thanks for info, tonejob.

bailey, did the amount expiring on 8/25 show up on the cat you rec'd?

I don't have all that many, but don't want to lose any, either.

thanx
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marcia
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#6
Quote from marciadel
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Thanks for info, tonejob.

bailey, did the amount expiring on 8/25 show up on the cat you rec'd?

I don't have all that many, but don't want to lose any, either.

thanx
It did, marcia. Here's what it looks like:
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#7
Just went to wags to check by using 2k in points and I didn't get any cat like that. I did receive a bunch of other cats for 10x pts on beauty & personal care, 10x pts health & wellness & a 5k ways $20. So I assume none if my pts exp 8/25/17
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#8
Quote from sdNewby
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Just went to wags to check by using 2k in points and I didn't get any cat like that. I did receive a bunch of other cats for 10x pts on beauty & personal care, 10x pts health & wellness & a 5k ways $20. So I assume none if my pts exp 8/25/17
That is what I was told and the CSR seemed quite knowlegable.
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#9
So did any of you that got the cat showing expiring points use points in that transaction? I've made a few recent purchases and have used points I think in all of them and have not received the cat. I don't see how it is possible that I won't have points expiring in August.
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It used to be said that an infinite number of monkeys with typewriters would eventaully write all the great works of literature by random chance.
Thanks to Twitter and Facebook we now know this is not true.

[stolen from Gammachaser on a usatoday message board]
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Quote from mikeblikesdeals
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So did any of you that got the cat showing expiring points use points in that transaction? I've made a few recent purchases and have used points I think in all of them and have not received the cat. I don't see how it is possible that I won't have points expiring in August.
I got a cat and paid with cash for two accounts. One cat showed the points I have and the other cat showed the amount expiring.
I too can't believe I don't have points expiring in the one account. Will be checking with CS.
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#11
Quote from wildcouponlady
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I got a cat and paid with cash for two accounts. One cat showed the points I have and the other cat showed the amount expiring.
I too can't believe I don't have points expiring in the one account. Will be checking with CS.
The problem is when I got into chat with them they said my points expire 7/12/18 which is a year from the last time I used my account. So I don't believe they know anything (yet?).

I feel that I'm going to be loading up on cottonelle in the coming weeks.
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Quote from mikeblikesdeals
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So did any of you that got the cat showing expiring points use points in that transaction? I've made a few recent purchases and have used points I think in all of them and have not received the cat. I don't see how it is possible that I won't have points expiring in August.
Yes. I spent points in the transaction where the cat printed for me. (I posted the cat above.) HTH!
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#13
Well, isn't this just typical Walgreens?

I contacted Live Chat this morning (to see what I had left expiring after spending some this weekend) and the story has now changed. Here's what they said:

Walgreens: You do not have any points expiring at this time.
Me: But I received a catalina at the register saying I had a bunch expiring on 8/25.
Walgreens: I apologize for the inconvenience but we were experiencing a glitch in our system that falsely provided that information to customers. We are currently resolving this matter.
Me: So I don't have 157250 points expiring on 8/25?
Walgreens: No. If your points are about to expire you will be notified by email.


A glitch? Or is Walgreens backpeddling? The balance rewards website still has posted the new policy change to the rolling 12-month expiration. I really don't know what to think at this point?
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#14
I don't believe it's a glitch and another reason why I spend down all my points. They can modify or terminate their program at any time.
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#15
just had a frustrating talk with balance reward , they cannot tell me how many points will expire. I realize that I have alot of points but I buy for 3 charities not to sell at the flea market. after being transfered to a customer service rep she tells me they are just trying to encourage us to use our points and that I should use what I can and then call them the day after they expire and they will see what they can do, I said you want me to trust that Walgreens will help me when I lose $3000 without any thing in writing.
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