Lowes policy to refund online purchases made with gift card to in-store merchandise credit
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Today I tried to return to Lowes some unused, unopened merchandise left over from a recent project and purchased with gift cards I'd purchased in my name from Discover with my cashback bonus. To my surprise, the Lowe's returns desk employee told me it's "policy" to refund online purchases made with gift cards as in-store merchandise credit, meaning that I wouldn't be able to use those funds for online purchases anymore. I've never heard of this before.
I did manage to get an actual gift card after asking for a manager, but I suspect this was only because the manager asked what the amount was and made his decision after seeing it was in the $20 range.
Has anyone else seen this? Perhaps it varies by store and I should look for another one nearby?