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Best Buy Target (maybe others) bait and switch on Black Friday Blu-Rays?

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So I ordered a ton of Black Friday blu-rays from Best Buy and Target.
Two of which were The Lego Batman Movie and Fantastic Beasts and Where to Find Them. These were the Blu-Ray/DVD/Digital copies. Says so right on the order history and email receipt.
I ordered each of these at both stores.
Only what I received from both stores was the single disc blu-ray version.
So since I got the same wrong/downgraded version from both Target and Best Buy, I am guessing it is not the stores but the distributer/producer (Warner Bros) playing the old bait and switch?

Anybody else experience this?

I had the same thing happen last year with one or two Blu-rays from Best Buy (I remember the Hobbit was one) at the time I thought it was an honest mistake due to the volume of sales. Now not so sure...
Created 11-28-2017 at 05:53 PM by un_plug
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Joined Dec 2007
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#2
Happened to me too - I did live chat with Target, but they refunded me immediately and did a replacement order for the right version. They said no need to return. We'll see what happens.
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#3
I got the BluRay only version too I think, it doesn't notate the DVD + Digital at all. I'm assuming it's BR only, will try the chat also..

They seem to have disabled chat atm?
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Last edited by airpixi November 28, 2017 at 06:15 PM.
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#4
Quote from airpixi
:
I got the BluRay only version too I think, it doesn't notate the DVD + Digital at all. I'm assuming it's BR only, will try the chat also..

They seem to have disabled chat atm?
I think chat is super bogged down - you have to keep closing/clicking on chat and eventually you'll get in the queue.
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#5
Quote from lcinva
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I think chat is super bogged down - you have to keep closing/clicking on chat and eventually you'll get in the queue.
I called and after being on hold while she tried to escalate, she said the volume was too high.... they literally were unable to help me because they were too busy helping people... Confused
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#6
I purchased about 40 Blu-rays between Target and Best Buy. I was fortunate to be on the other end of the mix up. My local store kept the slipcover which created confusion because the 3D and 2D version looked nearly identical except for the top. They ran out of several movies and gave me the 3D combo pack instead. I noticed the mistake and told them about it, they asked me if I want to cancel. I say hell no. I got Spider-Man, Transformers Last Knight, and Boss Baby all in 3D. When they are too busy they just didn't notice the difference when the slipcover looks exactly identical. I did search the store and they did ran out of Transformers Last Knight and Boss Baby regular Blu-ray. Spider-Man was a pure mistake. But I think it's also because I had several 3D titles in the mix so they were just too busy to notice.

I don't know why they would make that kind of mistake because their store inventory only had the Blu-ray/DVD combo set. I don't even know the single disc version exists.

Target does have serious problem with their inventory. If you search for Despicable Me 2 3D, you see they used the picture of Despicable Me 3D instead. So what are you going to get when you order?
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#7
Quote from taiwan
:
I purchased about 40 Blu-rays between Target and Best Buy. I was fortunate to be on the other end of the mix up. My local store kept the slipcover which created confusion because the 3D and 2D version looked nearly identical except for the top. They ran out of several movies and gave me the 3D combo pack instead. I noticed the mistake and told them about it, they asked me if I want to cancel. I say hell no. I got Spider-Man, Transformers Last Knight, and Boss Baby all in 3D. When they are too busy they just didn't notice the difference when the slipcover looks exactly identical. I did search the store and they did ran out of Transformers Last Knight and Boss Baby regular Blu-ray. Spider-Man was a pure mistake. But I think it's also because I had several 3D titles in the mix so they were just too busy to notice.

I don't know why they would make that kind of mistake because their store inventory only had the Blu-ray/DVD combo set. I don't even know the single disc version exists.

Target does have serious problem with their inventory. If you search for Despicable Me 2 3D, you see they used the picture of Despicable Me 3D instead. So what are you going to get when you order?
Targets mailed me two of the same movie on preorders at least 2-3 times in the last 5 years...
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#8
Quote from un_plug
:
So I ordered a ton of Black Friday blu-rays from Best Buy and Target.
Two of which were The Lego Batman Movie and Fantastic Beasts and Where to Find Them. These were the Blu-Ray/DVD/Digital copies. Says so right on the order history and email receipt.
I ordered each of these at both stores.
Only what I received from both stores was the single disc blu-ray version.
So since I got the same wrong/downgraded version from both Target and Best Buy, I am guessing it is not the stores but the distributer/producer (Warner Bros) playing the old bait and switch?

Anybody else experience this?

I had the same thing happen last year with one or two Blu-rays from Best Buy (I remember the Hobbit was one) at the time I thought it was an honest mistake due to the volume of sales. Now not so sure...
I ordered Green Lantern 3D Bluray at Bestbuy.com, it didn't come with digital code insert even it clearly says 'including digital UV' on the receipt. I simply emailed WB support with my receipt and photos of discs, got the movie in my UV library.
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#9
Quote from LordForeman
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Targets mailed me two of the same movie on preorders at least 2-3 times in the last 5 years...
I was never that lucky. They never sent me extra copy of anything. There were several times when I preordered Target exclusive edition and got the regular. Return was messy because the UPC code was different and they had to overwrite the return.
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#10
Came searching to see to see if this happened to anyone else and seems I'm not the only one. What i can't figure out is why the UPC code matches the BR/DVD/Digital version if I punch it into Google...??
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#11
Ordered a bunch of black friday movies and only had the issue on lego batman. Walmart always has really cheap versions for their Black Friday sales and what I got is that style. I think there was just miscommunication between bestbuy/target and the vendor. It's a mistake rather than a bait/switch in my mind, but I'm asking Bestbuy to make it right. So far Best Buy send me a second copy without needing the first one back, but it's the same issue again...
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#12
Quote from un_plug
:
So I ordered a ton of Black Friday blu-rays from Best Buy and Target.
Two of which were The Lego Batman Movie and Fantastic Beasts and Where to Find Them. These were the Blu-Ray/DVD/Digital copies. Says so right on the order history and email receipt.
I ordered each of these at both stores.
Only what I received from both stores was the single disc blu-ray version.
So since I got the same wrong/downgraded version from both Target and Best Buy, I am guessing it is not the stores but the distributer/producer (Warner Bros) playing the old bait and switch?

Anybody else experience this?

I had the same thing happen last year with one or two Blu-rays from Best Buy (I remember the Hobbit was one) at the time I thought it was an honest mistake due to the volume of sales. Now not so sure...
You and the others should post some pictures, I'm sure there are others with the same issue. Also I would edit out the "Bait and Switch" as it's completely wrong for this context (far too many people misuse that term and it's going to get a negative response for that reason right off the bat).

Not down playing the problem, I HATE when they make special blk friday NO DVD NO DIGITAL versions often times using the same picture or the original add to sell them.

Pictures would help others to identify the UPC and the packaging more easily.
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#13
FYI, if you haven't opened them, mine had DVD and digital despite the outside only showing it as the bluray version
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#14
Quote from airpixi
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FYI, if you haven't opened them, mine had DVD and digital despite the outside only showing it as the bluray version
Which one was this, Lego or Beast?
Thanks for the tip. I may open one of the four to see if that is the case, though they feel too light to have 2 discs, and the back makes no mention of DVD at all, show only the blu-ray info.
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Last edited by un_plug November 30, 2017 at 06:15 AM.
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#15
Quote from Bdubslawman
:
Also I would edit out the "Bait and Switch" as it's completely wrong for this context (far too many people misuse that term and it's going to get a negative response for that reason right off the bat)
While I know the original origin of the term was to advertise an item for a super low price only to be "out of stock" in order to up sell you to a more expensive model, a common practice for TV and cars, to the extent that laws were created to combat this-
It has also come to mean offering a product and instead replacing it with a cheaper or inferior model, at least according to google and oxford dictionary.

The term has evolved with the increase in mail order where one is "baited" with the description and pictures of one item, only to find it "switched" to an inferior one when the box arrives.
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