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PSA: Reorder with same discount for canceled orders @ Tilly's and Spyder

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For those who ordered the following holiday deals:
and your order was canceled due to being out of stock, both Spyder and Tillys is allowing reordering at the same discount level.
  • Tillys CS: 1 (866) 484-5597
  • Spyder CS: 1 (303) 544-4000

Tilly did not send out "out of stock" emails, so if you ask them to exchange "like for like" and give them an item number, they will reorder a similar item at the discount level of your original order. (it's part of their CS policy, no need for supervisor) They don't mark the order as "reordered", so technically you could order multiples... but please don't abuse so we can all have nice things...

Spyder will only reorder the exact same item @ the 75% discount if it has come back into stock.

I didn't mark this as YMMV because... it isnt Smilie

Happy new year~!
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Created 12-29-2017 at 01:58 PM by retalaznstyle
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6 Comments

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This comment has been rated as unhelpful by Slickdeals users
Joined Dec 2014
L3: Novice
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#2
my item is still OOS.... sad day
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Joined Mar 2015
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#3
Make sure the size you order is right.Spyder told my wife no exchanges on this discount
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Joined Jun 2010
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#4
bummer. the color i ordered is no longer available.
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Joined Dec 2009
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#5
I was able to get Spyder to switch products to a more expensive jacket using the same 75% off.
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Joined Mar 2014
L7: Teacher
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#6
So you call them and they will let you re order with same discount ? No questions asked ?
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Joined Dec 2009
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#7
Quote from pattuspl
:
So you call them and they will let you re order with same discount ? No questions asked ?
Yes - I called in December after all the cancellations so not sure about current policy. When I did call, I asked about switching color (since the color I wanted was still out of stock) and he said either change color or pick another in stock item. As others have mentioned, all sales final for this round.
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