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Loose Screen - used phone on ebay. Seller didn't say it in listing.

38,970 6,569 October 4, 2017 at 10:44 PM
I just bought a used Moto G4 32gb on ebay. the phone looks like new, screen has no cracks, side phone has some scratches.

after few minutes using it. I can feel the TOP left side of glass coming loose when I touch it. I can see a small piece of dust in inside the glass, it stuck right in camera front Mad.
The seller didn't say anything about these issue.


I contact them for returning. they want me to pay shipping fee and return fee. They use the phase "what you see is what you get"

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#2
What did the original listing say about the phone...anything like perfect condition?
Also, what did it say about returns?
I think if you offer to pay for return shipping, that should be enough, you shouldn't have to pay a return fee.
If you can;'t come to agreement with seller, you could open a dispute through eBay.

Good luck...eBay can sometimes be a tough marketplace!
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#3
yeah how was it advertised? They should always disclose if the screen was replaced, which it seems this one was because the screen is perfect but the side has wear.
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#4
You pay return shipping that's how it is.
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#5
If it was not as advertised and they won't cooperate, then just file a dispute with ebay/PayPal/credit card. As much as I hated it as a seller, they will virtually always side with the buyer. What the seller wants or presents as terms is irrelevant. The transaction and payment is governed by ebay/PayPal's terms which include the dispute resolution provision which is agreed to in order to use their services and which overrides all of that. If the seller has much experience, then they very likely know that even though they may try to convince you otherwise. Sucks as a seller when dishonest people take advantage of it, but works in your favor as a buyer.
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#6
Quote from Mike A.
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If it was not as advertised and they won't cooperate, then just file a dispute with ebay/PayPal/credit card. As much as I hated it as a seller, they will virtually always side with the buyer. What the seller wants or presents as terms is irrelevant. The transaction and payment is governed by ebay/PayPal's terms which include the dispute resolution provision which is agreed to in order to use their services and which overrides all of that. If the seller has much experience, then they very likely know that even though they may try to convince you otherwise. Sucks as a seller when dishonest people take advantage of it, but works in your favor as a buyer.
Quote from Dr. J
:
yeah how was it advertised? They should always disclose if the screen was replaced, which it seems this one was because the screen is perfect but the side has wear.
Quote from croftonhills
:
What did the original listing say about the phone...anything like perfect condition?
Also, what did it say about returns?
I think if you offer to pay for return shipping, that should be enough, you shouldn't have to pay a return fee.
If you can;'t come to agreement with seller, you could open a dispute through eBay.

Good luck...eBay can sometimes be a tough marketplace!

the seller original listing
Item condition: Used
Seller Notes: Device is in good condition with some signs of use. This may include moderate scratching.
And with pictures

Nothing about TOP left side of glass coming loose, front camera has small dust in it. No way to tell if you just look at the pictures.
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#7
Quote from handyguy
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You pay return shipping that's how it is.
No its not...its ebay...buyer is in control...seller knowingly sold a defective phone...this stuff does not happen in shipping...particularly considering sellers response..
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#8
Quote from xxxHolic
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the seller original listing
Item condition: Used
Seller Notes: Device is in good condition with some signs of use. This may include moderate scratching.
And with pictures

Nothing about TOP left side of glass coming loose, front camera has small dust in it. No way to tell if you just look at the pictures.
take it up with ebay...its easiest to call...if they give you trouble escalate it...if that doesnt work contact paypal.
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Quote from fenderman
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No its not...its ebay...buyer is in control...seller knowingly sold a defective phone...this stuff does not happen in shipping...particularly considering sellers response..
​I've been in this, buyer pays return shipping & gets a refund.
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#10
Quote from handyguy
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​I've been in this, buyer pays return shipping & gets a refund.
That does not apply in cases of "Item not as described."

- The buyer initiates the return as part of the dispute process.
- ebay provides a prepaid label.
- ebay deducts the cost of return shipping from the seller's account.

Quote :
Return shipping charges

Either you or the seller is responsible for return shipping charges, depending on the seller's return policy and the reason for the return. In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shipping—check the Return policy section of the listing. If you're returning an item because it isn't as described in the listing, the seller is responsible for return shipping charges, regardless of the seller's return policy.


Refunds

Most refunds are automatically adjusted for any applicable restocking fees or shipping charges.

When the item isn't as described:

If you return an item because it's not as described in the listing, arrives damaged, or is missing parts, then your refund is:

Total purchase price plus original shipping equals total refund

In these situations, the seller can't charge a restocking fee and the seller pays the return shipping charges.
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#11
Quote from handyguy
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​I've been in this, buyer pays return shipping & gets a refund.
Me too, seller paid shipping, you simply got suckered into it and did not handle it properly. No seller who lies in the description should get away with it.
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