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Looking for fax machine, don't know anything about faxes

3,420 320 February 3, 2018 at 06:48 AM
This is for a coworker, so I will try relay the message and needs as best as I can.

They are looking for a home fax machine, they will be faxing max 5 documents a month. They do not have normal phone lines, they have cable with digital phone through the coax line. I see most newer all in one printers with faxes have an internet faxing option. Is it as simple as hooking it up to the wireless network? Is there an additional cost? Will they have to have a special package from the ISP? Will there be a charger per fax sent?

They did try to call the ISP tech support line. 1 person told them it should work as long as you hook up to your network, but transferred them to billing to make sure there isn't extra charges or a package needed. The billing department said no extra charge, just hook it up to your phone line. Naturally they are confused now.

Any insight on the subject will be appreciated, I have never faxed anything except going to a services place (like a notary).

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#2
I use Ooma and all in one printer.

They need a phone line
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#3
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#4
Faxing over a phone line from a cable tv company will probably work. Might need to turn off ECM. If you use the phone line and physical fax machine there's no charge or cost per fax other than long distance if applicable.

The alternative is internet Fax services which don't need a phone line and have a cost.

Also, I know with ooma there's a star code you can dial that changes the voip codec a bit and can help faxes and alarm systems call successfully. Some cable companies used to have the same thing iirc.
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Last edited by finzz2dlft February 8, 2018 at 11:06 PM.
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#5
Quote from jkee
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Also, I know with ooma there's a star code you can dial that changes the voip codec a bit and can help faxes and alarm systems call successfully. Some cable companies used to have the same thing iirc.
*99
and it does help for me
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#6
plug the fax machine into phone line in voice modem,you need to turn off voicemail if you have it,you could plug phone line from modem into a phone jack and all jacks will work

if you only have one jack for modem you can buy adapter to split into 2 jacks
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#7
Does it have to actually be fax?
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#8
Smartfax.com I would recommend. And depends on their volume. But you pretty much scan your files into the computer, create an email, attach your scanned docs, and click send. Is very easy to use.
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#9
If they only have to send faxes, hellofax is a good free-low price option.
https://www.hellofax.com/

I finally gave up on wrestling with trying to get windows to fax through digital voice, and started using hellofax when dealing with an insurance company which required fax or snail mail. The first few pages each month are free, then you pay a buck/fax afterwords. It's easy, fast, and you have a record of what you faxes and when.
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