Just wanted to share my bad experience with raise.com. I had purchased $50 gift card and I went to the store today and it shows the balance as only $25.05 . Please stay away from raise.com
Here is the chat history:-
Question: Track a Gift Card
Agent Raise.com Representative has entered at 3:41 PM
3:41 PM Richard
3:41 PM Raise.com Representative
Hello Richard, thank you for chatting with Raise Member Services. My name is Raise.com Representative, how can I help you today?
3:41 PM Richard
Good Afternoon Raise.com Representative
I purchased $50 children's place gift card
order number # ORDER # R087736XXXXX ---> replaced three digts
I went to the store and the store person told
3:42 PM Raise.com Representative
I have your order pulled up here, yes.
3:43 PM Richard
only $25 is there in this order
but the fact is that I bought $50 gift card from raise.com
I was not expecting this issue from raise.com
3:44 PM Raise.com Representative
Our "1 Year Money-Back Guarantee":https://www.raise.com/guarantee
protects the purchase price of your card for 365 days after the date of your purchase, so unfortunately this order is now outside of policy.
3:44 PM Richard
being a gift card, I can use whenevern I need
this is ridiculous
3:45 PM Raise.com Representative
We are a member to member marketplace, which means the gift cards on our site are previously owned or partially used. It is for this reason they can be offered at a rate lower than the card's value. Although we do verify the balance of all cards before they are approved to be sold and before an order has processed, we understand that sometimes issues can occur. However, that is why we have the "1 Year Money Back Guarantee":https://www.raise.com/guarantee
that protects you if experience an issue with your gift card's balance.
3:45 PM Richard
we are buying gift card in raise.com
save few bucks
now, it's total loss with raise.com
I am not happy with this
3:46 PM Raise.com Representative
This policy acts as an insurance policy should you have an issue with your previously owned gift card. We do not provide refunds outside of this timeframe.