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problem with payment Shopalong

6 10 November 27, 2017 at 06:09 AM in Question
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hi guys, not sure if anyone here has done any surveys for Shopalong but I am having some problems collecting payment from them. I had to do an assignment where I answered surveys, polls and uploaded my pics and receipts from shopping trips. I did all facets of the assignment and they never paid me. I tried contacting someone via customer service and basically I got a message (after many failed attempts at getting a response) I missed a poll and they weren't going to pay me. First of all , I missed nothing and secondly this assignment was very involved for them to turn around and do this. Is there anything you know of I can do since I cannot get them to respond? I tried to get the name of the manager and no one will respond. Thanks in advance

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#2
My recommendation is to continue to contact them until the issue has been resolved then ditch them.

Shopalong Contact page [shopalongapp.com]
Telephone: (617) 396-4099

This site has a low 2 star rating as the reviews speak for themselves.

By any coincidence did you happen to write a review on survey police?
I noticed it was written by Christine on Nov 17. Smilie

Survey Police reviews [surveypolice.com]
Itunes Shopalong app reviews [apple.com]
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#3
Quote from victor4461
:
My recommendation is to continue to contact them until the issue has been resolved then ditch them.

Shopalong Contact page [shopalongapp.com]
Telephone: (617) 396-4099

This site has a low 2 star rating as the reviews speak for themselves.

By any coincidence did you happen to write a review on survey police?
I noticed it was written by Christine on Nov 17. https://static.slickdealscdn.com/ima...lies/smile.gif

Survey Police reviews [surveypolice.com]
Itunes Shopalong app reviews [apple.com]
Thank you Victor. I wish I had seen this before I wasted my time on that survey. It was very time consuming and a lot of work for 15 bucks that I never got. I have sent many messages and they won't respond. I get a formatted thing that says thank you for contacting shopalong and you will hear back from someone within in a certain amount of time and then I get no response. I tried that phone number and it was weird. i get a recording to try again later, never goes through. I am considering reporting them to the BBB.
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Joined Aug 2006
L7: Teacher
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#4
Welcome to the Community, Wave
Please Be aware that it's the holidays and some companies may not respond promptly until they come back.

Here is another option to contact them directly through email
at help@shopalongapp.com OR contact: info@purchased.com
Shopalong is operated by a company called Purchased

For future reference I always suggest to people to before signing up to a new survey site that they may not be familiar with to always read the reviews.
Survey Police is a good starting point or if anything to feel free to post a question here in the slickdeals forums.
It would certainly save you some precious time from being wasted chasing these people.

As for reporting it to the BBB you have the option to do so, but I personally don't have much trust on BBB.
The company itself in the past is notorious for being shady. Wink






Quote from ChristinaM8169
:
Thank you Victor. I wish I had seen this before I wasted my time on that survey. It was very time consuming and a lot of work for 15 bucks that I never got. I have sent many messages and they won't respond. I get a formatted thing that says thank you for contacting shopalong and you will hear back from someone within in a certain amount of time and then I get no response. I tried that phone number and it was weird. i get a recording to try again later, never goes through. I am considering reporting them to the BBB.
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Last edited by victor4461 November 28, 2017 at 04:57 AM. Reason: Shopalong is operated by a company called Purchased
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#5
over the course of the last 2 weeks I have sent about a dozen e-mails with no real response. I have used both the app and the email address that shopalong uses and no luck. Thank you for the welcome. I will try that other e-mail address, wish me luck. Smilie
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