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Discover To Remove Many Card Benefits After February 28th, 2018

3,332 542 December 3, 2017 at 08:35 AM
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Discover has announced that they will to remove the following credit card benefits after February 28th, 2018:

Extended Product Warranty
Return Guarantee
Purchase Protection
Auto Rental Insurance
Flight Accident Insurance
Source: https://www.doctorofcredit.com/di...28th-2018/
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27 Comments

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#2
Bummer! Any word if purchases prior to this date are grandfathered in? I have made some recent purchases with my Discover as to get the extended warranty.
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#3
Thanks for the heads up
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Last edited by mikedaley December 3, 2017 at 10:21 PM.
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#4
Quote from hike1583
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Bummer! Any word if purchases prior to this date are grandfathered in? I have made some recent purchases with my Discover as to get the extended warranty.
Yes they are
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#5
They really think they are going to compete against Amex and Chase when they get rid of extended warranty and auto rental coverage? I know I would never use a CC on a major appliance or electronic item if extended warranty was not part of it and I can not be alone in that. Nor would I use the card to rent a car if the auto rental coverage was not part of it.
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#6
It is a crappy card anyway.
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#7
I don't know that I really tailor purchases to cards based on those "benefits" anyway, the once exception perhaps being auto rental insurance.

"Reading between the lines I'd say that the benefits being removed are overused by a small minority of cardholders and they want to replace those with benefits used by a majority of cardholders. I think the biggest loss is probably purchase protection, but that will vary from cardholder to cardholder. "

Probably the case.

Purchase protection is ripe for abuse....
Price protection is still there
Return guarantee doesn't look that useful
EPW is probably the most useful of the nixed benefits. I'd be interested to read the T&C of Discover's protection here and how it compares with other CC's.
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Last edited by Dr. J December 4, 2017 at 09:41 AM.
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#8
Quote from Dr. J
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I don't know that I really tailor purchases to cards based on those "benefits" anyway, the once exception perhaps being auto rental insurance.

"Reading between the lines I'd say that the benefits being removed are overused by a small minority of cardholders and they want to replace those with benefits used by a majority of cardholders. I think the biggest loss is probably purchase protection, but that will vary from cardholder to cardholder. "

Probably the case.

Purchase protection is ripe for abuse....
Price protection is still there
Return guarantee doesn't look that useful
EPW is probably the most useful of the nixed benefits. I'd be interested to read the T&C of Discover's protection here and how it compares with other CC's.

While that may be true to a great extent, they are going to lose anyone who rents a car and anyone who is looking for the extra year warranty on a large purchase imo. Maybe they figure people do not care about the EPW, but most cards offer it and I certainly would not use a card that does not give it to me if I am buying a large appliance or electronic item. And people who rent cars usually make sure they can decline the insurance because their CC covers it. The rest of the stuff does not matter much if at all as you noted. I just do not understand how they think this helps them vs. their competition.
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#9
Quote from YanksIn2009
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While that may be true to a great extent, they are going to lose anyone who rents a car and anyone who is looking for the extra year warranty on a large purchase imo. Maybe they figure people do not care about the EPW, but most cards offer it and I certainly would not use a card that does not give it to me if I am buying a large appliance or electronic item. And people who rent cars usually make sure they can decline the insurance because their CC covers it. The rest of the stuff does not matter much if at all as you noted. I just do not understand how they think this helps them vs. their competition.
I don't use AE anymore for CC as my company portal waives all insurances. At any rate, it would be important to know what the insurance covers exactly - for example AE's included no cost coverage isn't that great, and they offer an added coverage at an added cost. I wonder how Discover's compares.
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#10
I think part of the problem is that with so many cards around, I don't think CC companies make a huge enough emphasis or market any of these additional benefits they provide. Something like a 15-30 second TV ad showing how if your electronic breaks after a year, your credit card company provides an additional year warranty on top of manufacturer.

Also, the process to submit claims for any of the above isn't exactly so straight forward either. It's funny because just last week I went ahead to submit my first price protection claim ever on two different products with Discover. It is a pain in the ass. They have a third party company that handles it and are complete a-holes.
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#11
Quote from executivedealer
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It's funny because just last week I went ahead to submit my first price protection claim ever on two different products with Discover. It is a pain in the ass. They have a third party company that handles it and are complete a-holes.

The process to file the claim is not so bad online, it is just a pita with them on the phone. They are either inept and incompetent or purposefully pretend to be such. They entered my address wrong in their system somehow and I had to call like 4 times to get them to correct it and send me a check. Par for the course I suppose with CC companies and this sort of thing.
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#12
Quote from executivedealer
:
I think part of the problem is that with so many cards around, I don't think CC companies make a huge enough emphasis or market any of these additional benefits they provide. Something like a 15-30 second TV ad showing how if your electronic breaks after a year, your credit card company provides an additional year warranty on top of manufacturer.

Also, the process to submit claims for any of the above isn't exactly so straight forward either. It's funny because just last week I went ahead to submit my first price protection claim ever on two different products with Discover. It is a pain in the ass. They have a third party company that handles it and are complete a-holes.
Quote from YanksIn2009
:
The process to file the claim is not so bad online, it is just a pita with them on the phone. They are either inept and incompetent or purposefully pretend to be such. They entered my address wrong in their system somehow and I had to call like 4 times to get them to correct it and send me a check. Par for the course I suppose with CC companies and this sort of thing.

It probably functions like the rebate system where the processor has an incentive to deny claims.

My Citi cards offer a price protection that they send me emails about all the time but frankly I can't imagine it's really worth my while to invest the time to register all the shit, for whatever I might get out of it.
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#13
Discovers price protection and product insurance and warranties have been a godsend for me over the years.
They reimbursed me for a new laptop that I spilled coffee on. Replaced a 70 tv that fell off the wall. Fixed all kinds of electronics over the years.
The only time I ran into a problem was with a PS4 that died a week after it went out of warranty. My claim was denied because I paid for part of the purchase with a gift card.
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#14
They might as well just close down. The reason a lot of people use Discover is for those benefits. Amex used to be king. Then they fell and Discover replaced them. Now it looks like Discover will fall. Who will replace it?
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#15
It seems like the 2% cards and such are more popular now. Maybe Discover wants to get into that line but has to toss the benefits in order to afford to offer bigger cashback?
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