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Kohls online cancelled and kohl cash not return

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Has anyone experience kohls order cancellation and losing kohl cash in process? Share your story.
Created 09-03-2017 at 08:05 AM by xhappie
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#2
Super hot deal! Haha. In before lock.
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#3
This is not the proper place to discuss such matters.
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#4
Yo mama on hot seat
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Hellspawn
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#5
A city somewhere – anywhere – is captured momentarily in a field recording. After a few seconds, it gives way to arching synthesized strings that evoke that famous house sound of Chicago. There's space and there's light. And then there's the first plunge.
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#6
Yep, when I tried to use all discover card kc. Now I always make sure some amount goes on my cc. Never had a problem after doing this
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Mmmm. Any Slick Deals?!!
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#7
Quote from xhappie
:
Has anyone experience kohls order cancellation and losing kohl cash in process? Share your story.

Was this a BOPUIS order? (Buy-online, Pick Up In-Store)?

Happened to me as well. Online says they can't do anything about in-store pick ups and store said when they cancelled order for not picking up, it's automatically re-issued.

Reminds me of the Sears days where Online via shipping is treated separately from In-store pickups and there's so black hole in between where one side blames the other.

Not sure why so many retailers have issues with online vs Online order-in store pickup when that's the way more and more retailers are headed these days.
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Last edited by hapollo September 3, 2017 at 11:44 AM.
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Original Poster
#8
Quote from hapollo
:
Was this a BOPUIS order? (Buy-online, Pick Up In-Store)?

Happened to me as well. Online says they can't do anything about in-store pick ups and store said when they cancelled order for not picking up, it's automatically re-issued.

Reminds me of the Sears days where Online via shipping is treated separately from In-store pickups and there's so black hole in between where one side blames the other.

Not sure why so many retailers have issues with online vs Online order-in store pickup when that's the way more and more retailers are headed these days.
Both. Buy online and buy and pick up in store. Apparently if you use more than 1 KOhl cash, it cancelled and refer you to fraud department. Wth??
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dawpa2000
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#9
Quote from xhappie
:
Both. Buy online and buy and pick up in store. Apparently if you use more than 1 KOhl cash, it cancelled and refer you to fraud department. Wth??
Were you using any Discover Kohl's Cash?
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PharmBro
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#10
Quote from xhappie
:
Has anyone experience kohls order cancellation and losing kohl cash in process? Share your story.
I purchased a kohls cash worth like ($150) on ebay. Used it for an order, got cancelled, and then they wrote down my information for fraud. Yeah it sucked, but seller gave me my money back.
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#11
Quote from dawpa2000
:
Were you using any Discover Kohl's Cash?
Discover kc becomes $10 kc once scan in app. I had more than 1 discover kc from family and even getting $10 kc from every $50 spent get cancelled too lol. Kohls is a joke now with most of everything excluded from coupon.
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#12
Quote from p2RLit
:
I purchased a kohls cash worth like ($150) on ebay. Used it for an order, got cancelled, and then they wrote down my information for fraud. Yeah it sucked, but seller gave me my money back.
Hope they refunded your kc. My case did not. I also did buy kc on eBay, order cancelled on Apple Watch, never refunded. Refer to fraud dept, they ask for the original source with receipt of kohl cash. Wth??? How will one prove that buying online? Hahaha kohls expect the unexpected lol
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PharmBro
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#13
Quote from xhappie
:
Hope they refunded your kc. My case did not. I also did buy kc on eBay, order cancelled on Apple Watch, never refunded. Refer to fraud dept, they ask for the original source with receipt of kohl cash. Wth??? How will one prove that buying online? Hahaha kohls expect the unexpected lol
Nope never got it back. I believe the KC was illegitimate somehow. It was embarrassing speaking to them since I dont even think they believed my story. Your best bet is to email the ebay seller and tell them about it in hopes of getting your money back.
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#14
Even worse!
Got $50 kc issued. Bought something online for instore pick up. I didn't pick up the item. They did re-issue the kc, but I didn't end up using it. --So at this point the 50 kc is unused and expired.

I ended up returning something from the receipt I had gotten the original 50kc issues.
The CS said they would have to subtract $50 (real money) from my return money for Kohls Cash used!! I didn't use any Kohls Cash. I was issued it, but never used it.

I only caught this bc ot the short time frames. I can't imagine how many people just take their word for it.


Please watch your returns from Kohls. They would have made 50 bucks off of me in one transaction, so they must be making millions!

**** Any Ideas how I pursue this further... to get my $50 back? Just call customer service again?
This was 2 weeks ago and she hasn't called me back.
Now that I got the kids to school, time to call them back again!!!
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Last edited by Jenee September 7, 2017 at 10:30 AM.
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