I'm not sure if Deal Talk is the right forum for this so if not please move it.
I wanted to warn other SD'ers about Coupon Cabin. I accepted a $2 bonus for buying a meal at Panda Express. On the page it did not show as a "limited time offer" when I accepted it. I confirmed by taking a screen shot. I realized it was limited when I tried to get a $25 off $25 Amazon offer and it showed I needed to wait until 1/10/18. I checked the page for the $2 Panda Bonus and saw it now said "Limited time offer". I contacted Coupon Cabin and asked for it to be reversed and forfeited. They wouldn't consider the error, the screen shot and simply said no.
I replied I was going to file a report and they closed my account, accused me of being a bully and threatening them. I replied with a much longer, polite message and fully explained the situation thinking maybe they don't realize the issue. I read my message twice and there was no language a child couldn't read. I received a reply simply saying if I use profanity again my account would be closed.
Upset I replied and pointed out I never used profanity. It was clear they realized that when I said i was filing a report it wasn't a threat nor was I bullying as i wasn't expecting them to change their mind. By saying I was profane it was a way to show I was in violation of their Terms. I wrote another long nice email even apologizing for saying if file a report with a fake agency. Yes the agency I named was fake.
They simply said they were parting ways and how do I want the cash back. I replied in a check and gave my address. Today they sent a amazon gift card by email.
I kept saying I want to drop this but after being accused of being a bully (which I wasn't), threatening them (which I didn't), falsely told I'm using profanity, and being sent a gift card verses check I decided to actually file a BBB report and post here. I read their terms of service and they actually violated the terms by cancelling my account for simply saying I'm filing a complaint. It states I can have an account closed for threatening them in order to gain or be paid which I didn't, use of profanity which I didn't, or fraud which I didn't.
All this because I asked for help over a $2 bonus and when not listened to I said I was filing a complaint.
Lesson to all of you on SD. Do NOT question any cash back issues nor file a complaint against Coupon Cabin as they will retailiate against you. If anyone thinks I'm not being honest message me and I'll send the messages to you. That way you can see how ridiculous it was.
And I know a private company can take this type of action but it is not in the terms of service. They are bound by it as much as I am.
Good luck to everyone and be careful when using Coupon Cabin as they do NOT have helpful customer service and will cancel an account over a $2 issue when proof exist it was an issue.