Note: Simple Mobile is not sending shipping notices. Get the FedEx tracking number from SM or risk missing delivery. Signature is required.
Online Chat or call: 1-877-878-7908. Hours: 8 AM - 11:45 PM (EST) 7 days a week. https://ww2.simplemobile.com/contactus?lang=en
Those new to the Sensa / Honor 5x may find some of these tips useful.
Introducing the Huawei Sensa LTE, with a sleek, robust housing crafted from Aluminum Alloy, packet with amazing fingerprint features like the ability to make and receive calls, launch an app, take photos and more, all with the touch of a finger.
This Phone works with all SIMPLE Mobile 30-Day Service Plans. No Contract, No Credit Checks. Text HUH715BL to 611611 for mobile tutorials.
TO ANSWER A FEW QUESTIONS:
1 - The phones from Simple Mobile are BRAND NEW they are not refurbished units
2 - There is no WAY to unlock these phones from a third party right now - it is boot loader locked, basically you can't modify this at all, don't waste your time and money on ANY services that claim to do so.
3 - You do not need a SIM card to use the phone, the phones are not locked that way. Only thing you can't do with this phone is make phone calls with an unsupported SIM, PERIOD.
4 - I purchased the Moto E4 when it was on sale here, these phones blow it out the water, specially for the price.
TL;DR = if you want a good phone(s) REALLY CHEAP and don't care about using it on a an specific network (Simple Mobile ) these phones are great. If you use Simple Mobile you should probably buy your whole family 2 of them each