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Amex offers--what happens when merchant does not ship before expiration?

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I placed an order with Lenovo on 11/11, five days before the expiration of a $50 off $300. Amex sent me an email

But Lenovo did not ship, so they did not charge my card, yet. Might ship and charge my card today on 11/21.

Now I'm learning that I probably will not get the $60 because Lenovo did not ship soon enough to comply with its own terms.

Can anyone confirm one way or another if these Amex offers are issued when the order is placed (AND communicated to and confirmed by Amex) before the expiration date but the card isn't charged until after the expiration date?
Created 11-21-2017 at 11:45 AM by mkaresh
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I made a purchase at Macy's last year on 11/26, received the email from Amex, offer ended 12/30. Item ended up backordered and was shipped and charged on 12/31. I did not the credit. That's my experience and probably not what you want to hear.

There was one poster awhile ago that said they talked to Amex and ended up getting the credit but it was only a day off the expiration date. It sounds like yours is at least 5 days off if I read that correctly.

It's in Amex's terms that if an item doesn't ship you may not get the credit. It's Amex's terms, not Lenovo's.
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#3
They're now saying it won't ship until 12/1, so well past the expiration. They need to make it clearer that the purchased item must ship before the expiration--i.e. an in-stock unti if the expiration is only a few days away.
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Quote from mkaresh
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They're now saying it won't ship until 12/1, so well past the expiration. They need to make it clearer that the purchased item must ship before the expiration--i.e. an in-stock unti if the expiration is only a few days away.
Every Amex offer has this in their terms: Note that American Express may not receive information about your qualifying purchase from merchant until all items from your qualifying purchase have been provided/shipped by merchant.

The offers are from American Express not the merchant. It's clear that an offer is redeemed only when it is posted to the account by the time the offer expires. Like what happened to me with Macy's, it was my call to let the order stand knowing it may not ship in time. I thought I might get lucky but I didn't.
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The thing is, Amex did receive information from Lenovo that I'd placed an order almost immediately--I got a confirmation email from Amex.

Subject (all you see if you don't open the email, which I didn't initally):

"Great news! You just used your Amex offer"

Text:

"We appreciate you using your Amex Offer at LENOVOUS. Look out for a $60.00 statement credit, which will automatically be applied to your statement if your purchase meets the offer terms."

I see the "if..." bit. It's vague. They could clearly state "Your card has not yet been charged by [merchant]. If [merchant] does not charge your card by x date, you will not receive this credit."
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Quote from mkaresh
:
The thing is, Amex did receive information from Lenovo that I'd placed an order almost immediately--I got a confirmation email from Amex.

Subject (all you see if you don't open the email, which I didn't initally):

"Great news! You just used your Amex offer"

Text:

"We appreciate you using your Amex Offer at LENOVOUS. Look out for a $60.00 statement credit, which will automatically be applied to your statement if your purchase meets the offer terms."

I see the "if..." bit. It's vague. They could clearly state "Your card has not yet been charged by [merchant]. If [merchant] does not charge your card by x date, you will not receive this credit."
I agree it is vague. But triggering it isn't enough. I look at the offers having three parts: adding it, triggering it and fulfilling it. Fulfilling the offer is a posted charge of the amount needed before the offer expires. I wish I could tell you different, you asked if anyone had experience with it. That's been mine.
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#7
Thanks. Not saying you're wrong, just venting. If the $60 somehow shows up I'll post an update. Seems highly unlikely.
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