Forum Thread

Keyboard/Mouse doesnt work in Safe Mode

1,376 128 October 13, 2017 at 05:32 PM
hey guys,
My cousins having some issue with his computer. He upgraded from Windows 7 to 10 and after a day or so, it BSOD with the error code "0x0000007E."(happens every time we try to boot windows normally. When he tries to go into Safe mode, the keyboard and mouse do not work. We get to the login screen and unable to use mouse or keyboard. keyboard and mouse works in BIOS however. USB has power to it so it should be connected.

So far we have tried
Chkdsk
Updated BIOS
windows recovery

Any suggestions on anything before we reformat the entire drive?

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#2
Quote from Albort
:
hey guys,
My cousins having some issue with his computer. He upgraded from Windows 7 to 10 and after a day or so, it BSOD with the error code "0x0000007E."(happens every time we try to boot windows normally. When he tries to go into Safe mode, the keyboard and mouse do not work. We get to the login screen and unable to use mouse or keyboard. keyboard and mouse works in BIOS however. USB has power to it so it should be connected.

So far we have tried
Chkdsk
Updated BIOS
windows recovery

Any suggestions on anything before we reformat the entire drive?
Do you have any other mice that will work? if you do you can leave the keyboard and mouse that won't work plugged in and go into devices and printers>look for devices with ?> click troubleshoot and it will give you the option of installing a generic driver. If you can't even manage to get another mouse to work make sure you have the keyboard and mouse plugged into the USB 1.0 or 2.0 port, and also make sure your bios are up to date. I would consider BIOS to be a last resort.
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#3
Quote from goldenstar87
:
Do you have any other mice that will work? if you do you can leave the keyboard and mouse that won't work plugged in and go into devices and printers>look for devices with ?> click troubleshoot and it will give you the option of installing a generic driver. If you can't even manage to get another mouse to work make sure you have the keyboard and mouse plugged into the USB 1.0 or 2.0 port, and also make sure your bios are up to date. I would consider BIOS to be a last resort.
We have tried other mouse/keyboard to no avail. The computer does not have 1.0/2.0 ports, just 3.0. We also were trying to find a ps2 keyboard but wasnt able to. :\

I think only thing left to do is to do a reformat.
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