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Opinion: Would it be possible to recover data from WD easystore?

10 10 December 6, 2017 at 06:13 AM
So I did something really dumb the other day. I MOVED every digital file I own into a brand new WD easystore I rcvd on 11/27. On Saturday, I was going to sit down and organize everything and then back THAT up.

So I plugged in a usb hub into the laptop I was going to use and it made a weird noise and just flashed it's lights. I unplugged it and tried to plug my WD easystore drive directly into my laptop but it wouldn't recognize it.

I've tried different cables, different computers and nothing. You can't see it in Windows Explorer, Disk Management or BIOS. You can feel it whirring / moving when I plug the cord into a computer.

Do you all feel the data got wiped or did I fry the circuit board? Is the data retrievable or am I SOL? Please, any help or insight is greatly appreciated. Thank you. EEK!

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#2
I doubt the data is erased in what your describing, it's still on the disk but it does seem to be having errors or the adapter is broken. Did you delete the source data from your computer? Have you tried a different computer?

Personally I would try and shuck the drive (Potentially voids the warranty) from the enclosure using something like this https://www.youtube.com/watch?v=b6VCQ64DkfM and then use use a different USB3 adapter to see if you can get it to mount. You don't want to move a drive thats physically spinning. To me getting the data back (Assuming you don't have a backup elsewhere) would be my priority over RMA of the drive.

The retailer or WD warranty it however opening it does technically void that usually. If your careful you can probably get away with it. That said neither will help you with getting your data back without paying.

If you data is irreplaceable or super valuable and you don't have a backup sending to a professional data recovery service probably your best bet if mounting it with another enclosure/adapter doesn't work.

When I get a new drive I always run a full HD test on it to let it get a bit of burn in and check for bad sectors.
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Pretty much what LiquidRetro said... shuck it following that video, you won't break the clips (I just did 4 of them this week). The either use a USB-SATA dock/cable or hook up the drive inside a desktop. Copy the data, put the drive back in the enclosure and close it up then file a warranty claim if you want to be able to use it as an external - they'll probably replace it.
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#4
Quote from LiquidRetro
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Did you delete the source data from your computer? Have you tried a different computer?
I did delete the source data AND have saved over the media Frown And I have tried from three different computers. Frown

Quote from LiquidRetro
:
Personally I would try and shuck the drive (Potentially voids the warranty) from the enclosure using something like this https://www.youtube.com/watch?v=b6VCQ64DkfM and then use use a different USB3 adapter to see if you can get it to mount. You don't want to move a drive thats physically spinning. To me getting the data back (Assuming you don't have a backup elsewhere) would be my priority over RMA of the drive.
I agree with this...I really don't care about the drive. If I can open it like the links you attached, I will totally try that when I get home from work tonight! I've opened up full drives but never a portable one so I was a little unsure how to handle the part about connecting it to my computer. I'll watch some tutorials tonight.

Quote from EyeBaller
:
Pretty much what LiquidRetro said... shuck it following that video, you won't break the clips (I just did 4 of them this week). The either use a USB-SATA dock/cable or hook up the drive inside a desktop. Copy the data, put the drive back in the enclosure and close it up then file a warranty claim if you want to be able to use it as an external - they'll probably replace it.
Thank you Eyeballer and LiquidRetro! You have given me hope! I have been trying not to think about what I did for the last three days so I had to face reality today and started doing research as to what my options were. When I saw how much some data recovery services cost, I lost hope. Frown Anywhere from $500 to the $1000s. I'm a state worker so I couldn't pay that even though the information in the drives is that valuable to me. I appreciate the time you took to answer! :-)
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Quote from sugarskull
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I did delete the source data AND have saved over the media Frown And I have tried from three different computers. Frown



I agree with this...I really don't care about the drive. If I can open it like the links you attached, I will totally try that when I get home from work tonight! I've opened up full drives but never a portable one so I was a little unsure how to handle the part about connecting it to my computer. I'll watch some tutorials tonight.



Thank you Eyeballer and LiquidRetro! You have given me hope! I have been trying not to think about what I did for the last three days so I had to face reality today and started doing research as to what my options were. When I saw how much some data recovery services cost, I lost hope. Frown Anywhere from $500 to the $1000s. I'm a state worker so I couldn't pay that even though the information in the drives is that valuable to me. I appreciate the time you took to answer! :-)
Just to be clear, do not open the hard drive itself. Just the external plastic case it's in. When you get to metal stop. No screw drivers should be needed Smilie
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Quote from LiquidRetro
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Just to be clear, do not open the hard drive itself. Just the external plastic case it's in. When you get to metal stop. No screw drivers should be needed Smilie
Gotcha! Stop when I get to metal. Noted Smilie So I've been watching videos on youtube all during my break. The video you linked to, LiquidRetro, was for a full size easystore (with a power adapter). The one I have is a little one, a portable sized one that did not need electricity to run. Once I get it out of it's plastic shell, the part where the 3.0 USB adapter is connected to the board...I think that's the point I'm not clear on. Is it possible this is the part of the drive I shorted? I guess there's only one way to find out. Again, thank you for the info and i'll update if I get brave tonight after researching some more.
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Quote from sugarskull
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Gotcha! Stop when I get to metal. Noted Smilie So I've been watching videos on youtube all during my break. The video you linked to, LiquidRetro, was for a full size easystore (with a power adapter). The one I have is a little one, a portable sized one that did not need electricity to run. Once I get it out of it's plastic shell, the part where the 3.0 USB adapter is connected to the board...I think that's the point I'm not clear on. Is it possible this is the part of the drive I shorted? I guess there's only one way to find out. Again, thank you for the info and i'll update if I get brave tonight after researching some more.
Oh.. I just assumed it was the 8TB easystore that everyone was buying.. Can you link to the exact one? The process will be different.. and some of those smaller drives can't be shucked..
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#8
In addition to the data potentially being intact on the drive, it may still be present on the computer you moved it off of if it hasn't been overwritten yet (if you want to try to get it back this way, shutdown this computer and stop using it until you figure out how to do this)
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Quote from EyeBaller
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Oh.. I just assumed it was the 8TB easystore that everyone was buying.. Can you link to the exact one? The process will be different.. and some of those smaller drives can't be shucked..
Eyeballer, it's the 4tb that was on sale Black Friday at Best Buy for $79: https://www.bestbuy.com/site/wd-e...Id=5792405
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Quote from sugarskull
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Eyeballer, it's the 4tb that was on sale Black Friday at Best Buy for $79: https://www.bestbuy.com/site/wd-e...Id=5792405
Sorry, I think you're out of luck in this case. Those drives have the USB boards soldered in place, there's no regular SATA port for you to put it in another enclosure/desktop. Frown

Reference this from a previous SD on these: https://slickdeals.net/f/10433920-4tb-wd-easystore-portable-usb-3-0-hard-drive-20-best-buy-gift-card-94-99-w-best-buy-edu-code-more-free-shipping?p=103229800#post103229800
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Quote from EyeBaller
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Sorry, I think you're out of luck in this case. Those drives have the USB boards soldered in place, there's no regular SATA port for you to put it in another enclosure/desktop. Frown

Reference this from a previous SD on these: https://slickdeals.net/f/10433920-4tb-wd-easystore-portable-usb-3-0-hard-drive-20-best-buy-gift-card-94-99-w-best-buy-edu-code-more-free-shipping?p=103229800#post103229800
Well...if the usb interface died on the OP's drive, then getting another easystore drive might be used to salvage the good usb interface from it and attach it to the drive with their photo's on it for retrieval of those files. bulb

Still cheaper than the drive recovery shops...perhaps the 1 TB version (cheaper) would work with the 4 TB drive?? Scratchchin
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Quote from DC
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Well...if the usb interface died on the OP's drive, then getting another easystore drive might be used to salvage the good usb interface from it and attach it to the drive with their photo's on it for retrieval of those files. bulb

Still cheaper than the drive recovery shops...perhaps the 1 TB version (cheaper) would work with the 4 TB drive?? Scratchchin
I was about to come back to update. Opened up the encasing and did see that it was the unshuckable model BUT had the same idea DC does....would that work? If I can take the pcb from the new drive and replace it on my current drive. There wouldn't be any sautering involved, correct? Some of the videos I watched involved sautering but they were switching the board from USB to SATA.

Going to do some more research...
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Last edited by sugarskull December 7, 2017 at 12:00 PM.
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Quote from DC
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Well...if the usb interface died on the OP's drive, then getting another easystore drive might be used to salvage the good usb interface from it and attach it to the drive with their photo's on it for retrieval of those files. bulb

Still cheaper than the drive recovery shops...perhaps the 1 TB version (cheaper) would work with the 4 TB drive?? Scratchchin
That would work.. not sure how easy it is do.. but worth a shot!
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Quote from sugarskull
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I was about to come back to update. Opened up the encasing and did see that it was the unshuckable model BUT had the same idea DC does....would that work? If I can take the pcb from the new drive and replace it on my current drive. There wouldn't be any sautering involved, correct? Some of the videos I watched involved sautering but they were switching the board from USB to SATA.

Going to do some more research...
From what I can see in the images, you shouldn't have to de-sodder anything. Just free the drive from the SATA to USB adapter board.
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