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PSA: Logitech will brick all Harmony Link devices in March

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Link: https://www.engadget.com/2017/11/...-in-march/


Bricking a device, which usually happens during firmware update gone wrong, is never a good thing. It's even worse when companies do it to their devices intentionally. According to emails received by users, Logitech will be intentionally bricking all Harmony Link devices via a firmware update as of March 16th, 2018. The bad news was first reported by Bleeping Computer.

Harmony Link is a smart device that allows users to control their home entertainment systems via a smartphone app. It released in 2011, and has since been replaced by the Harmony Hub. The technology is cloud-based, and apparently the company has chosen not to renew a license that will expire next year, one that the Link is dependent on. Presumably the license is expensive, and Logitech would prefer to migrate users over to the newer Harmony Hub rather than spend money on outdated tech.

While that logic is somewhat understandable, if frustrating for users, it gets worse when you take a look at how Logitech has treated the Link. Despite the knowledge that this certificate was due to expire in 2018, it has continued advertising and selling the product for years. It's basically been selling existing units in a fire sale over the past few months with a limited three-month warranty, according to Bleeping Computer. If your product is still under its warranty, Logitech will upgrade it to the Hub for free. Outside of that period, Logitech is giving customers 35 percent off a Harmony Hub.

Frankly, this isn't great. As we're more and more dependent on cloud-based devices, this is a risk we increasingly have to take into account. While it's understandable that a company would shut down support for a product it sees as obsolete, intentionally bricking the devices is a step too far. On top of that, this is a device that Logitech has continued to sell up until just a few months ago. What's really interesting is that Logitech has apparently banned the use of the word "class action lawsuit" from its Reddit page, where angry users of the Link are making their voices heard. Clearly the company knows that its users have a good reason to be frustrated.
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Created 11-09-2017 at 09:51 AM by JoKeR_
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Last Edited by Eragorn November 9, 2017 at 12:44 PM
What the original post shows is outdated. Logitech will upgrade all Harmony Link devices for free, according to Wired.com. (source [wired.com])
-Tofu Vic

Gizmodo is reporting the same thing.... See link: https://gizmodo.com/after-outrage...1820304046
Quote :
...After customer outrage, Logitech revised it plans and announced that the company will give every Harmony Link owner a new Hub for free. Additionally, users who had already used the coupon to purchase a new Hub will also be able to contact Logitech in order to obtain a refund for the difference in price.
-Eragorn
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Our community has rated this post as helpful. If you agree, why not rep UncleRunkle?
#3
Welcome to the world of IoT where your vendor is always in control of your device.
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#4
Well, thats not good.....
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#5
I had a Harmony Link , they sent me an email and shipped out a new Harmony Hub free of charge .... even bought the link used from eBay . I assume the Harmony Link had to be on an account registered to you to qualify .
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#6
Quote from discountdirectdeals
:
I had a Harmony Link , they sent me an email and shipped out a new Harmony Hub free of charge .... even bought the link used from eBay . I assume the Harmony Link had to be on an account registered to you to qualify .
I can feel the lawyers rubbing there hands together furiously, and salivating at their mouths, as I type this! Applause LMAO
This is a big "NO-NO", and Logitech knows it. They will either push a firmware update forcing to wifi, or refund the money!
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#7
I️ smell huge lawsuit coming unless everyone is upgraded free
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#8
Hmm, time to start hoarding the link for the possible free hub replacement that might come?
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Our community has rated this post as helpful. If you agree, why not rep psyctto?
#9
Quote from BrockLanders
:
I can feel the lawyers rubbing there hands together furiously, and salivating at their mouths, as I type this! Applause LMAO
This is a big "NO-NO", and Logitech knows it. They will either push a firmware update forcing to wifi, or refund the money!
Quote from yellowfish
:
I️ smell huge lawsuit coming unless everyone is upgraded free
this has happen many many times already by multiple companies, with no repercussions...


also, this isn't what "bricking" a device is, they're using the wrong wording to describe this Wink
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11-09-2017 at 10:22 AM
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#11
Quote from discountdirectdeals
:
I had a Harmony Link , they sent me an email and shipped out a new Harmony Hub free of charge .... even bought the link used from eBay . I assume the Harmony Link had to be on an account registered to you to qualify .
Apparently this:
Quote :
If your product is still under its warranty, Logitech will upgrade it to the Hub for free.​
Those who have it not warrantied will get some kind of discount.
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#12
Quote from psyctto
:
this has happen many many times already by multiple companies, with no repercussions...


also, this isn't what "bricking" a device is, they're using the wrong wording to describe this
Wink
I don't think anyone has ever gone "this far", sure they stop supporting updates ( my logitech revue) , but it still works(pretty well I might add). The link works off a private server, and turning off the server essentially makes the unit obsolete, so yah, I would say that is "bricked"!
If happened before( I am no expert), the reason of "no repercussions", is that there was nothing to gain (poor company), for a lawyer to get involved.
Logitech is worth millions, so I would say that is incentive enough!
This issue has already been dealt with extensively in the automobile industry, and less than 20 years, did not turn out well for the automakers. Wink
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#14
consider setting up a DNS blackhole to prevent the bricking but i am sure by doing this, it will render the device useless
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#15
Yeah no legal repercussions to this

It's replacement is on heavy discount often... Not. A big. Deal
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