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PSA: Those with Obi100/110 SIP adapter for phone service and experiencing problems, please read as you have 2 choices to get your phone service working again

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Sometime early November, I started experiencing problem (i.e. no phone service with configuration error message) from my ObiHai Obi 110 adapter. Upon some research on obitalk forums, it looks like google updated something on their end (may be security related ?) that rendered these OBi 100 and 110 models useless (as they are no longer updated by ObiHai, so no updates). If you have more recent Obi devices such as Obi 200, you are fine.
Going back to Obi 100/110:
Current Obi 100/110 have 2 choices to pick from to restore their service:
The two alternatives are:
1. Buy a new OBi 200-series product (with a holiday sale expected soon).

2. Use the Simonics Google Voice Gateway (GVGW), a gateway that translates Google's XMPP protocol to generic SIP protocol, which all OBi devices support. There is a one-time fee to cover Bill Simon's cost of operation. (I think it is $5.99)

(This is from ObiHai forum http://www.obitalk.com/forum/inde...ic=13147):
His gateway is here: https://simonics.com/gw/. Use your Google Voice (Gmail) account to access the gateway. The GVGW uses Google's approved OAUTH 2.0 authentication process, so no Google password is ever shared nor stored on the gateway, and it only gains authorization to access the XMPP service on your Google account. This is the same authentication method as used on OBi devices.

If you choose to use this alternative, below are instructions:
1: Assumptions: you have an OBi 100 or 110, running the final build 2886 firmware. You have a working inbound Google Voice telephone number assigned to your Google account. You've paid the fee to use the gateway, and you are on the gateway setup page.

2: Go to your OBiTALK web dashboard: https://www.obitalk.com/obinet/pg/obhdev. Click the OBi device. Find the Service Provider (SP1 or SP2) that was setup to use Google Voice. Delete the SPx configuration by clicking the trash can icon.

3: After waiting a few minutes for the OBi's configuration to be remotely deleted, again click on the SP1 or SP2 you want to use. On the next page, scroll down to the bottom and select "OBiTALK Compatible Service Providers". On the next page, scroll down and click "Generic Service Provider" and click "Next".

4: On the next page, fill in your GVGW server name, SIP user ID and SIP password, and click "Save".

5: Wait for the portal to remotely configure your OBi. It will reboot once or twice (power LED will blink on then off). Give it plenty of time to finish.

6: Refresh the OBiTALK dashboard in your browser, and click the SPx. You should now see that it is registered to the gatway. You're done!

Please see obitalk forum for screen shots etc.
http://www.obitalk.com/forum/inde...opic=13147

I went with option #2( Simonics Google Voice Gateway) for now.
It is working good so far. May look for Obi200 in upcoming months as I like their (ObiHai's) service and want to support the company.

I thought I will write this PSA post about Obi110/110 as these devices are very popular among slick dealers and will be helpful. If this helped you in any way, I will appreciate rep pts.
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Community Wiki

Last Edited by 69ragtop May 16, 2018 at 06:28 AM
http://www.obifirmware.com/ -- This firmware has been modified to address the issue.

Thank you for the post
It is my advice to do no buy an Obi 200. Instead reach out to OBihai and request a fix!
The demise of the Obi 100 and 110 is predicted on a regular basis, forget about it until you have a verified problem.

SIMONICS is no longer accepting new customers.

SIMONICS $1 DISCOUNT CODE:
Quote from nanga
:
I ended up paying $5 to Simon Gateway. Found this link on Obitalk forum, this will give you $1 discount.
https://simonics.com/gw/?promo=nerdvittles
Obihai's response from yesterday (November 10, 2017) below :

http://blog.obihai.com/2017/11/en...bi100.html

Friday, November 10, 2017
End of the Line for Google Voice on the OBi100 and OBi110


http://www.obitalk.com/forum/inde...3147%29%3A

Follow this step by step instructions to setup.

http://www.obitalk.com/forum/inde...3147%29%3A


As of last week, we became aware of Google Voice connectivity issues for customers with the OBi1 Series (OBi100 and OBi110). After further investigation, we confirmed that the current OBi1 Series software is no longer compatible with new Google Voice server security requirements. With this change, Google Voice is no longer compatible with the OBi1 Series. As you may have already known, in August of 2016 we notified customers that the OBi1 Series devices had reached their EOL (end of life) and would no longer be supported moving forward (reference from EOL article below).

"…it is important to understand that Obihai will no longer develop and release software updates…For example, if Google Voice, Anveo or any other service makes changes in the way they deliver their service where new software is required for the continued use the service with the OBi device, it will not be made available for the OBi100 and OBi110"

See link : http://blog.obihai.com/2017/11/en...bi100.html for complete blogpost by Obihai.

Options assuming you're currently utilizing the OBi110/110 with Google Voice (please update and revise):

* Simon Telephonics Google Voice Gateway
* Replace with OBi200/OBi202
* Route incoming calls through Callcentric
* Use Google Voice callback to make out going calls
* Replace Google Voice with alternate VoIP option
* Route calls through an OBi200/OBi202 serving as a gateway to Google Voice
* Use an open source PBX system such as Asterisk or FreeSWITCH to connect to Google Voice
* Reverse engineer the Obihai firmware using something like binwalk
* Use google Hangouts on your smartphone

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Joined May 2007
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#3
Guess we all knew this day would come when we have to retire the device... will keep my eye open for the holiday sale.
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#4
I'll put my vote in for the Simonics option. This is not an issue related to the Obi100 hardware, and Obi could easily fix it if they wanted to - they just choose not to. So no more money for them from me. It's just a bad business move - I would have happily bought another Obi when mine failed of natural causes or I just needed another.

Switching over to Simonics is easy enough - digging up the IP address of my Obi100 was the hardest part - I had to Google to find the phone codes to hear the IP. Then it's just a couple of fields on 2 separate pages of the webadmin that you have to change the config on and that's it.
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#5
I just checked mine is working perfect. OBI110
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Our community has rated this post as helpful. If you agree, why not rep sdcolorado?
#6
Quote from frogli
:
I just checked mine is working perfect. OBI110
Most likely google voice has not yet pushed the change to your account so far. But it will happen in my opinion. People started having problem from November 3, mine stopped on 9th or 10th of November). So could be in phases.
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Our community has rated this post as helpful. If you agree, why not rep orionb_2000?
#7
I followed the instructions below after our OBI100 OBI110 stopped working over a week ago and they started working again.

The OBi is Using openDNS & the Google Voice Status Always Says Backing Off - Backing Off: TCP connection to 74.125.69.125 failed"
You cannot use openDNS with the OBi. To workaround this issue, please do the following:
Modify the DNSServer1 parameter value by accessing the OBi's web page.
Select System Management from the left-side navigation menu
Select Network Settings
Locate the parameter called: DNSServer1
Make DNSServer1 = 4.2.2.2 (This is a free public DNS server)
Select Submit to save and Reboot the OBi
The OBi should no longer show Backing Off.
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#8
Replaced the Obi100 with Obi200. Purchased on Amazon and delivered in 2 days. Paid with Chase UR. Hope I get 5+ years of uninterrupted service.

NB Obi200 is working OK with Google's Public DNS IP (IPv4) 8.8.8.8/8.8.4.4
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Last edited by SonofZeus November 13, 2017 at 11:45 AM.
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#9
Quote from Jimmdean
:
Switching over to Simonics is easy enough - digging up the IP address of my Obi100 was the hardest part - I had to Google to find the phone codes to hear the IP. Then it's just a couple of fields on 2 separate pages of the webadmin that you have to change the config on and that's it.
Something to keep in mind with the Simonics option is that there is a small delay when you first answer a call. Something to do with call negotiation I think. AFAIK, the Obi 200 series doesn't face this problem?
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#10
Yeah, I upgraded my Obi100 to Obi200 several weeks ago. My Obi100 would not work. Factory resets did nothing, it was acting like it couldn't get an update. Oh well, paid like $45 and hopefully I can use the Obi200 for a few years also.
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#11
Quote from Jimmdean
:
I'll put my vote in for the Simonics option. This is not an issue related to the Obi100 hardware, and Obi could easily fix it if they wanted to - they just choose not to. So no more money for them from me. It's just a bad business move - I would have happily bought another Obi when mine failed of natural causes or I just needed another.

Switching over to Simonics is easy enough - digging up the IP address of my Obi100 was the hardest part - I had to Google to find the phone codes to hear the IP. Then it's just a couple of fields on 2 separate pages of the webadmin that you have to change the config on and that's it.
Absolutely correct. They could easily patch the firmware to correct the problem as the hardware is absolutely capable of the changes. I have the 110 at another location, and I'm using the 200 at home.

Getting tired of buying devices because manufacturers don't want to invest time in legacy equipment that's just a couple of years old.
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#12
Considering the utility that an Obi device provides, I feel that a $30-$50 upgrade to the 200 is well worth the investment.
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#13
Thanks for the info, ended up purchasing the OBi200 last week and purchased the 4 year warranty. If it doesn't last 4 years I'll submit a claim.
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#14
Quote from orionb_2000
:
I followed the instructions below after our OBI100 OBI110 stopped working over a week ago and they started working again.

The OBi is Using openDNS & the Google Voice Status Always Says Backing Off - Backing Off: TCP connection to 74.125.69.125 failed"
You cannot use openDNS with the OBi. To workaround this issue, please do the following:
Modify the DNSServer1 parameter value by accessing the OBi's web page.
Select System Management from the left-side navigation menu
Select Network Settings
Locate the parameter called: DNSServer1
Make DNSServer1 = 4.2.2.2 (This is a free public DNS server)
Select Submit to save and Reboot the OBi
The OBi should no longer show Backing Off.
This is only a workaround, and only because Google has not completed their cutover. Eventually no Obi100 device will work with Google Voice through ObiTalk - unless of course Obi changes their mind and patches these devices.
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#15
Another option if you have multiple Obis, is that you could configure a supported device e.g. Obi2xx or Obi10x2 to FORWARD all calls (using unique OBI #) to your Obi100 or Obi110. Just make sure your supported Obi device is always online and that will act like a phone router to handle your older unsupported devices.
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