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PSA: Citi Price Rewind fax & email submissions will no longer be accepted starting on 10/18/17

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I received the following email earlier this afternoon.

In my experience, Citi has had one of the most generous and fastest price match programs of all the ones I've tried (I've also price matched with Discover and Chase). I've had favorable decisions in as little as 2 days and in about 4 days on average. I like the email option because I'm able to send them one complete packet arranged chronologically (which probably contributes to the fast turnaround). Discover has been the slowest and least efficient (you actually have to call first).

Hopefully the new process is at least as efficient as the current email option.

Dear xxxx:

Please be advised that beginning October 18th, 2017, new Citi Price Rewind benefit requests must be submitted via www.citipricerewind.com, or by mail or phone at the mailing address/phone number listed below. We will no longer process new Citi Price Rewind requests received via email or fax after this date.

Also starting October 18th, 2017, you'll be able to submit Citi Price Rewind benefit requests on lower prices you find on your own through www.citipricerewind.com.

If you have any questions, please call the Citi Card Benefits service center toll-free at 1-866-918-4670. Our representatives are available 24 hours a day.

Sincerely,
Citi Card Benefits Administration
PO Box 87719
Chicago, IL 60680-0919
1-866-918-4670 Toll-Free
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#2
Very helpful to fax or email directly from the computer without wasting toner/paper printing up receipts, statements, competitor ads, etc... Wonder why they changed the policy.
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#3
Submit online,via phone or mail. I assume the online version is only if they have found the price for you, but if you do the pdf you have to either mail or call it in. What is this 2005?
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#4
Quote from sean10780
:
Submit online,via phone or mail. I assume the online version is only if they have found the price for you, but if you do the pdf you have to either mail or call it in. What is this 2005?
I think they'll revamp the website so you can submit the lower price you found online as well, like with Chase. See 2nd paragraph of email excerpt in original post. I'm not sure how else the process will change, though.

As of now, I'm able to email as many price rewind requests as I want to on the same purchase within the 60-day period (with incremental price adjustments each time) if I keep finding lower prices. Also, I liked Beng able to compile and highlight the relevant documents and information myself to make it easier for them to just rubber stamp the request. Now I won't have that option anymore.
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Last edited by jman77 October 12, 2017 at 06:03 PM.
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#5
Quote from jman77
:
I think they'll revamp the website so you can submit the lower price you found online as well, like with Chase. See 2nd paragraph of email excerpt in original post. I'm not sure how else the process will change, though.

As of now, I'm able to email as many price rewind requests as I want to on the same purchase within the 60-day period (with incremental price adjustments each time) if I keep finding lower prices. Also, I liked Beng able to compile and highlight the relevant documents and information myself to make it easier for them to just rubber stamp the request. Now I won't have that option anymore.
Yeah email was easy. Hopefully online will be just uploaded a PDF of everything.
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#6
Well its the 19th now, 1 day past when it was supposed to change and the website looks the same to me. They even still offer the benefit form where it says to fax/mail it.

Hrmph.
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#7
Quote from aphex
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Well its the 19th now, 1 day past when it was supposed to change and the website looks the same to me. They even still offer the benefit form where it says to fax/mail it.

Hrmph.
I just sent one by email today - still technically the 18th in the pacific.
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#8
I wonder if you have to set it up like a normal one and then there is an option after it is setup to add your own price find.
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#9
I have already submitted a request via the website (this past Friday). The way it works is that you create a price rewind tracker in the usual manner, then once you've set up the tracker, there is a link towards the bottom of the page that you click on if you found the lower price yourself. It asks you to upload a copy of the invoice and a copy of the evidence of the lower price. I did not see an option to upload a copy of the statement, so I'm not sure if they will just access it directly from my account or they will ask me to submit it subsequently.

Seemed pretty painless to me -- took me all of 2 minutes at the most to submit (and I like that I don't have to fill out the benefit request form), but it remains to be seen whether this new method will be as efficient, fast and "automatic" as the old email submission process. Will update once I get my decision back.
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Last edited by jman77 October 23, 2017 at 11:44 AM.
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#10
Quote from jman77
:
I think they'll revamp the website so you can submit the lower price you found online as well, like with Chase.
Do you have the link for Chase online filing? All I see is a phone number to call but no online filing....

https://www.chase.com/card-benefi...protect_v1
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#11
Quote from hapollo
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Do you have the link for Chase online filing? All I see is a phone number to call but no online filing....

https://www.chase.com/card-benefi...protect_v1
https://www.eclaimsline.com/

My Citi claim has been outstanding for a week now so I can confirm that at least as of now, the new online process takes longer to adjudicate than the email submission process (2-5 days, usually no more than 3). Hopefully it's just a matter of them getting used to the new process as well.
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Last edited by jman77 October 26, 2017 at 08:19 PM.
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#12
Quote from jman77
:
https://www.eclaimsline.com/

My Citi claim has been outstanding for a week now so I can confirm that at least as of now, the new online process takes longer to adjudicate than the email submission process (2-5 days, usually no more than 3). Hopefully it's just a matter of them getting used to the new process as well.
Thanks. Found it after calling the 1888 # and was coming back to edit my post to include that I found eclaims.

Site is painfully slow and the most annoying Re-captcha. Went through like 15 images before I could even start. Most other places I'm done after 2 or 3.

Turns out the site is run by Allianz Global Assistance. Allianz being the big German insurance company. Guess the servers are there too.

Yeah, not sure what's going on with Citi. May restructuring. The first few claims got approved in a day or two. The most recent ones took nearly 2 weeks each and that was before the 18th changeover.
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#13
Quote from jman77
:
I have already submitted a request via the website (this past Friday). The way it works is that you create a price rewind tracker in the usual manner, then once you've set up the tracker, there is a link towards the bottom of the page that you click on if you found the lower price yourself. It asks you to upload a copy of the invoice and a copy of the evidence of the lower price. I did not see an option to upload a copy of the statement, so I'm not sure if they will just access it directly from my account or they will ask me to submit it subsequently.

Seemed pretty painless to me -- took me all of 2 minutes at the most to submit (and I like that I don't have to fill out the benefit request form), but it remains to be seen whether this new method will be as efficient, fast and "automatic" as the old email submission process. Will update once I get my decision back.
This request just got approved. Took a little over a week, so a couple of days slower than usual. However, as I indicated above, I think the new process is actually easier as I was able to just upload PDF's online without having to fill out the benefit request form and submitting a copy of my statement (the invoice should include last 4 digits of your card). You just enter the product name, price, date purchased and where you bought it, then upload a copy of the invoice and proof of the lower price. I was able to do all that in less than 1 minute.

I also found out about the link that takes you straight to the input page if you found a lower price on your own without having to set up price tracking first:

https://www.citipricerewind.com/s...it-request
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Last edited by jman77 October 27, 2017 at 10:35 PM.
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#14
Just submitted a price rewind using the new method. Previously would send an email with all the pdf's. This time it's all through the website portal. Asks for 2 documents - receipt and competing price. Past submissions for smaller amounts (<$25?) were approved within a few days. Larger amounts took a week or more. Price difference less than $20 in this submission. We'll see how long this one takes.
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#15
Since Chase is requiring the wet signature form thing, I returned and rebought some stuff at Wal-Mart so I could put it on my Citi Double Cash card. I submitted price rewinds for 3 of the same exact item on one receipt today that I purchased yesterday. We'll see what the outcome is.
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