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PSA: Ebay didn't honor $10 gift card for Google Home Mini BF Sale

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I received my Google Home mini from Ebay's Black Friday Sale with no gift card. Seller won't answer emails. I contacted Ebay and they said it's the seller's responsibility to honor the gift card. Despite screenshots and email confirmations, no one will honor the $10 Ebay Gift Card.

Any advise?
Created 12-04-2017 at 03:37 PM by indyemmett
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Joined Dec 2010
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#2
Dispute the charge with paypal.
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#3
Quote from harpo1
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Dispute the charge with paypal.
PayPal said I have to go through Ebay's resolution center which takes me back to square one of Ebay not taking ownership and the seller not communicating. I can return the item, but that's not what I want to do either. I want the mini for $29 with a $10 gift card.
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#4
Quote from indyemmett
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PayPal said I have to go through Ebay's resolution center which takes me back to square one of Ebay not taking ownership and the seller not communicating. I can return the item, but that's not what I want to do either. I want the mini for $29 with a $10 gift card.
That's the process to dispute via ebay. If they don't respond then you win the dispute.
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#5
Quote from namlook
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That's the process to dispute via ebay. If they don't respond then you win the dispute.

Googles ebay account is setup differently. If you attempt to contact them it just redirects you to return the item, and not contact the seller
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#6
Quote from Exastify
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Googles ebay account is setup differently. If you attempt to contact them it just redirects you to return the item, and not contact the seller
I'll give this a try, but the Ebay rep on the phone said a winning resolution would be to return the item for a refund - which isn't my ideal resolution.

Thanks everyone for your insight.
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#7
Got mine via email
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#8
Quote from masonriley1
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Got mine via email
when did you receive the GC and did you use $10 code while placing the order?
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#9
Quote from vinbas
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when did you receive the GC and did you use $10 code while placing the order?
2 days ago code came. Auction said $10 eBay giftcard
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