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Cooler Master and its current situation (Read before picking a Cooler Master product )

984 172 January 21, 2018 at 08:49 AM in Computers (3)
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I have recently found out some news about Cooler Master
I have also had some experience with there customer service.

Thought I would share.

I found out that the Chino office/location is covering all of USA, Canada, and Mexico as far as customer service.
That is from phone support CSR's mouth 4 days ago.

Currently there are problems with this location as far as staff. One quit, another had some family issues.. and something about the Manager is hard to get along with?

Anyway, how this effects you:
My experience.

I bought a AIO lite 240 from them ( slickdeals deal ) and it came with one broken fan and another is off balance ( makes a vibrating noise )

it has been almost 5 weeks now, I just received one fan that was used ( dirt between the hold down holes ) and looks like white paint splattered on the fan.

I have not received my other fan.. in fact, that fan has not been confirmed to be RMA'd.

The AIO Lite 240 CPU water-block/pump keeps making this spitting sound like there is air inside it. I have 'burped' this thing (un mounted ) for over 2 hrs shaking it, turning it.. tapping it.. anything I have tried.. Every 4-6 hrs I hear a sound like your pushing spit out your mouth.

This is nothing like a Corsair!

The quality
The customer service
The performance ( same temps as a H60 )

It is just not worth it.

I wish I could get a refund. $40
2 fans...(I'm using my Antec fans)
RMA delays
Customer service lies.. I was told for my troubles, I would be sent out 2 RGB fans with the same specs. Never happened, my case was closed.

I have to start all over again.

Next time I am in the area, I'll head over to Chino and knock on there door...maybe I can get better results in person?

Perhaps a BBB complaint? Doubt that will help any..

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