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PSA: T-mobile revoking and limiting LTE data usage in Canada and Mexico to 5gb

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FYI:

Starting November 12, 2017 customers on T-Mobile ONE, Simple Choice North America, or legacy rate plans with a qualifying feature will receive unlimited talk, text and data with a maximum of 5GB of 4G LTE. After 5GB of high-speed data is used in Mexico and Canada (or your high-speed data allotment is reached, whichever comes first), customers will stay connected with unlimited data at Simple Global speeds (up to 128kbps for most plans or 256kbps with T-Mobile ONE Plus).


This seems like a scam to me... I travel back and forth a lot and the whole reason I switched to T-MOBILE was the unlimited data LTE usage in Canada and Mexico.. can they seriously revoke this feature for existing T-Mobile ONE users??

This is terrible.
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Created 10-11-2017 at 12:22 PM by spaceistheplace
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#2
not surprised frankly. it's got to be costing them a pretty penny for all that LTE data outside US.
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#3
Go to another company that has unlimited data LTE usage in Canada and Mexico, oh wait...
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#4
Quote from thund3rcat
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Go to another company that has unlimited data LTE usage in Canada and Mexico, oh wait...
yep nothing there but luckily I've still got my trusty old grandfathered unlimited international data package with Verizon. Big Grin
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#5
Quote from thund3rcat
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Go to another company that has unlimited data LTE usage in Canada and Mexico, oh wait...
bastards, I'll cancel my contract, oh wait...
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#6
But this was a "feature" of my plan. Are they able to simply revoke it? Perhaps something to do with the Sprint merger?

By the way, I'm sure they have reciprocal agreements with Rogers Telus and Bell. Should I feel sorry for T-Mobile for offering this feature?
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#7
Yes. You can always switch to other carriers. But be fair. Just look around, you won't find any carrier which comes close to what T-Mobile offer with regard to Canada and Mexico.
Every nice thing CAN come to an end. A lot of this is due to over usage. For an US telecommunication company offering 5gb LTE data in ANOTHER country is already generous, imo.
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#8
https://support.t-mobile.com/docs/DOC-36619

OP, it's time to pony up the $25 for one plus international unlimited LTE if you need >5GB in Canada and Mexico. On the upside, you can use your phone as you home internet service as well with unlimited LTE hotspot.
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Last edited by Arkus October 11, 2017 at 12:40 PM.

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#9
Quote from cpavvy
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yep nothing there but luckily I've still got my trusty old grandfathered unlimited international data package with Verizon. Big Grin
Sprint Does Unlimited in Canada Smilie
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#10
Kind of surprised you guys are so forgiving to poor T-mobile in this case.... they offered and I accepted. Is it not a contract? I agree to pay $x for a set of specific features
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#11
Quote from jackass124
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Kind of surprised you guys are so forgiving to poor T-mobile in this case.... they offered and I accepted. Is it not a contract? I agree to pay $x for a set of specific features
Actually, you're not in a contract, that's the point. They can change the terms and you can switch carriers without incurring a penalty.
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#12
Quote from jackass124
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Kind of surprised you guys are so forgiving to poor T-mobile in this case.... they offered and I accepted. Is it not a contract? I agree to pay $x for a set of specific features
Did you sign a contract? No...you pay monthly and either party can end the agreement at any time.

TMobile hasn't had contracts in 4 years, it has been their entire branding. Had you had a contract this would be a way out without incurring early termination fees.
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#13
Quote from jackass124
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Kind of surprised you guys are so forgiving to poor T-mobile in this case.... they offered and I accepted. Is it not a contract? I agree to pay $x for a set of specific features
No you don't have a contract.

You AGREED to pay $x for specific features. They're changing the deal. Take it or leave it, but quit complaining because nobody cares.
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#14
How is this situation dissimilar from Ooma which sold the original Hub with free phone and no monthly fees or taxes ? They tried to alter the parameters of that deal and screw people over but were unable to. Don't get me wrong, I'm not a LTE data over-user, it's just the principle I don't care for.

Also once 4K photos and videos become the norm, 5gb of data will be a complete joke.
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#15
There may be other plans that are cheaper. Maybe a non major carrier like H20 or cricket wireless.

I'm glad that t mobile did not raise the price for everyone to keep this feature. America first!
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