Forum Thread

Screen goes to sleep at exactly 7:24 every night?

4,798 2,102 March 6, 2018 at 05:47 PM
I have a notebook running Win 10 that I use mostly as a desktop which is connected to an external display. Every night at exactly 7:24 pm the display shuts down and goes into standby. Happens regardless of whatever activity is happening on the computer at the time. Computer/services/drives/USB/etc., all continue to run as normal, just the screen goes down. Pain in the ass since I have to pull the machine out of where I have it and open and close the lid to get the screen to detect the input again.

I've checked the Windows Task Scheduler and I see nothing set up to do it. No other jobs at that time which would seem to trigger it. I never set up any similar tasks and no third-party scheduled programs running. This seems to have started following a Windows update a while back.

Power settings are set to never turn off the display when plugged in. I've tried resetting to different options for plugged in/on battery with no effect.

Any ideas?

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#2
Change the system clock to 24 hour/military time and see if the screen still shuts down at 19:24.
I have never had the problem described so not much help...
GL
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#3
Have you tried changing the clock to 7:23 and see if it does the same a minute later?
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#4
Quote from Foreveryours
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Have you tried changing the clock to 7:23 and see if it does the same a minute later?
I had not but just tried it and it does. Actually a little faster than a full minute from when I clicked to change it so the true time may be ~7:23:and some seconds.

So something appears to be triggering on that time specifically and it's not idle time from some other input/event, etc.

Odd huh?
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#5
Quote from Racer82
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Change the system clock to 24 hour/military time and see if the screen still shuts down at 19:24.
I have never had the problem described so not much help...
GL
Did that before I changed the time to 7:23/19:23 so it appears not to care about time format.
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Last edited by Mike A. March 6, 2018 at 10:38 PM.
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#6
Does it go to sleep or does the display just turn off?
Does the machine respond to pings?
Can you RDP in?
Does the caps lock key led on a usb keyboard still respond?
Anything in the event viewer?

Take a close look at everything that's running.
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#7
Quote from jkee
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Does it go to sleep or does the display just turn off?
Does the machine respond to pings?
Can you RDP in?
Does the caps lock key led on a usb keyboard still respond?
Anything in the event viewer?

Take a close look at everything that's running.
Only the screen shuts off. Just as it would as if you had the power settings or screen saver set for it to time out after N minutes. Machine remains alive and everything else remains running as normal. Bluetooth keyboard and USB mouse stay alive. Network connection stays alive.

I looked in events and didn't see anything obvious at or around that time. But there are 10 bazillion various events going on in Win 10 now so that's kind of good luck unless you know what you're looking for more specifically. I sorted each of the logs by time and don't see anything at that time.

The only app running usually is Chrome. Lots of various system and other services running but nothing obvious that I can think would be doing anything with the screen or power settings.

Too late here tonight, but I'll have to try to watch Task Manager just before to see if I can catch anything jumping to the top. Knowing that I can trigger it by time helps as far as being able to test it.
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Last edited by Mike A. March 6, 2018 at 11:17 PM.
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#8
Have you checked scheduled tasks?
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#9
What results do you get from running (from admin command prompt): powercfg /a
Then what does your sleepstudy report state: powercfg /sleepstudy
Finally, I would run a power troubleshooter to see if that might help: in bottom left search field, type: Troubleshoot - then select the Power troubleshooter
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#10
Quote from Jabbit
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Have you checked scheduled tasks?
Yeah, that was my first look but as above nothing there that I see.
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#11
Quote from Mike A.
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Only the screen shuts off. Just as it would as if you had the power settings or screen saver set for it to time out after N minutes. Machine remains alive and everything else remains running as normal. Bluetooth keyboard and USB mouse stay alive. Network connection stays alive.
If the keyboard and mouse remain functioning why don't they wake the display? You said you have to open and close the laptop...

Try this: http://www.nirsoft.net/utils/comp..._view.html
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#12
Quote from boboli
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What results do you get from running (from admin command prompt): powercfg /a
Then what does your sleepstudy report state: powercfg /sleepstudy
Finally, I would run a power troubleshooter to see if that might help: in bottom left search field, type: Troubleshoot - then select the Power troubleshooter
Nothing there really...

powercfg /a just reports the sleep states available/not available.

powercfg /sleepstudy I don't see anything unusual and nothing at those times. Just shows when I've switched from battery to power and when the charging has kicked in.

Also ran with -Q and don't see anything.

Troubleshooter I'd already looked through and nothing that I see. I have this machine plugged in all the time and everything is set to never turn off.

Most of the Windows settings are all based on idle time or some event like battery level.
I'm not sure how I'd shut down the display at a specific time like that even if I wanted to.
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#13
Quote from jkee
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If the keyboard and mouse remain functioning why don't they wake the display? You said you have to open and close the laptop...

Try this: http://www.nirsoft.net/utils/comp..._view.html
*shrug* They don't for whatever reason but that's the case independent of this issue with the combination of notebook/external display. I have to do the same to wake it up if I intentionally have it shutting down. But that's on the result back end not the cause front end. Wouldn't be as much of a pain if I just had to tap a key to wake it up, but it still would be going down for some as of now unknown reason. I can be typing/mousing away at the time and the display still goes down.

Thanks for the link. That should be helpful.
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Last edited by Mike A. March 7, 2018 at 01:13 PM.
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#14
Results from the LastActivityReview program above @ ~7:24 pm:

3/7/2018 7:23:44 PM Run .EXE file mpengine.exe C:\PROGRAMDATA\MICROSOFT\WINDOWS DEFENDER\Scans\MPPAYLOADDATA\mpengine.exe Microsoft Corporation, Microsoft Malware Protection, Antimalware Executable Tool, 1.1.14503.0 exe
3/7/2018 7:23:40 PM Run .EXE file dllhost.exe C:\Windows\System32\dllhost.exe Microsoft Corporation, Microsoft® Windows® Operating System, COM Surrogate, 10.0.16299.15 (WinBuild.160101.0800) exe
3/7/2018 7:23:39 PM Run .EXE file OFFICECLICKTORUN.EXE C:\PROGRAM FILES\MICROSOFT OFFICE 15\CLIENTX64\OFFICECLICKTORUN.EXE Microsoft Corporation, Microsoft Office, Microsoft Office Click-to-Run IntegratedOfficeExe, 16.0.9029.2167 EXE
3/7/2018 7:23:39 PM Run .EXE file SMARTSCREEN.EXE C:\WINDOWS\SYSTEM32\SMARTSCREEN.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Windows Defender SmartScreen, 10.0.16299.15 (WinBuild.160101.0800) EXE
3/7/2018 7:23:39 PM Run .EXE file schtasks.exe C:\Windows\System32\schtasks.exe Microsoft Corporation, Microsoft® Windows® Operating System, Task Scheduler Configuration Tool, 10.0.16299.15 (WinBuild.160101.0800) exe
3/7/2018 7:23:37 PM Run .EXE file MPSIGSTUB.EXE C:\WINDOWS\SYSTEM32\MPSIGSTUB.EXE Microsoft Corporation, Microsoft Malware Protection, Microsoft Malware Protection Signature Update Stub, 1.1.14500.5 (5ed17a8d71195f7dd09ac85d18671d0876764dd1) EXE
3/7/2018 7:23:37 PM Run .EXE file AM_DELTA_PATCH_1.263.231.0.EXE C:\WINDOWS\SOFTWAREDISTRIBUTION\DOWNLOAD\INSTALL\AM_DELTA_PATCH_1.263.231.0.EXE EXE
3/7/2018 7:23:37 PM Run .EXE file WUAUCLT.EXE C:\WINDOWS\SYSTEM32\WUAUCLT.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Windows Update, 10.0.16299.98 (WinBuild.160101.0800) EXE
3/7/2018 7:23:35 PM Run .EXE file GOOGLEUPDATE.EXE C:\PROGRAM FILES (X86)\Google\Update\GOOGLEUPDATE.EXE Google Inc., Google Update, Google Installer, 1.3.33.5 EXE
3/7/2018 7:23:29 PM Run .EXE file rundll32.exe C:\Windows\System32\rundll32.exe Microsoft Corporation, Microsoft® Windows® Operating System, Windows host process (Rundll32), 10.0.16299.15 (WinBuild.160101.0800) exe
3/7/2018 7:23:29 PM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.16299.15 (WinBuild.160101.0800) exe
3/7/2018 7:23:24 PM Run .EXE file NVSPCAPS64.EXE C:\PROGRAM FILES\NVIDIA CORPORATION\SHADOWPLAY\NVSPCAPS64.EXE NVIDIA Corporation, NVIDIA GeForce Experience, NVIDIA Capture Server, 3.9.0.61 EXE
3/7/2018 7:23:21 PM Run .EXE file CONHOST.EXE C:\WINDOWS\SYSTEM32\CONHOST.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Console Window Host, 10.0.16299.15 (WinBuild.160101.0800) EXE
3/7/2018 7:23:21 PM Run .EXE file NvSHIM.exe C:\PROGRAM FILES (X86)\NVIDIA CORPORATION\UPDATE CORE\NvSHIM.exe NVIDIA Corporation, SHIM Application, SHIM utility, 28.0.0.0 exe
3/7/2018 7:23:21 PM Run .EXE file dllhost.exe C:\Windows\System32\dllhost.exe Microsoft Corporation, Microsoft® Windows® Operating System, COM Surrogate, 10.0.16299.15 (WinBuild.160101.0800) exe
3/7/2018 7:23:09 PM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.16299.15 (WinBuild.160101.0800) exe
3/7/2018 7:23:09 PM Run .EXE file WmiPrvSE.exe C:\Windows\System32\wbem\WmiPrvSE.exe Microsoft Corporation, Microsoft® Windows® Operating System, WMI Provider Host, 10.0.16299.15 (WinBuild.160101.0800) exe
3/7/2018 7:23:09 PM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.16299.15 (WinBuild.160101.0800) exe
3/7/2018 7:23:09 PM Run .EXE file WIFITASK.EXE C:\WINDOWS\SYSTEM32\WIFITASK.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Wireless Background Task, 10.0.16299.15 (WinBuild.160101.0800) EXE
3/7/2018 7:23:09 PM Run .EXE file svchost.exe C:\Windows\System32\svchost.exe Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Services, 10.0.16299.15 (WinBuild.160101.0800) exe
3/7/2018 7:23:09 PM Run .EXE file TASKHOSTW.EXE C:\WINDOWS\SYSTEM32\TASKHOSTW.EXE Microsoft Corporation, Microsoft® Windows® Operating System, Host Process for Windows Tasks, 10.0.16299.15 (WinBuild.160101.0800) EXE
3/7/2018 7:23:09 PM Task Run NvProfileUpdater64.exe C:\Program Files\NVIDIA Corporation\Update Core\NvProfileUpdater64.exe NvProfileUpdaterDaily_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}, \NvProfileUpdaterDaily_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} exe
3/7/2018 7:23:09 PM Task Run NvTmRep.exe C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvTmRep.exe NvTmRep_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}, \NvTmRep_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} exe
3/7/2018 7:23:09 PM Task Run dimsjob.dll C:\WINDOWS\system32\dimsjob.dll SystemTask, \Microsoft\Windows\CertificateServicesClient\SystemTask dll
3/7/2018 7:23:09 PM Task Run sihclient.exe C:\WINDOWS\System32\sihclient.exe sih, \Microsoft\Windows\WindowsUpdate\sih exe
3/7/2018 7:23:09 PM Task Run nvcontainer.exe C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe NvDriverUpdateCheckDaily_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}, \NvDriverUpdateCheckDaily_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} exe
3/7/2018 7:23:09 PM Task Run OneDriveStandaloneUpdater.exe C:\Users\mla1\AppData\Local\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe OneDrive Standalone Update Task-S-1-5-21-407150792-33034959-2408228705-1002, \OneDrive Standalone Update Task-S-1-5-21-407150792-33034959-2408228705-1002 exe
3/7/2018 7:23:09 PM Task Run WiFiTask.exe C:\WINDOWS\System32\WiFiTask.exe WiFiTask, \Microsoft\Windows\WCM\WiFiTask exe
3/7/2018 7:23:09 PM Task Run wuautoappupdate.dll C:\Windows\System32\wuautoappupdate.dll Automatic App Update, \Microsoft\Windows\WindowsUpdate\Automatic App Update dll
3/7/2018 7:23:09 PM Task Run devicecensus.exe C:\WINDOWS\system32\devicecensus.exe Device, \Microsoft\Windows\Device Information\Device exe
3/7/2018 7:23:09 PM Task Run WaaSMedic.exe C:\WINDOWS\System32\WaaSMedic.exe PerformRemediation, \Microsoft\Windows\WaaSMedic\PerformRemediation exe
3/7/2018 7:23:09 PM Task Run OfficeC2RClient.exe C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe Office ClickToRun Service Monitor, \Microsoft\Office\Office ClickToRun Service Monitor exe
3/7/2018 7:23:09 PM Task Run compattelrunner.exe C:\WINDOWS\system32\compattelrunner.exe Microsoft Compatibility Appraiser, \Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser exe
3/7/2018 7:23:09 PM Task Run wsqmcons.exe C:\WINDOWS\System32\wsqmcons.exe Consolidator, \Microsoft\Windows\Customer Experience Improvement Program\Consolidator exe
3/7/2018 7:23:09 PM Task Run usoclient.exe C:\WINDOWS\system32\usoclient.exe Schedule Scan, \Microsoft\Windows\UpdateOrchestrator\Schedule Scan
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#15
Probably Windows 10 bug like to sleep at that time?
First time I have heard about this issue.
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